Reviews for Alamo in Albuquerque
- All reviews 100%
Dec 5 2016
Pros: No line when picking up. Wanted to change drop off location and it was a quick and easy call to change it even after picking up the car. Clean new car. Great price for a one way!
Nov 26 2016
Good price and good car
Pros: Quick and easy service to get the car which was exactly the type SUV we needed.
Nov 17 2016
Perfect vehicle for Albuquerque touring
Pros: Ease of pick up/drop off Vehicle was in good shape
Cons: Not located at airport but adjacent to airport Required shuttle ride to/from rental desk
Nov 7 2016
The Albuquerque staff was horrible.
Pros: The facility was clean.
Cons: Albuquerque customer service was horrible. they were rude, unfriendly, extremely unhelpful and the most unicomidating service I've ever had. They were were not forthcoming with company policies, they cancelled my first reservation, die to me not having a major credit card my possession. I returned the next day with a new reservation, dispite My best judgement. My second reservation was almost cancelled also. They didn't tell me that I would be charged for an authorized driver, when I was. Both ladies I spoke too, liked the phrase, "you should have read the terms and fine print." Yet they could not provide terms. They really were very rude. Their manager was couldn't be located. I will not return to Albuquerque's Alamo. It really was not worth my time, money or stress. Vehicle also needed maintenance.