Reviews for Budget in Fort Myers
- All reviews 100%
Based on 89 reviews
Nov 27 2016
Staff Was Accommodating, Professional & Courteous
Pros: Helpful & reasonable when circumstances changed & had to change rental period.
Cons: Vehicle was not clean @ pickup. Unfortunately because I picked it up at night I didn't notice. AC smelled like cat urine for 10 mins everytime we 1st turned it on. Had to "FEBREZE" vehicle several times during rental period.
Nov 9 2016
Pros: The drop off was very quick and efficient.
Oct 31 2016
Pros: Very easy process to pick up and drop off the car.
Cons: The car was very basic. No features included.
Oct 15 2016
Pros: easy & efficient
Oct 13 2016
Pros: No wait
Cons: The agent tried to give me a car at a much higher price, without telling me it would cost more. Shady.
Sep 9 2016
Recent short notice one way rental
Pros: The car was ready, I was able to move back my pick up time after 12 hours of setting it up. Nor hassle.
Aug 26 2016
Fine car; just be careful at check-in
Pros: Car was fine-- clean, new, no problems. I returned it early and wasn't charged for the unused day.
Cons: Rather than asking me if I wanted to take the optional insurance, the agent at the check-in counter just stated, "And you'll be taking the full coverage...". In the same manner, he was going to give me an SUV, and I had to tell him I didn't request or want an SUV. However, I got exactly what I wanted.
Jun 30 2016
Cons: Only problem is that we believe we left a personal item in the car. We called and had to leave a message. No response yet.
Jun 20 2016
The people were fantastic
Pros: Friendly and helpful
Cons: The car seats were stained. Every one. And gas was not exactly a full tank
May 4 2016
Pros: Easy fast check in.
Cons: The full sized car we reserved wasn't available when I went to pick up the car and I felt really pressured to pay extra for an upgrade when other car rental experiences upgrades were complimentary if the type of car you reserved wasn't available at pickup.
May 3 2016
Budget / Avis just a bit betterq
Pros: Wife could drive car without having to pay an extra fee. Car clean and new. Drove well. People really nice.
Cons: Tried to charge me a late return fee. System did not seem compensate for the fact that the pick up time was later than the reservation time. Staff did adjust.
Apr 28 2016
Pros: Car got good mileage and front desk personnel were efficient.
Cons: No windshield washer fluid, had to purchase; had to have oil changed during rental period.
Apr 23 2016
Very good experience
Pros: Good signage wayfinding back into the car rental return and good agents upon pick up and drop off Budget was open late in the evening unlike enterprise which closed at midnight
Apr 19 2016
Pros: All staff were fabulous at both the pick up and drop off locations
Apr 11 2016
Pros: A quick check-in, a very clean car that drove well - good experience all together
Apr 10 2016
Pros: quick and easy to pick up at ft myers...right across the street...hardly a walk at all! clean car, well maintained. good experience .
Apr 10 2016
Cons: I am very upset with the outrageOus gas refill charges. $10 per gallon is the same amount with gas at $2 per gallon as it was when it was over $4.
Apr 7 2016
Great vehicle/ Difficult pick up
Pros: We rented a Ford Flex for a 1400 mile drive. We were carrying a decent amount of cargo. It was an excellent choice. Very comfortable and great highway ride.
Cons: Picking up at RSW was long and tedious. About 30 people in front of us in line with only 3 Budget folks working the desk. A very long wait.
Mar 29 2016
Broken car for a day rental
Cons: I got a broken car with the transmission light turned on from the moment I got it. I got on the highway from RSW to FLL and realized I was driving a broken car. I could not use the car and had to return it to a different location. Very inconvenient and nonsense to rent a broken car.
Mar 26 2016
Cons: The airport drop-off was a little under staffed so it took about 15 minutes to get the vehicle check back in.
Mar 24 2016
Pros: Not one minute after arrival, I had my receipt in hand with wishes for a pleasant onward journey.
Cons: Well done crew!
Mar 6 2016
Pros: Not much
Cons: They couldn't make credit card go through their system. Had to wait about 45 minutes using a different card. They made me and my 81 year old wife walk about two blocks to find car. Why didn't they bring it up or use a gold cart to carry us and our luggage.
Mar 3 2016
Pros: Convenience of being at airport
Cons: High cost for small car.
Feb 22 2016
It was fine overall
Pros: Clean new car. Friendly folks. Drop off was easy.
Cons: The pickup line was S-L-O-W.
Feb 22 2016
Pros: $380 rental ends up at $501 after all the fees are added they don't tell you anything about. Such a joke never rent again
Cons: $380 rental ends up at $501 after all the fees are added they don't tell you anything about. Such a joke never rent again , and the car first car had to be returned because of electrical malfunction and the second wasn't any better.
Feb 20 2016
Cons: I had a hard time finding return location. I couldn't see it from the road.
Feb 15 2016
Cons: When picking up car - the rental agent was really really pushy about upgrading vehicle and purchasing insurance. It got to the point of him being really rude when I said no -
Feb 8 2016
Price too high
Pros: No hassles rental, car met needs/expectations.
Cons: As compared to prior rentals of similar duration, the overall cost was 2+ times more expensive.
Jan 7 2016
Pros: Clean, new car, got an upgrade for no cost because booked size was not available.
Cons: They charged to return to different location. Car wasn't ready when I went to pick it up.
Jan 6 2016
Awesome customer service representatives
Pros: The customer service was awesome, she was very quick and sent me on my way happy. I also liked their choice of cars and the vehicle was very clean.
Jan 5 2016
Pros: We got there and the rate was more than we wanted so we ordered online through Kayak. We got the rate, the people had a car waiting and were very nice. We received a safe, clean, car in good condition adn returned it with no issues to another friendly person. Nice job budget, we will use you again.
Jan 4 2016
Give your review a headline
Pros: Very satisfied with the total experience.
Jan 3 2016
Mazda3 Uncomfortable Seats
Pros: The car pickup and drop off at the terminal is a huge advantage, that was a plus.
Cons: Budget did a great job at providing a car, but I will not rent a Mazda 3 again. The seats were uncomfortable even for short drives of 30 minutes or so and the air pressure sensor warning light remained illuminated the entire time even though the air pressure was fine in all four tires.
Jan 3 2016
Nice van for good Hotwire price; poor pickup exper
Pros: Van was clean with 22k miles Drop off was smooth!
Cons: Pick up was confusing and lengthy. First, they didn't have a minivan and had to call around for one. They did locate one but I don't know why they didn't just have the reserved class ready. They kept asking about passengers and bags but that was annoying--I had reserved a minivan and needed a minivan. . Second, there were somehow two reservations in budget system. One was much more expensive (2x) and agent only "found" the real (cheaper) reservation AFTER I showed them the Kayak email on my phone. Then, he found the other one, but both were in their system under my name/address/credit card. He appears clueless but was using a bait and switch tactic. I will stick with enterprise going forward. Lost 30 minutes at pickup..
Dec 26 2015
Needed a quick ride to tampa
Pros: Very friendly agent in Fort Myers
Cons: Car wasn't completely clean.
Dec 20 2015
Pros: Not much
Cons: Found a nail in the tire of first vehicle and was then given a lesser category car. No price reduction or apology. Person at counter was cold, uncaring and unhelpful. The seats on the car we got were filthy with stains everywhere. Very poor experience.
Dec 15 2015
Pros: The customer service was excellent. The second time I came back I was met by the Operations Manager and he personally assigned (upgraded) me to the third car. Drop-off was smooth and quick.... Considering the customer service experience, I would give them another chance.
Cons: Pick-up was a nightmare... 1. The first car they gave us was missing when we got to its pickup location. 2. The second car had not been cleaned properly. There was something on the backseat that was wet and unsightly. 3. The third car some of the seats were wet along the edges. Most likely, some of the windows were not closed properly while washing. They need to work on their back-end operations(i.e. cleaning, etc. )
Dec 12 2015
Cons: sales pitch for upgrade, was a little misleading
Nov 20 2015
Pros: Car was ready. Was walked through the process whole thing too 10 minutes
Cons: Car needed to be washed.
Nov 9 2015
Pros: Drop off was quick.
Cons: Our flights were cancelled and I tried to contact the rental office but no one returned my call. The price was increased twice because of the cancellations but we were not told this. Kayak only lists Budget and Avis in the terminal when actually all the rental agencies that are listed as airport shuttle are also in the terminal. This affected my decision on which company to use.
Oct 18 2015
Lester was great and so was the car!
Pros: Our customer service representative, Lester, was great and the car was clean, ran smooth, and was exactly what we were looking for.
Oct 13 2015
great florida car
Pros: The Budget & Avis policy that a married couple can both be drivers on the rental without extra cost!' We will rent from you from now on for that reason alone. We rented a compact & were given a Kia Soul - I had rented one before from you. It's a wacky lookiing car, but a great one to rent. I have an SUV at home & am short, so I love sitting up higher. THe Soul is short, so fits into tight parking spaces, but drives very comfortably. Get more of these - who cares if you look like a gerbil!