Reviews for E-Z Rent-A-Car in Orlando
- All reviews 100%
Sep 27 2016
Terrible Check In - Everything Else, Just Ok
Pros: They were out of the car size we ordered, but he at least gave us a mini van at no additional charge...if you consider that a good thing.
Cons: Check-In took way too long. Only one person working. System was slow. He was on his personal cell phone for parts of the experience. I couldn't read what I was initialing in the little boxes on the electronic key pad, and when we got outside we had to wait again...only one person working...then once we had our car we had to walk it and assess for damages and then wait again for her to sign off it. Overall, bad experience and won't be back. The sad part is..there are some easy fixes that could be made, but based on the other reviews, they aren't making them.
Sep 27 2016
Pros: Car was nice. Price was very good.
Cons: At the agent desk only offered mini vans. But that got remedied by the pick up desk. However, had to wait 15-20 mins before someone showed up to check out the car and the girl who was two customers ahead of me was already waiting before I got out there. Also the desk agent who offered me liability coverage gave me only supplemental (excess) liability coverage which is not the same thing. I work in insurance so what was offered and what was sold two totally different things. Have another rental soon so I won't pay for that again.
Sep 26 2016
Cost Effective - Poor Service
Pros: --> E-Z Rent-a-car is usually the most cost effective rental car option.
Cons: --> Poor Service -- For this experience, our car was not ready when we arrived. We waited in a 45 min line to get to the desk, then spent 15 min answering questions and signing forms, then the rep told us we had to wait 30 min for our car, even though we had prepaid for it and reserved the time. We had been travelling with a toddler since 3:00 a.m., so I told him the additional wait was not acceptable. He kept trying to tell me that everyone else was waiting too, as if I should be okay with the poor service, just because other people were also getting poor service. He finally talked to a manager and got me an upgrade to an available vehicle, but then he was very rude to me. --> Wait Times -- This was the third time we have used E-Z Rent A Car or Advantage. Every time, we have some issue with really long waits, whether it is waiting for a rep to show up to the desk, waiting for a shuttle for 20-30 min, or standing in the line to fill out paperwork, there is always a long process that we do not experience with other rental car companies.
Sep 26 2016
Cons: Inside wasn't cleaned (Windows) impacting visibility There was obviously food or something spilled as the floor was covered in ants that crawled in the door and dash. I could t get back to return the vehicle so had to get any traps to deal with it