Reviews for Budget in Orlando
- All reviews 100%
Based on 41 reviews
Sep 29 2016
Cons: price and insurances
Sep 26 2016
More then what was priced
Pros: It was quick and the man who helped me explained everything in detail which is great for a first timer like me.
Cons: It was literally $100 more than what I had reserved it for. Wasn't pleased with the hidden deals but I needed a car so I had to take it.
Sep 17 2016
Pros: Good gas mileage. Cheap to fill up. Punchy.
Cons: Front desk service ridiculously slow! Just forth person in line when walked up but took over half hour to be my turn. Car completely filthy outside! Bug guts all across the windshield. Trash in glove compartment. Dirty seats. Really appalling!
Sep 16 2016
Horrible customer service, Long wait time
Pros: Cleanliness of Car
Cons: Had to wait an hour in line to pick up vehicle and be told it wasn't available and to wait longer. Returning customer service was unfriendly too.
Sep 1 2016
Worst Rental Experience
Pros: That I eventually got to leave the rental agency 90 minutes after arriving. Proximity to Universal.
Cons: Terrible customer service! After waiting 30 minutes as clerk talked to a colleague, we had to wait an additional 45 minutes for our car to be ready. Only once we asked for a refund did they bring the car around. Car was still dirty, worker refused to acknowledge huge crack on back bumper despite me taking a picture of him standing next to it. Eventually just wrote "minor scratch" on form.
Aug 21 2016
Cons: Made me wait 20 min in a line just to get my money back for a full tank
Aug 16 2016
Pros: Nice ride, smooth. everything was clean
Cons: The SunPass e-toll pass couldn't be turned off. The shielding didn't work. So I after a while i just used the sunpass but it was money I did not plan on spending ~$5.00/day for the use of it.
Jul 17 2016
An absolute nightmare
Pros: Apparently I picked the car up at the wrong Orlando location. When I got there, after waiting on line for an hour and a half, I showed them my kayak reservation number. They didn't tell me I was in the wrong location. That just printed out the contract and I signed it -making mistake of not reading it. My rental was supposed to be four days at $48/day. I returned it on time, in perfect condition, with a full tank of gas. After I home from my trip, I looked at my Amex bill. Budget charged me $2100!!! Why, you may ask? Because I picked it up at the wrong place -and the rate from the airport was $459/day! When I called to complain, they said, "You signed the contract. Nothing we can do. Complain to kayak. I do have a smaller complaint with kayak. It is literally impossible to reach someone on the phone at kayak. It can't be done. Fortunately, Amex is fighting for me. Hope it works out. I feel like I've been robbed.
Cons: Everything. Junk car. Terrible service. Ridiculously long line and wait. They charged me for prepaid gas, even though I them I'd fill it (and did). They robbed me every step. Honestly there worst rental experience of my life - by a LONGSHOT.
Jul 12 2016
Cons: We cancelled the rental when we discovered that we would need a 20+ mile cab ride to pick up the car. Very poor website communication.
Jul 6 2016
Not as advertised
Pros: GPS and gas savings of the hybrid.
Cons: The car was much smaller than advertised as a standard listing, with little storage area. The check-in clerk explained that the insurance bought from Kayak did not cover the third party who drove the car. Additional coverage from Budget would have cost $60. So she transferred the payment to the third party's credit card to make that person the primary driver. The clerk did not inform me of the toll device on the front vwindow which I could have used when I ran out of quarters. We will not use Kayak again. .
Apr 25 2016
Rental perfect except for bubblegum smell in car
Pros: Rented out of Holiday Inn across from Universal Studios. Easy pick up, no lines, received free upgrade.
Cons: We found the bubblegum smell in the car too strong. It must have been some kind of "refresher". Pine scented or lemon scented would have been better, or even better, no refresher at all. Other than that, our rental was fine.
Apr 11 2016
Pros: Even let us drop off at airport and saved me a half hour to run car back to other location!!
Apr 10 2016
Beware Budget in Florida. Bait and switch tactics
Pros: Budget ran a promotion on the Lincoln MKZ so I bit. I felt suckerd by being taken for the old bait and switch.The people were honest when queried about the situation. But it took me calling to supervisors and different locations to confirm what i had suspected. A huge case of over booking, Budget had 400 cars for 2,400 rental car rental reservations. And no reasonable same class substitutes available at the time of promised delivery.
Cons: I got a call the night before saying the car I reserved a Lincoln MKZ (luxury class) was not available. I asked if they had a reasonable substitute, Budget said they could give me another car of my choice if I came into the pickup location. When I arrived the closest thing they had was a full size car but and i would have to go to another location 30 minutes away to swap cars. Since I was short on time i asked what else they had available. The agent gave a choice between a compact, mid sized SUV and a pickup which was all he had on the lotI.I took the pick up because of the room i needed for luggage and passengers. But i had to help him wash it so i could leave right away. I wasted two hours with the bait and switch debacle. I asked for a discount gave me a $48 discount for a 9 day rental. I wont be renting from Budget again.
Apr 3 2016
Cons: Flight came in a little late. No one there was answering the phone. Your office was closed. Couldn't pick up a car. Went back Sunday morning and your office never open.Went back to the airport to get a car and it cost me $200.more.They won't give me for the same price.It was a nightmare.Would never do business with you again or recommend you to anyone.
Feb 20 2016
Pros: The car got me to my destination
Dec 23 2015
Pros: Easiet rental ever
Dec 21 2015
Budget was great!
Pros: Loved the expedition! Airport location was wonderful to work with us on changing our reservation over to them with a minimal increase in rate!
Cons: The only issue we had was with Kayak not Budget. When I did my search on Kayak, I requested airport pickup. When we arrived at the airport, we discovered the rental location was 45-1 hour away instead of the airport or even airport off-site!
Nov 27 2015
Pros: Got a great vehicle, great price
Nov 26 2015
Cons: Kayak booked a car from Budget Rent A Car for us. When we went to pick up the car, we were told that they were sold out, and were baffled as to how we were able to make the reservation. Neither Kayak nor Budget were able to assist us by phone. We ended up having to go to a different car rental agency and paid three times as much for the last-minute holiday rental.
Nov 23 2015
Pros: I received extremely friendly & helpful service from Sherry. She was very conversational & we made small talk about my trip.
Cons: I felt Sherry's efforts to persuade me to buy Budget's rental insurance almost verged on the side of deception. She made it sound as if my personal automobile coverage would not be valid in the case of an accident or injury and that their coverage would be the only form of insurance that would take care of problems. I've been in the insurance business all my life, so I'm aware my coverage would be valid in a rental situation. But to someone who didn't know better, her conversation would have been very persuasive, which is a shame.
Oct 29 2015
What a circus
Cons: I put in Orlando airport in the search and it gave me av off site location that was closed when I arrived. I ended up paying over $100 more for a smaller car because the airport location would not honor my rental.
Oct 25 2015
Cons: Nothing to add
Oct 24 2015
Pros: Service was good.
Cons: - requested airport pick up but got down town pick up so had to 50% more for airport walk in rate.
Oct 21 2015
Pros: When I originally signed up for this car, I was under the impression that it was the Budget at the airport. Luckily, I called to confirm, only to find out that the location was a good 30 mins from the airport, with no transpiration to and from the rental place. I asked how much it would be to rent from the airport location and it was almost 3 times as much as the original location. I even get a discount through my company, and it was still the same amount. I ended up cancelling the car and going with a different company.
Cons: The communication and prices.
Oct 16 2015
Cons: Uh, that they were closed when I got there at 7:30pm, event hough it said on Kayak that they would be open until 8pm, and I was left to figure out another option in a very short period of time. Lame.
Oct 15 2015
Cons: They didn't have the car I reserved and would not rent us anything else