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10.0
Friendly, helpful staff, really nice people. I finally got the car I wanted, meaning a reg. car :) as at first only a big truck was available (I’ve chosen this option to get a car that is available at the moment) and they were able to switch it in another location) I was very happy! Generally, a great experience!Reviewed Aug 22 2023
review from![kayak]()
8.0
Not enough staff at the rental desk so I stood in like for 1/2hr. The guy at the desk was very pleasant but the wait in line was not appreciatedReviewed Aug 7 2023
review from![kayak]()
10.0
Pick up location had very friendly and helpful manager as well as employee. They both were friendly, honest and helpful.Reviewed Jul 18 2023
review from![kayak]()
8.0
never got a receipt.......Reviewed Jul 12 2023
review from![kayak]()
2.0
I searched to pickup with ABQ airport. Apparently, the site placed me somewhere else. The airport location found my reservation at a different location and said it was already canceled. So they could help me, but not at the rate I reserved. I had to pay an additional $40 per day or about $200 total. So Kayak or priceline did not help me at all.Reviewed Jun 19 2023
review from![kayak]()
2.0
They would not call me back to confirm my reservation. I had called over a 2 day period; the day before my rental and the day of my rental. Another Hertz associate took my 3pm call to let me know they didn't have any availability and the associate I had been speaking with would be back in 10 minutes. She at least tried to help but the vehicle she found was not big enough. Luckily, Budget had a van I could rent and pick up at 4pm. I've been a loyal Hertz customer for years but this experience has ended Hertz receiving my hard earned money.Reviewed May 21 2023
review from![cheapflights]()
2.0
We were unable to obtain our rental by using affirm. We did not find out until we went to pick it up.Reviewed Mar 26 2023
review from![kayak]()
2.0
Pick up/drop off was fine. The problem was being upcharged for a car that was in no way an improvement. All basic features/nothing special in the car. The sales procedure for trying to upcharge customers at pickup is not welcoming. Just give them a good vehicle at the price they reserved.Reviewed Jan 27 2023
review from![kayak]()
10.0
The staff was very friendly. Pick up and drop off was quick and painless. The car was very clean and odorless and was in excellent condition.Reviewed Oct 16 2022
review from![kayak]()
10.0
It was easy to pick up and return the car and it was clean and comfortable. I didn’t realize the Albuquerque location I selected wasn’t at the airport car rental hub. And I had to get an Uber to get there, a minor inconvenience.Reviewed Oct 11 2022
review from![kayak]()
2.0
I reserved a van MONTHS AGO., I showed up to pick it up and they tell me they no longer offer those in my area. No call, no nothing, no making it right. hertz is trashReviewed Sep 27 2022
review from![kayak]()
10.0
Very nice to give us some cold water.Reviewed Sep 15 2022
review from![kayak]()