Book NU Car car rentals in Orlando

Will never go back there

Pros: Honestly nothing

Cons: Hated the customer service. Arrived and didn’t got the car until 3 hours later. Not just that. My flight got delayed and they were close and they cancel my reservation because of that. Had to re do and pay about $200 more.

Pros: Fast pick up and drop off. Good value for the car and service.

Cons: The guy helping me with my car was difficult to understand and not very audible. The car itself was dirty inside with lots of trash from the previous renter. The tire pressures were low and I had to add air to them multiple times during the rental. The oil was low and the engine was struggling the entire time. Staff was very unfriendly.

Get what you pay for

Pros: The car rental did the job for us but we received disappointing customer service. The shuttle pick up from the airport was good although the site is quite a drive away. The car itself was good and did what we needed for the few days we had it.

Cons: The car wasn’t ready after we finished the paperwork. They had to vacuum it and then I realised they had only given us half a tank when we went to drive off. The drop off location I had arranged was closed. I understand there was an emergency but they could have got in contact with me and informed me earlier in the day of change of location. Instead I had to drive back the way we had just come from and wait to be taken back to the location. We lost approx an hour and a half of our day because of this.

Getting what I paid for.

Pros: The rental was reasonably priced.

Cons: Poor customer service, log wait at the airport for the shuttle, and a worn out rental car. You get what you pay for.

Did not rent

Cons: Was refused rental on pickup since I would be taking the vehicle out of state. This needs to be clarified during the booking process. This ended up giving me a total of 2 hours to find another rental.

Mislead

Pros: I searched for a car rental agency that advertised unlimited miles knowing that my trip included driving outside of Florida. It wasn't until after the shuttle finally picked us up and we were at the counter that we found out we couldn't leave Florida. We already had paid reservations at B&Bs in Georgia and South Carolina. We had to go back to the airport and find another car at substantially more per day. We busted our budget and came home to overdrawn bank accounts. Very disappointed.

Cons: Kayak should make clear if there are restrictions.

Unable to rent from this company

Pros: The staff was friendly.

Cons: We were told we could not cross over into the state of Georgia with the the rental car. Was not aware that this was a condition of renting a car, have NEVER had that experience with ANY car rental company. It cost us 2 hours of time.