Book Ace car rentals in Orlando

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Reviews for Ace in Orlando

  • All reviews 100%
5.8/10 Okay
Based on 262 reviews
  • 5.5
  • 5.9
  • 5.2
  • 5.4

Recent reviews

Most recent
    10.0 Excellent
    SUV
    Jun 21 2017
    great value
    Pros: got a decent car, was great for the price. Just make sure to pickup/return during normal business hours for best service.
    Cons: didn't like the location of the rental agency. Shuttle took a long time to pick up, which after a redeye flight was irritating. Once shuttle arrived at rental agency, we had to wait for employee to come clock in and start working on the long line of people waiting to pick up their cars.
    2.0 Poor
    Standard
    Jun 21 2017
    Worst Rental Car Experience Ever!
    Pros: It took the shuttle an hour before picking my family up at the airport, only to wait 3 hours in line before being told that the car we reserved was no longer available. When I asked the counter agent why, we were informed that the only car available was a Ford Mustang convertible that had no gas in the tank, and hadn't been cleaned. When I told the agent that this was unacceptable, we were told that "we should be thanking him because not everyone gets a vehicle." We weren't left with any other option and we reluctantly agreed, and while a convertible Ford Mustang sounds cool, it sucks for families. The bucket seats in the back did not fit my children's car seats properly and the trunk is so small that the luggage we brought had to be stored on my children's lap while driving. It's completely unsafe. As we drove off to the gas station (a block away) the car ran out of gas right as we approached. As I pumped $40 worth of gas, my wife cleaned out old food wrappers, trash and cigarette butts out of the consul, doors and seats. Disgusting! Also, the rear windows, did not roll up all of the way, so all you hear as you drive is an annoying whistle. After a week of driving an unsafe vehicle we returned the car with 3/4 of a tank a gas and cleaner that when we had received it. Guess what? They charged us for not returning it with a full tank, even though we were told that as long as there was a similar amount of gas when we returned we would not be charged. We have also not received our security deposit back. Please, please, please DO NOT rent from ACE. Spend the extra $5 and rent from a reputable company.
    Cons: It took the shuttle an hour before picking my family up at the airport, only to wait 3 hours in line before being told that the car we reserved was no longer available. When I asked the counter agent why, we were informed that the only car available was a Ford Mustang convertible that had no gas in the tank, and hadn't been cleaned. When I told the agent that this was unacceptable, we were told that "we should be thanking him because not everyone gets a vehicle." We weren't left with any other option and we reluctantly agreed, and while a convertible Ford Mustang sounds cool, it sucks for families. The bucket seats in the back did not fit my children's car seats properly and the trunk is so small that the luggage we brought had to be stored on my children's lap while driving. It's completely unsafe. As we drove off to the gas station (a block away) the car ran out of gas right as we approached. As I pumped $40 worth of gas, my wife cleaned out old food wrappers, trash and cigarette butts out of the consul, doors and seats. Disgusting! Also, the rear windows, did not roll up all of the way, so all you hear as you drive is an annoying whistle. After a week of driving an unsafe vehicle we returned the car with 3/4 of a tank a gas and cleaner that when we had received it. Guess what? They charged us for not returning it with a full tank, even though we were told that as long as there was a similar amount of gas when we returned we would not be charged. We have also not received our security deposit back. Please, please, please DO NOT rent from ACE. Spend the extra $5 and rent from a reputable company.
    6.0 Okay
    Standard
    Jun 18 2017
    Be sure to call if your plane is late
    Pros: Very accommodating rental agency manager.p
    Cons: My flight was delayed, and I did not know the reservation of the rental car group would not be notified by the system. This resulted in my reversation at one proce being cancelled by the system, and the only way I could. get a vehicle was to pay 70$ more than the earlier agreeded upon price.
    4.0 Mediocre
    Standard
    Jun 18 2017
    3 strikes
    Pros: I can't say I was very impressed with anything. The only positive comment I can make is about the car. We ended up getting a Nissan Altima. It was fairly comfortable, and big enough for three suitcases, a baby jogger and a car seat.
    Cons: We had to wait over an hour for the car once we got there from the airport. Also, when we finally got the car it was almost out of gas, so the first thing we had to do was go get gas. The car had not been cleaned very well. Also, the agent added additional insurance that I did not agree to, and had to call 3 times to get it taken off.

Where can I find Ace car rentals in Orlando?

5757 S Semoran Blvd, Ace car rentals

Address

5757 S Semoran Blvd

Phone

+1 407 469 5306
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