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Book Payless car rentals in Albuquerque

Sat 1/21 Pick-up
Noon
Tue 1/24 Drop-off
Noon
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Reviews for Payless in Albuquerque

  • All reviews 100%
7.2/10 Good
Based on 39 reviews
  • 7.1
  • 7.1
  • 5.8
  • 6.5

Recent reviews

Most recent
    10.0 Excellent
    Economy
    Jan 16 2017
    Pros: Great customer service!
    8.0 Good
    Full-size
    Dec 31 2016
    Pros: Low price, convenient
    Cons: Lack of clear instructions for off hour drop off
    8.0 Good
    Full-size
    Dec 3 2016
    Pros: Ease of getting and returning vehicle. Friendly, courteous agent.
    Cons: No pre or post inspection of vechicle.
    4.4 Okay
    SUV
    Dec 3 2016
    Terrible customer service
    Pros: Clean SUV that did what it was supposed to do.
    Cons: Came to rent an all wheel drive for a day trip into the mountains of new mexico with the family. Was told I was getting an all wheel drive, even paid extra for the upgrade and found out (after checking under the hood ourselves!) in the parking lot before we even turned on the car that it was in fact only a two wheel drive. It would have been incredibly dangerous if we found out on the icy mountain roads! Told the Payless Albuquerque airport team and the shear apathy and unwillingness to help us switch into a vehicle that was in fact what we paid for (even upgraded for) was unbelievable. They were rude to my wife and basically her that if she wasn't happy not getting what she paid for we could take ourself over to one of the other car rental counters... this after hours wasted on a same-day rental. Unacceptable. Finally got a smaller less comfortable all wheel drive almost 2 hrs later. When asked for the managers name and contact was given a first name and 1-800-Payless as the number, had to get specifics from another employee. When asked for a discount or compensation for their screw up, was told the manager is unavailable till next week and only he could give a discount. Honestly totally infuriating. Needless to say, my family won't be renting from them ever again and hopefully neither will whomever reading this review.

Where can I find Payless car rentals in Albuquerque?

3400 University Boulevard Se, Payless car rentals

Address

3400 University Boulevard Se

Phone

+1 505 247 6705
Payless
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