Reviews for E-Z Rent-A-Car in Fort Myers
- All reviews 100%
Based on 45 reviews
Nov 29 2016
Great value, but not without a few issues
Pros: The vehicle was nice and almost half the price of other car rental companies we looked at.
Cons: We waited a long time for the shuttle to arrive. The company also did not answer the phone when we tried calling. I called the next day several times and they did not answer then, either.
Nov 8 2016
Pros: good price
Cons: bad service car dirty key didnt work charger didnt work long wait at pickup no washer fluid
Nov 6 2016
It was a horrible expirence
Cons: How the deposit we was not shown
Oct 31 2016
Pros: Nothing. When I arrived I called the number for E-Z Car Rental and got a recording. I left the information, phone number and I was waiting at their pick up location. I called again and got the same recording. No one ever contacted me or came to pick me up. I rented a car from Alamo.
Oct 5 2016
Pros: At was good
Cons: I waited 2 1/2 hour in line. One person helping about 40 people. ???
Aug 3 2016
Cons: Waiting for the shuttle at the airport
Apr 28 2016
Pros: I was charged more because my account had my husbands name as a driver from previous rental and I was told they could not change the name and charged me $70 more for the new reservation.
Apr 12 2016
Customer Service was AWFUL
Pros: Car was nice, return was easy, shuttle driver to airport was friendly.
Cons: Customer service when picking up the car was AWFUL. I think their pickup process is severely broken. The lady who behind the counter who helped me was slow, pushy, and very rude. There were 5 people in front of me when I arrived at the pickup counter and it took almost an hour to get my car. There were two representatives behind the counter, so it really shouldn't have taken this long. If the pickup was easier, I would rent from this EZ again.
Mar 29 2016
Chosen rental vehicle was not immediately availabl
Cons: Finding the rental pickup was not easy and getting the vehicle was a real issue.
Feb 22 2016
Great Car, but understaffed and slow service at pi
Pros: The car was the style we requested, brand new, and great condition. Airport pickup/dropoff were easy and the driver courteous.
Cons: The check-in process took 10 minutes per person with only one employee who could have been more efficient. I waited 40 minutes for my car, and the line doubled while I was waiting.
Feb 14 2016
Pros: They will try to upgrade you to a bigger car and be deceptive on the price of the upgrade. Be careful. The person behind the counter will try to sell you the insurance, I kept telling her I didn't need due to my own insurance policy, but she asked 5 times and used every scare tactic to get me to buy insurance. She also gave me a huge pitch on the advantage of purchasing their over priced refill gas package. What a joke. When I finally got the car, the tank was only half full. Argh!
Feb 12 2016
facility was a mess
Pros: The facility is going through a buy out. Check in area is tiny. You have to wait your turn outside. Clerk (s) have one speed; turtle. I was given a lesser car than I had payed for. I went back in and was told I would have to wait in line all over again. I left and got in to my tiny (dirty , scratched up)car and checked the fuel guage. That's when I realized someone had sneezed all over the dash. Nice. Check in was real fast and the shuttle couldn't wait to get me off the property. Other than that it was a good experience. Don't think I'll be back.
Jan 31 2016
Good car, bad checkout
Pros: Car was great, price was good.
Cons: Over 2 hours from picking up luggage to getting my car. Checkout was painfully slow.
Jan 28 2016
Great, no issues whatsoever!!!
Pros: Walked a bit to the shuttle, but overall experience was great. Had read reviews prior, so was a bit nervous, but will definitely rent from them again!!!
Jan 25 2016
Never Ever Use This Co
Cons: Took an hour for the shuttle- Car was not clean or in good drive able condition- Did not honor insurance I bought thru Kayak- Cancelled the rental
Jan 22 2016
E Z not so easy!
Pros: The drop off process is very easy.
Cons: The pick up process is awful. Workers were very pushy about buying extra insurance .
Jan 22 2016
Pros: The car was clean an affordable. Most od staff was pleasant.
Cons: Pick up was slow. Not adequate staff available to service the customers. Wait time more than 30 minutes at check-in.
Jan 20 2016
Worst car rental ever
Pros: Nothing - the line was over an hour long and I ended up paying double at the rental company next door.
Cons: Awful service. Tell the idiot who runs it to hire more people.
Jan 19 2016
Avoid at all costs
Cons: The car was falling apart, the bumper was loose, the car shook aggressively at 60mph. I have never had such a bad experience with a rental car. I will never rent from E Z rental car again.
Jan 18 2016
Pros: I received a free upgrade - I was supposed to rent a Corolla but was instead given a brand new Altima.
Cons: An absolutely purgatorial experience. There were two extremely beleaguered employees working the desk, both of them were apparently car washers who'd been shanghai'd into working the desk role that day. They were relatively pleasant and did the job to the best of their ability but they were completely overwhelmed. There were no directives of any sort from any management, there were no cars to rent, eventually people were allowed to pick whatever car they wanted and drive off with it. My receipt has a good deal of wrong information on it, I'm hoping my deposit gets returned to me smoothly but I am less than optimistic about it.
Jan 2 2016
Pros: Drop off was easy and quick.
Cons: Didn't have a mini van as promised. After arguing looking at an SUV and then 2 cars a mini van appeared. Worked out in the end but a long line of upset customers.
Dec 24 2015
Cons: Alamo never sent me confirmation e- mail.. I booked soon in advance never recieved anything from them thought I booked with Ace rent a car not Alamo.. Crisis would have been averted had Alamo or Kayak sent me something prior to my reservation. Lesson learned , don't rent from Alamo
Dec 22 2015
Pros: The customer service was excellent and friendly both pick up and return and the rate was really good Soon I pulled in the parking lot to return the rental there were an attendant there to direct me it was a great experience
Dec 20 2015
Cons: Office is off airport grounds. Car smelled like cigarettes covered with air freshener.
Dec 18 2015
Cons: They didn't know that I was coming so I rented from Enterprise instead .
Dec 9 2015
VERY LONG LINES FOR PICKUP - NEVER AGAIN!
Pros: The drop off experience was the complete opposite (Great!) of our pickup. The Shuttle Drivers both ways were very helpful. They were the cheapest for the category car that I wanted, however I would have gladly paid 25% more to be onsite at the airport with a well staffed agency.
Cons: Understaffed, no indoor waiting area. Their facility used to be a detail shop, so it is not really setup to have a customer lounge etc. It took an hour to get to me in line and I was the 4th person. The desk staff, while friendly, needed to be doubled. Car was a 2014 Camry with 33K miles on it. I didn't notice at pickup (outside in the rain!) that the rear bumper had been hit and folded under. I noted scratches and dents on every panel of the car. While they did vacuum it, it was clear they did a rush job in wiping down the interior surfaces of the car, as there was sun block on the door and center console.
Dec 8 2015
Not as advertised
Pros: not much
Cons: I rented from EZ Rent- A -Car based on price and the fact that I could have a Ford Focus. "No such thing here" is what they said at EZ. Rental building was poorly lit, signage in the front of the building was poor and the office personnel didn't like their jobs. Their attitude was litigious with extra charges in case I trashed the car. Right - I'm a 62 year old grandma. The tire light activated and revealed an overinflated tire. Glad it didn't blow. Never again. To top it off the client in front of me got the same car $75.00 cheaper. You win some. You lose some. Connie
Dec 7 2015
Very smooth rental process !!
Pros: Fast and friendly and a great deal !!
Cons: There was nothing that I didn't like .