Advantage Car Rentals in Orlando from $23/day

Reviews for Advantage in Orlando

All reviews 100%

7.2/10 Good

Based on 60 reviews

Cleanliness

6.7
Comfort

6.5
Pickup/Dropoff

6.1
Value for money

6.3

Recent reviews

Most recent

10.0 Excellent

Full-size

Jul 18 2017

Great customer service!

Pros: Stephone in Orlando gave great customer service. First rate.

6.0 Okay

Intermediate

Jun 24 2017

Okay

Pros: Convenience inside the airport

Cons: Customer service clerk at counter was rough, and the cars were dirty, wheels seem they didnt even cleaned them, exterior of the car still had bugs splattered from previous rentals, even the sports cars seemed they were not cleaned for a while.

4.0 Mediocre

Full-size

Jun 19 2017

Paid too much

Pros: New car, smooth ride.

Cons: Cost. We paid only $10 less for Toyota Camry when our friends rented a jeep SUV . Same dates as us only through Alamo.

2.4 Mediocre

Full-size

May 21 2017

Very disappointed in quality of car and service

Cons: I was quoted online around 150$. It ended up turning into 305$ with all the fees that were tacked on at the end. Concession fee etc that we were unaware of. We requested a full sized car because I am a bigger guy and got a small sports car that our luggage and I could barely fit. The car smelt horrible we had to air it out about 20 minutes before each use just to make the ride bareable. ALSO, through KAYAK.COM the website recommended that we purchase insurance for the vehicle in advanced. So that's what we did. But when we arrive to pick up the rental the counter said that the insurance that I bought from KAYAK was obsolete and that I had to purchase yet another insurance plan them. Very horrible experience. Very unprofessional employees.. The Advantage rent a car experience dampered our trip and I would not want to return to this company on our next trip if this is what the company provides.

6.0 Okay

Intermediate

May 19 2017

Cons: Check in process took a long time. The number of employees could not handle the volume. I think I waited in the line 35 to 45 minutes.

8.8 Excellent

Van

Mar 28 2017

Fill Up Ripoff

Pros: Everything about our rental was great except the gas fill up....total RIPOFF

Cons: While we had the knowledge to fill up before dropping car off...it just so happened we did not see a station before ending up in airport. No big deal...just as easy to let them fill up....guess not...rate was over $9.00/gallon. That is just unacceptable.

6.0 Okay

Van

Mar 27 2017

No confirmation

Cons: I never received confirmation from Advantage or from Kayak. Bottom line was I couldn't remember what company and had no record of reservation so I had to make a new reservation through a different app. I ended up paying a little more, but had a great experience with Alamo.

7.2 Good

Intermediate

Mar 12 2017

Ok Advantage visit in Orlando

Pros: Everything went smooth during the check out process, taking all in all about 20 minutes. Picking up the vehicle itself was very easy, grab the key, walk to the right parking spot and away we went. Drop off was easy too, literally pulling up to the right spot, waiting for someone to come over, which took about three minutes, and handing over the key.

Cons: When I was completing the paperwork, the attendant wasn't very helpful when discussing the various options. The biggest problem being the sun pass toll pass. I asked him specifically if the sun pass was necessary, if there were a lot of toll roads in the area and he told me he didn't know. There are pretty much nothing BUT toll roads in the area. I never saw a NON-TOLL road to actually take. I had to talk with my friend who used to live in Florida to confirm that it was probably a good idea. Fortunately, adding it back on was super easy. However, while getting that taken care of, the two employees who were helping me were LOUDLY complaining about another employee. Not bad necessarily...but not very great presentation to a customer.

3.6 Mediocre

Standard

Mar 11 2017

Disappointed

Cons: Total money I was supposed to pay was $225 by online, however, they made me pay $610 with additional charges when I went to pick up the car. I have used other rental companies many times and this was my first time to pay more than the receipt price the company sent me my email. It feels like I was cheated by the company.

10.0 Excellent

Standard

Mar 4 2017

Got a BRAND NEW VEHICLE with 5 MILES on the Odomet

Pros: Everything was excellent about the vehicle... Plenty of room, power, sound, satellite--- this is the way renting a car should always be!

7.6 Good

Intermediate

Feb 28 2017

Pros: Price was right, pick up and drop off was simple...

Cons: Car was dirty, inside and out. Certain windows may have never been cleaned...

8.4 Excellent

Standard

Feb 21 2017

Pros: I love the new car!!!

Cons: I had to ask for better car

9.2 Excellent

SUV

Feb 20 2017

Pros: Very friendly, but a hard sell on insurance and toll package!

Cons: I don't believe anyone needs the $9.95 a day toll package!

6.4 Good

SUV

Feb 19 2017

Fine once I got it

Cons: Took over an hour and a half at the ticket counter to get a car. Reserved class not available and tried to downgrade in size and lied about the specifics of the vehicle I was being given. Had to change vehicles with the attendant in the garage. Total elapsed time from the time I walked to ticket counter to driving was over 2 hours from 11:30 pm until after 1:30 am before exiting garage.

2.0 Poor

Van

Feb 13 2017

Pros: Nothing

Cons: I never picked up the rental because of the restrictions on mileage even though it was supposed to be unlimited miles.

9.6 Excellent

Intermediate

Jan 21 2017

Great people, good experience.

Pros: Pricing, staff and ease of rental.

Cons: Car needed a tuneup; pulled significantly to the left.

2.0 Poor

Economy

Jan 3 2017

Pros: Nothing, I have never written a complaint. This was the worst have EVER had. The guy at the desk was as rude a person I have ever met. He should be fired. The car was full of dents , scratches it was missing a hub cap. The windshield wipers blurred the widows so we would have to pull over and clean them. I was embarassed of the car. What a piece of junk and at around 75.00 it's the worst I have ever had. I will bad mouth this company ever chance I get and have Already done so.

Cons: Nothing

10.0 Excellent

Compact

Jul 20 2016

Ezett

Pros: Everything about my rental was awesome! Value for my money was the absolute best in my car rental history.

Cons: Na

7.6 Good

Full-size

Jul 3 2016

Up sale

Pros: Price

Cons: Florida has many tolls and the additional charge to use them is much to expensive. Sales clerk tried to up sale me to death!

9.2 Excellent

Intermediate

Jun 16 2016

Could have been easy but ...

Pros: Very quick and convenient drop off in the airport garage.

Cons: Our kayak reservation listed an off airport address for returns ... Which was gated, locked and shuttered with no explanation when we arrived. Had to call advantage to learn they are now located in the airport, so we were glad we'd left enough extra time.

4.0 Mediocre

SUV

May 31 2016

Cons: Advantage tried to pad excessive charges for turning in the car late. The inside of the car was not clean and stains on the front seat. They issued me a Hyundai Santa Fe SUV, which was a big mistake. The vehicle was not road worthy. No windshield wiper fluid.

3.2 Mediocre

Economy

May 7 2016

Cons: What was supose to be a 15$ day rental turned out to be 59$ day rental with all the hidden charges. Terrible never going to rent with them again

9.6 Excellent

Economy

Apr 24 2016

Great service

Pros: Great service. There were no hidden fees or problems at pickup and drop off of vehicle.

2.0 Poor

Full-size

Apr 3 2016

Pros: Rental agency made us wait almost a house for the car!

Cons: Worse customer service ever!

6.0 Okay

Intermediate

Mar 1 2016

rental car co. has no car ???

Pros: nothing stood out as excellent

Cons: they never had a car ready, choice was to wait till they cleaned one or take a van. after flying all day not having a car ready after reserving one weeks before was a real disappointment.. the insurance cost was more then the rental. (when they say don't get rental insurance .believe them) drop off went good, I'm still waiting for a $200.00 credit to be refunded

6.0 Okay

Full-size

Feb 1 2016

Pros: The air did not work

7.6 Good

Intermediate

Jan 28 2016

Cons: Very poor signage for Advantage at the Orlando Airport and outdated information on the Advantage website.

3.2 Mediocre

Compact

Jan 11 2016

not a bargain at all

Cons: I did not like being pressured into purchasing unnecessary extras that doubled the price of our rental. The unrelenting salesperson at drop-off told us, for example, that we would save a lot of money on tolls by purchasing a sunpass/toll pass as tolls would cost on average $8.50 each way. In fact, most tolls cost no more than $0.75. Therefore, this extra was a complete waste of money. Also, the car was dirty; there were half full soda cans in the cup holders and other garbage in the car. The seats were filthy.

10.0 Excellent

Intermediate

Jan 7 2016

Great rates, nice car.

Pros: I loved the Camry we were assigned as well as the great price. We were visiting a friend and didn't put many miles on it but needed a car, "just in case". This was perfect.

2.0 Poor

Full-size

Jan 2 2016

Worst Experience

Pros: Nothing

Cons: Hidden fees, the woman named Luna was extremely rude. When we got to the counter they told us we had to pay a $200 deposit to rent the car. No where on the website or the invoice did it mention a deposit, Luna told us you can't rent a car without a deposit, which is not true. She then told me I was being rude to her, at that point I walked away and let my husband deal with her. Horrible customer service, we of course are still waiting for our deposit to be returned. Will never use this place again. Watch out for their hidden fees

10.0 Excellent

Compact

Dec 21 2015

Excellent Atention

Pros: The people who receive you at the airport

Cons: the office of the narcoossee it's close, and don't have any sign or info about that.

2.8 Mediocre

SUV

Nov 28 2015

Waste of money

Cons: Tires were bald, windshield wipers were shot, scratched up, overpriced. Ended up costing me over twice the quote. Never again

8.0 Good

Intermediate

Nov 22 2015

Loved my car

Pros: Great car in all , gas, confort

Cons: The web say the advanced is out side the airport , I wait 30 min for the shuttle, and I call and he tell me us inside the airport.

4.0 Mediocre

Economy

Oct 17 2015

Cons: Paid 300 bucks for a car I drove maybe 50 miles in all of 3 days. Didn't ask for insurance but was billed anyway. Terrible

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