Reviews for Avis in Albuquerque
- All reviews 100%
Aug 21 2017
Pros: Very friendly and speedy assigning a vehicle when went out to find it didn't have to wait long and checking out very friendly gentleman giving us directions and enjoy our stay
Cons: Rental cars are way far from airport
Jul 18 2017
Pros: The double upgrade.
Cons: 45 minutes in line. Only serviced 5 customers with two attendants during that time. We went outside to get our car to find NO cars in the lot, only trucks and vans. They were waiting for cars. Must have been a crazy busy week in ABQ
Jul 12 2017
Staff will try to trick you into paying more
Cons: Staff tried to trick me into paying 3X for the car I already set up and confirmed online with Kayak, then blamed me for not understanding the terminology. I'm not in the car rental business. I left with the rental car angry. Killed my good mood.
Jan 16 2017
Poor booking experience, Worse service from AVIS
Pros: Ford Escapes are decent vehicles and it performed well
Cons: Kayak booked me at a downtown Albuquerue AVIS even though the airport AVIS was at the same price. Wasted my time and money and ended up getting charged $20/more a day at AVIS airport to do an in person booking, thus Kayak lost the revenue. The insurance policy I bought from Allianz through your site was VOIDed by the company and they said it was useless for me to book this online since it was only good if I'd picked up at the Airport location, not the downtown location. However, they would not let me cancel so I just wasted that $30 for no benefit. The gate agent at AVIS made me rent a GPS unit to reduce my bill. Bizarre. AVIS tried to give me a Jeep Patriot then once I complained gave me a Ford Escape with extensive body damage to the rear right, then did not allow me the opportunity to review vehicle condition prior to checkout, so it would have been my fault should they have noted the damage.