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8.0
Staff was really friendly. Had to pay extra to get a 4WD/AWD vehicle; there was no way to reserve one upfront. You’d think a rental location in Denver, during ski season, where there is a state law for AWD/4WD during the winter months, would have to ability to flag a rental requirement for a AWD/4WD vehicle.Reviewed Mar 29 2023
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10.0
Great customer experience. This company stands out from the rest.Reviewed Feb 27 2023
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2.0
They were not clear about the method of payment accepted—I had to change my entire vacation to rent a car from them and lose a day in order to drive the vehicle back to the pickup location rather than drop it off in another city as originally planned and booked. I will never rent from enterprise again, I’ve never encountered such issues.Reviewed Oct 26 2022
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6.0
I liked the ease of picking up the car, the thoughtful shuttle to and from the airport, and the gas mileage of the car. Regarding being able to reach someone who worked at the local Enterprise rental, that was really difficult. I needed to ask about how they handled local toll billing and I was unable to talk to anyone even in our country. When I finally was directed, after two unsuccessful attempts, as to how to reach the specific location, I only got their answering machine. It would have been helpful to talk to someone from the specific branch in order to know how they charge for local tolls, as they are all electronic and I couldn't pay for them with cash. It took me an hour to finally find the information on my own on the Enterprise website. I had other questions, too, and the process was difficult.Reviewed Aug 1 2022
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10.0
Very accommodating when we needed to change vehicle sizesReviewed Jul 27 2022
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6.0
Efficient pick up & drop off., Car smelled like cigarette smoke. Noticed it initially but realized it was bad when I opened the back of SUV and was strong odor plus lingered the entire week I had the car.Reviewed May 22 2022
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10.0
Everyone at Enterprise in Denver were very nice and helpful! I would definitely rent from them again!Reviewed Apr 10 2022
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10.0
Everything was great......fast. check in and return.Reviewed Nov 20 2021
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2.0
I didn't like anything. I experienced total confusion and chaos while trying to pick up a car I reserved several weeks earlier. I was ripped off for liability coverages and waivers I didn't ask for, and was not offered. DO NOT RENT FROM ENTERPRISE AT DENVER INTERNATIONAL. I could write a short story about how bad my experience was. I've been trying to get help from Enterprise for days to resolve the bad experience, and keep getting the run around. "somebody will call", but nobody has. Rent a car from a different company.Reviewed Nov 5 2021
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7.9
This was my first rental with enterprise and we had the car for two months! Pick-up close to 2 hours but this was partially because the overall situation is bad! No matter where you go, businesses are short staffed! They were very friendly and helpful! Unfortunately the car was not very clean! It was already dark at pickup so we didn’t see it right away. Besides that, we were able to solve most issues and we received a discount! I would go back and give them a second chance, they deserve it! We drove 7900 miles and the car had no issues! Hope the industry goes back to pre-COVID pricing and car availability!Reviewed Aug 27 2021
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1.9
The car was fine, except the seat was crazy uncomfortable after driving a while. My back hurt so bag after I had to lay down for an hour.Reviewed Aug 21 2021
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10.0
Matthew at the Denver airport Enterprise is AMAZING! He went above and beyond to make sure I had the right car for my long road trip. Please pass this along to his manager!Reviewed Aug 15 2021
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