10.0
The customer rep who assisted us when we picked up the car maybe had the best customer service I've ever experienced renting a car. It did not seem like he was trying to trick us into paying more for something we didn't need, very clear instructions, extremely friendly and informative. The shuttle and drop off process was very fast and easy to navigate.Reviewed Jun 26 2026
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2.0
When I booked this car rental through Kayak, the listing gave me a set price that included unlimited miles, multiple drivers, and my insurance. After waiting nearly two hours in line at the Thrifty counter in Denver, I was told that the listing was incorrect and that I owed twice as much as I'd already paid -- and that if I wanted multiple drivers, it'd cost me much more. I really don't like being lied to, and both Kayak and Thrifty lied to me and gave me terrible service. I'll never use either company again.Reviewed Sep 17 2025
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10.0
Speedy. Only issue was car options were minimal and not what I reserved.Reviewed May 11 2024
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4.0
The people at the service counter were friendly and tried to be helpful, however, they could not give me the car I had reserved or the equivalent. After an hour at the counter I had to insist that I get the car I had reserved (or equivalent) at the price I had reserved it. In the end, I had to pay more and did not get a 4 wheel drive. I had to add over 100 miles to my travel to avoid a snowy route.Reviewed May 9 2024
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2.0
Rental car level was wrong when we picked up, then they lied about the coverage and he added more than asked for. We went to pick up the car and the lady outside then said we have an electric car, but we had a large SUV. Made me prove it in an email after the guy inside said we had a small SUV. It was a joke from start to finish.Reviewed May 5 2024
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8.0
Helpful staff, ease of returnReviewed Apr 4 2024
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10.0
Great car, great serviceReviewed Mar 3 2024
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2.0
The price totally changes when I drop off the carReviewed Mar 2 2024
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10.0
It was just a great experience all the way around. Great price and a nice vehicle.Reviewed Feb 9 2024
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2.0
I locked in a rate of $384 all in and at the end you charged me $514 on the return. We will have words !!!Reviewed Feb 4 2024
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2.0
Terrible customer representatives at counter. Two didn’t know how to use the reservation confirmation number from a third party booking service. When their manager showed them, he pulled another woman who had a similar issue in front of me. I obliged patiently. But, when the next counter agent was free, she wouldn’t serve me as I was next in line as she said “he was taking care of me.” He was busy with the woman who I let step in front of me while he figured out how to complete a transaction from a third party. This happened two times befween tbe same two counter agents and it was absolutely ridiculous. If it weren’t Christmas I would have lost my temper. As it played out, my SUV didn’t have four wheel drive - a necessity for traveling into the heart of Colorado’s Rocky Mountains in December. Further, they charged me for fuel when it was returned full. And I was also overcharged by $16 for fees and taxes that differed from my Rental Agreement issued at the counter. I’ll never book with Thrifty again. The small savings I may have incurred at booking were more than consumed by the excessive time I wasted waiting for cobbler service and subsequent communications about being overcharged. And to cap it all off, the Jeep Patriot had an annoying rattle in the rear of the car which was not fixable for my entire four day rental.Reviewed Dec 29 2023
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