Reviews for Payless in Albuquerque
- All reviews 100%
Apr 24 2017
Difficult drop off & overcharged versus reservation rate
Pros: Car was comfortable and drove well.
Cons: Quote on website w/taxes included was 82.85 but I was charged 112.75. Drop off location was difficult to get to.
Apr 15 2017
Pros: My daughter liked the price. Gentleman that helped us at the airport for Payless was very nice and informative!!! Happy with all of it! Would definitely use you again!! Thanks, Beverly
Mar 24 2017
Vehicle was low on oil when I checked it, I had to
Pros: Customer service Representatives were good.
Cons: The rental vehicle should have been inspected better for maintenance issues, and corrected before releasing it.
Mar 13 2017
Non verbalized fees added
Pros: People were friendly and pick up/drop off relatively easy. Car was as expected.
Cons: I was quoted $174 and was confirmed by the Rep at pick up. When asked about loss damage waiver I declined the suggestion. The representative proceeded to finish paperwork. After drop off I received a bill for about $360. After closer look at the paper work, th Rep added loss damage waiver and cost me an extra $30 per day. This is a poor customer experience since this was declined and not verbalized by the Rep at pick up.