Reviews for Hertz in Columbus
- All reviews 100%
Sep 12 2016
lack of information online and overselling at the
Pros: The car that I actually got was fine. I reserved a car, but they were out and upgraded me to an suv instead, which still worked out.
Cons: It was the rental location, person who helped me at the desk, and the agreement itself. I reserved online, but was not able to get the insurance and was given a message on the website checkout that I could pay for it at the counter. It should be that simple. Except when I got to the pickup they said something about difference in price because they are a franchise and not a corporate location, then said no one is able to purchase the insurance online, and then he has overcharged me for the insurance, selling me two different coverages than the one that requested. And was not forthcoming nor did I see anything on the initial receipt for charges for two different covereages
Sep 6 2016
Not a good service
Pros: I booked the car at Columbus airport on Labor Day weekend. I was informed that the pick up location was about 30 minutes away. Hertz service representative refused to match the reservation price. I ended up paying almost $50 more. The car was drivable but made noises. I had to check a couple of times. I asked my friends about this incident. It seemed that they also experienced similar issues with Herz. In addition, the waiting line was long. I saw another customer returned the car because one of the seat was not adjustable. I won't recommend it and won't use them again.
Sep 5 2016
Cons: I couldnt rent cause they want it a main insurance with full cover, the rental car insurance wasnt enough....
Aug 18 2016
Pros: It went smoothly
Cons: I couldn't keep my personal car there on site because they close the gates.