Reviews for Avis in St. Louis
- All reviews 100%
Apr 25 2017
Pros: Service counter attendants. Very kind and knowledgeable.
Cons: The extension fees!
Apr 24 2017
a little slow...but flexible
Pros: I made a reservation without realizing I it was for a location other than the international airport location where I was arriving. It took a long time to get to the desk upon arrival. Once I got to the desk, I found out my mistake. To complicate matters, it was on Thursday before the Easter weekend. The other location was 30 minutes or so away. The rental agent gave me the price for a new reservation at the airport--but it was almost double the price of my reservation. After several minutes and a final request to see if the rental agent could do ANYTHING to help me, he found a rate that was $20 higher than my original reservation. I really appreciated that!!! Sometimes slower is okay. Thank you!
Cons: If I could have gotten through the process faster, I could have spent more time seeing St. Louis...but as mentioned...I made the reservation mistake and Avis/Budget helped me out.
Apr 20 2017
First class service.
Pros: Friendly service in and out. Great car...clean, well maintained, up to date.
Apr 20 2017
Long lines and very disorganized
Pros: My car was not ready/available so they upgraded me to the next class to reduce my wait (I had a 2.5 hour drive and it was late at night)
Cons: Total chaos at the counter with long lines and slow response. Likewise, there was a delay when leaving the lot (10-15 minutes may not sound like a problem but when it's 10 pm all I want to do is get out of there with minimal wait and there is no good reason it should take more than a couple of minutes to show someone a contract and drive away). Also, when I turned the car in they apparently did not charge me correctly (based on the original agreement through Kayak) and I suspect I will waste 10-15 more minutes on the phone trying to get this corrected. Isn't AVIS in the car rental business (how difficult is this)?