Reviews for Thrifty in Columbus
- All reviews 100%
Based on 51 reviews
Sep 21 2017
Everything done right.
Pros: Automatically refunded the extra $10 I paid at check out when I thought I might be an hour later with return. In and out quickly. No hard sell on extras.
Sep 4 2017
Pros: All wheel drive
Cons: Could have been better gas mileage
Jul 31 2017
Cons: I reserved an SUV which I needed for transporting a bike and they were not able to rent one to me.
Jul 6 2017
Pros: Great friendly service. Nice clean car, free upgrade
Jun 17 2017
Pros: We really needed to be sure to have an 8 passenger vehicle and when my wife asked the gal on the phone was able to make sure that we would have a car available at the airport. It was ready and the process was very easy.
Cons: We didn't really have anything negative about our experience.
Jun 8 2017
Pros: The car itself was perfect for our needs
Cons: The Kayak price did not match the price we ended up paying. There was mandatory insurance that cost about $70 that we weren't expecting to pay. I wish these charges had been made clear.
Jun 2 2017
Pros: Great customer service
May 30 2017
Pros: I used the kayak app. Went great. Easy. No CC required.
May 24 2017
Cons: Bad service. No help when arrived at site to pick up car. Im pretty sure they didnt have any suv for me as i reserved. Acted very shady and rude. had to rent car from somewhere else. Much better service and much more professional help by this other company.
Mar 22 2017
Doors taped shut???
Pros: Drop off was fine.
Cons: Car had tape residue on 3 doors. Not sure why. Car itself, a Nissan Versa is clunky and the windows fog up constantly. Not that great of gas mileage for a small car. Of course, the make of the car is not Thrify's fault, but I wouldn't rent another one.
Mar 20 2017
They were aweful
Pros: Cancelled my car
Cons: They didn't have anyone's car ready. Line was 10 people deep. People were waiting for an hour for cars. Walked down to hertz and got a car there immediately. Will never rent again
Feb 26 2017
Pros: Great value for the SUV we rented. Clean, newer car. Friendly staff. Quick and easy pick up and drop off.
Jan 20 2017
aggressively tacks on insurance
Pros: Car was nice, exactly as expected. Easy access at the airport.
Cons: When discussing insurance, they offered a false dichotomy of either maximum insurance or basic insurance. No insurance wasn't even mentioned as an option. I foolishly asked for the most basic option, thinking that would be without additional cost, only to find they had actually given me a basic insurance option and not no insurance. Ended up having to pay nearly double the estimate. In the future I will absolutely have to clarify exactly what they try to add on.
Nov 28 2016
Good value rental
Pros: Through kayak I was able to get a good rate on a SUV. The counter experience was smooth and quick. The car worked fine.
Nov 21 2016
Awful and rediculous
Pros: Nothing horrid service
Cons: Well lets see...the fact that i had a reservation for the car and srove all the way to the airport early to pick it up and the counter was closed so hax to go up to the carport which is fine..then saw a line out the door walked up and was approached by a rude worker telling me to leave bc they were out of cars. The whole airport was out of cars on a tuesday. Then i asked what abt the people with reservations and told that they only had 6 cars left and it was firat come first serve. Why do i bother reserving then? Why wouldnt you take care of the people with reservations first?! Then give the other cars to the people who wwre walk ins. I asked this and the guy told me he just works there and they are told to give them out as people walk in reservation or not. So bc of this my girlfriend had no way of getting to Michigan the next day for her grandfathers funeral and was devestated. Thanks for nothing!
Oct 16 2016
Car was fine, customer service was abysmal
Pros: Car was clean, functioned well
Cons: Wait to pick up car was nearly an hour, one customer service rep was distracted catching up with a friend
Sep 20 2016
Cons: returned car early and found out there was a fee for that.
Jun 28 2016
Pros: Excellent vehicle...jeep Cherokee
Cons: The interior of the vehicle which includes the passenger seat & rear seat were absolutely filthy and the rear seat cup holder had some type of sticky substance inside of it...ill will never rent from thrifty!!!
Jun 21 2016
Won't Use Thrifty Again
Pros: Unlimited miles is about the only thing positive I have to say about this rental.
Cons: 1. The guy at the counter seemed more interested in flirting with the girl ahead of me than extending any real customer service. 2. There was a dent in the front fender which we did not see until we stopped 30 minutes down the road. I immediately took pictures with my phone and called Thrifty's 800 number to report this damage. The gentleman was nice and thanked me for reporting it. I wanted him to know I would not be held responsible for this damage and that no one at the pick up site ever inspected the car before we drove away. 3. When we returned the car I mentioned the damage to the guy at the drop off site and he said, "Yes, I saw that." I explained that it was there when we first got the car, that I took pictures and that I called Thrifty's headquarters to register the complaint. He said it was MY responsibility to inspect the car before taking it off the lot not the agent's! Seriously? I told him I would not be held responsible and he just looked at me with a stupid smile and said the company would be contacting me about the damage. 4. The car reeked of cigarette smoke so their "No smoking" policy obviously is a joke.
Jun 10 2016
Pros: The Hyundai Elantra handled well and I received great gas mileage. We were also able to store all of our luggage in the spacious trunk.
Cons: There was some obvious cleaning needed of the steering wheel and the bottom center of the windshield was a haze where the cleaners never quite reach when cleaning. What irked me the most was I prepaid $9 per day for insurance only to find out that it didn't cover everything. I would have to pay another $7 per day for loss of use of vehicle coverage if it were in an accident. The $7 is a ripoff charge.
May 26 2016
Cons: A 1/2 full soda bottle, empty bag from taco bell, gummy worms, and miscellaneous trash was in this vehicle. Windshield wiper blades needed replaced. Upholstery was filthy.