Reviews for Avis in St. Louis
- All reviews 100%
Apr 20 2017
First class service.
Pros: Friendly service in and out. Great car...clean, well maintained, up to date.
Apr 20 2017
Long lines and very disorganized
Pros: My car was not ready/available so they upgraded me to the next class to reduce my wait (I had a 2.5 hour drive and it was late at night)
Cons: Total chaos at the counter with long lines and slow response. Likewise, there was a delay when leaving the lot (10-15 minutes may not sound like a problem but when it's 10 pm all I want to do is get out of there with minimal wait and there is no good reason it should take more than a couple of minutes to show someone a contract and drive away). Also, when I turned the car in they apparently did not charge me correctly (based on the original agreement through Kayak) and I suspect I will waste 10-15 more minutes on the phone trying to get this corrected. Isn't AVIS in the car rental business (how difficult is this)?
Apr 9 2017
Pros: Staff in St Louis were quick and professional even though there was a line out the door due to several cancelled flights that day. Price was exactly as quoted on Kayak.
Apr 4 2017
Pros: the folks who checked in the car upon return were great especially the young woman who handled my car - GREAT CUSTOMER SERVICE AND WONDERFUL FRIENDLY HELPFUL PERSON - WORTHY OF COMMENDATION