Reviews for Alamo in St. Louis
- All reviews 100%
Apr 16 2017
It fit the need!
Pros: Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.
Cons: Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.
Mar 21 2017
Really bad customer service at the front desk
Pros: Pick up and drop off were really quick.
Cons: The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.
Mar 20 2017
Easy check-out and check-in
Pros: Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.
Cons: No driver's manual included in the car.
Mar 19 2017
Rental vehicle was good, customer service fell sho
Pros: Pick up & drop off were quick and easy. The vehicle was clean and perfect for us. Shuttle drivers were friendly.
Cons: Customer service at the front counter was not what I expected. Agents didn't acknowledge me and my sister when we entered the building and there were no other customers. When we finally got helped and asked for clarification we felt we were bothering them. We left with a bad feeling.