Reviews for Hertz in Columbus
- All reviews 100%
Feb 9 2017
I couldn't even rent the car
Pros: I was told that the car rental insurance had to be under my personal insurance plan, not the one I paid got when I reserved the car. Then I was told I had to meet a certain credit score criteria, and if it was too low I would be unqualified from renting the car. Also, I had to fill out a form with a lot of personal information as if I was applying for a credit card. Asked me for my social, employment, living situation, etc.
Cons: The whole situation didn't seem right to me so I'm glad I ended up not paying for this.
Feb 8 2017
would definitely reccomend
Pros: great price great service my car was ready on time
Jan 29 2017
One car stunk, the other didn't have brakes.
Cons: Arrived at CMH, ready to pay the extra taxes for airport pick-up and drop-off, walked into Hertz, and my rental reservation was processed. They didn't bother to ask if I wanted insurance (I did), or to explain the various refueling options. It ended up not mattering anyway. The first car smelled as if someone had *just* finished smoking a low quality cigar in it, so I requested another vehicle. They gave me one...it didn't have brakes. Literally no brakes. I had to throw it into drive to avoid hitting the cars parked behind me, then drive around to another row and pull the e-brake in order to stop. I went back in, explained what happened to the utterly non-plussed agent behind the desk, who gave no response. The manager on duty seemed engrossed in his fingernails and didn't step in, either. The only time the desk guy smiled and was responsive was when I asked to cancel my reservation. I did, then walked out, got a lift from a friend, and rented an Enterprise car for half the price, including insurance.
Jan 16 2017
Cons: I hadn't to return my car in middle of the rental because the maintenance light came on. As a result I had to close one contract and open another and got charged an additional 200 fee. I also had to wait for the replacement car which wasn't ready yet.