Reviews for Payless in Albuquerque
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Jan 16 2017
Pros: Great customer service!
Dec 31 2016
Pros: Low price, convenient
Cons: Lack of clear instructions for off hour drop off
Dec 3 2016
Pros: Ease of getting and returning vehicle. Friendly, courteous agent.
Cons: No pre or post inspection of vechicle.
Dec 3 2016
Terrible customer service
Pros: Clean SUV that did what it was supposed to do.
Cons: Came to rent an all wheel drive for a day trip into the mountains of new mexico with the family. Was told I was getting an all wheel drive, even paid extra for the upgrade and found out (after checking under the hood ourselves!) in the parking lot before we even turned on the car that it was in fact only a two wheel drive. It would have been incredibly dangerous if we found out on the icy mountain roads! Told the Payless Albuquerque airport team and the shear apathy and unwillingness to help us switch into a vehicle that was in fact what we paid for (even upgraded for) was unbelievable. They were rude to my wife and basically her that if she wasn't happy not getting what she paid for we could take ourself over to one of the other car rental counters... this after hours wasted on a same-day rental. Unacceptable. Finally got a smaller less comfortable all wheel drive almost 2 hrs later. When asked for the managers name and contact was given a first name and 1-800-Payless as the number, had to get specifics from another employee. When asked for a discount or compensation for their screw up, was told the manager is unavailable till next week and only he could give a discount. Honestly totally infuriating. Needless to say, my family won't be renting from them ever again and hopefully neither will whomever reading this review.