10.0
easy in and outPros:Friendly staff, no lines, got me car i was familiar withReviewed Nov 20 2017
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10.0
upsellingPros:carCons:The constant attempt to upsellReviewed Jun 30 2017
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10.0
Great customer service, happy with my experience with Hertz.Pros:Ease of service, very quick and easy.Reviewed Jun 20 2017
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9.2
No complicationsPros:Shuttle to and from airport Return was super-easy and fast Car was comfortable and appropriate for our needsReviewed Jun 7 2017
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4.8
Delays at pickupCons:It was impossible to hear the announcements they made in the shuttle from the airport, so there was some confusion about which stop to get off. The shuttle driver wasn't helpful at all. He totally ignored our questions. Luckily we got off at the right stop, but only to find that the facility was full of people waiting for cars. We were told the cars were coming in faster than they could turn them over, but I find this hard to believe since it was the start of a holiday weekend. We waited over an hour in line, and then we FINALLY got our car.Reviewed May 30 2017
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5.2
So slow!Pros:Car was fine and price was good.Cons:Took over an hour to get through the check out. Great people but terribly understaffed.Reviewed Apr 13 2017
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4.8
Might be better to rent somewhere elseCons:They charge quite a lot for insurance. Better to take up Kayak's $11 insurance instead of their minimum for $30. The lines at the airport for the shuttle were very long and then the front desk staff was not well trained. They were nice but did not know the features in their cars, they incorrectly gave me a car without a usb charger eventhough I offered to pay of an upgrade as long as the car had a usb charger. No one walked me to my car or gave me clear direction of how to find it and then no one walked me through the car features such as how to open the gas door.Reviewed Mar 26 2017
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10.0
Cons:I thought all cars came standard with cruise control...Reviewed Mar 20 2017
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7.2
Cons:Drop off took too long. Rep tried to blame some existing scratches on me.Reviewed Mar 19 2017
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10.0
Great servicePros:The conscienceCons:The priceReviewed Mar 18 2017
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5.6
Not what I expectedPros:Fast pickup and drop offCons:The vehicle that I got from Hertz was not what I expected. I rented an economy car from Advantage as well in Denver and the vehicle from them was cleaner and had better technology. The vehicle from Hertz was the most basic vehicle one could get but the same price I paid renting from Advantage.Reviewed Mar 15 2017
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4.8
Untrained staff and hidden feesCons:The customer service rep couldn't explain anything. I was so confused and tried to ask questions in different ways to get him to understand. No luck. Also all the fees and gas ended up paying another $54Reviewed Mar 14 2017
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