Reviews for Payless in Albuquerque
- All reviews 100%
Aug 9 2016
Cons: I requested a full size vehicle and ended up with a Mazda cross over/suv. Not what I was looking for. Not a good looking vehicle. Passenger side wiper was not functioning properly The vehicle did not have windshield washer.
Jul 18 2016
Cons: insurance is an added expense. would not take my city credit car information-had to have the card. so I ended up having to use my own credit card___Big hassle!!!
Jun 22 2016
pay less, get less
Pros: The effort by the staff who checked us in for the rental was good.
Cons: No car was available to meet our reservation when we arrived. We waited for more than an hour for a vehicle of comparable value became available. Other customers were similarly disappointed. Although smaller vehicles were available, the staff claimed they were unable to adjust our rate if they downgraded us. We waited. Check-in for drop-off was similarly disappointing. No staff was on site. The key drop box was jammed; and it was impossible to complete the do-it-yourself drop off as required. The experience was quite disappointing.
Jun 6 2016
Cons: The rental ended up being more than twice as much as it was advertised; pick up took an inordinately large amount of time even though I was the only customer being handled; I was subject to agressive attempts to up sell; and drop off took more than half an hour, again despite there being no other customers.