Reviews for E-Z Rent-A-Car in Orlando
- All reviews 100%
Oct 24 2016
Low Cost - get what you pay for
Pros: car ran well and turn in was ok
Cons: waited over an hour for vehicle upon arrival even though we were on time. agent was very rude and upset we wouldn't take out insurance. when first vehicle was assigned the key they gave was wrong and the car alarm would not shut off. waited another 10 to 15 minutes for a differnt vehicle
Oct 24 2016
BEWARE OF USING THIS COMPANY
Cons: The length it took to get the paperwork, the liar that upgraded us actually downgraded us and cost us $250 more. The length it took to get a car and the RUDE AWFUL employees!
Oct 23 2016
Poor scheduling in orlando
Pros: The friendliness of the staff and willingness to accommodate us in finding alternative transportation.
Cons: We had a car reservation confirmed for 8 p.m. we did not get to talk to the front desk people until nearly 9:30 p.m. Upon arrival were told that it would be a minimum half-hour wait. The Helpful front desk staff suggested we wait inside where it was air-conditioned rather than at the pickup point. When we arrived at the pickup point we were informed a further hour and 20 minutes wait could be expected. At this point it was 10 p.m. . We were offered an upgrade at a reasonable price which we accepted 2 get to our destination on time. The gentleman at the parking lot kiosk was very helpful.
Oct 16 2016
Scare tactics used to up sell extras
Cons: We were told we must buy the toll package or they will charge us $25 plus the toll for each violation. They also told us there are many tolls that aren't manned so it would be an automatic violation. They knew where we were going and every toll was manned. We were ripped off.