Reviews for Thrifty in Columbus
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Jan 20 2017
aggressively tacks on insurance
Pros: Car was nice, exactly as expected. Easy access at the airport.
Cons: When discussing insurance, they offered a false dichotomy of either maximum insurance or basic insurance. No insurance wasn't even mentioned as an option. I foolishly asked for the most basic option, thinking that would be without additional cost, only to find they had actually given me a basic insurance option and not no insurance. Ended up having to pay nearly double the estimate. In the future I will absolutely have to clarify exactly what they try to add on.
Nov 28 2016
Good value rental
Pros: Through kayak I was able to get a good rate on a SUV. The counter experience was smooth and quick. The car worked fine.
Nov 21 2016
Awful and rediculous
Pros: Nothing horrid service
Cons: Well lets see...the fact that i had a reservation for the car and srove all the way to the airport early to pick it up and the counter was closed so hax to go up to the carport which is fine..then saw a line out the door walked up and was approached by a rude worker telling me to leave bc they were out of cars. The whole airport was out of cars on a tuesday. Then i asked what abt the people with reservations and told that they only had 6 cars left and it was firat come first serve. Why do i bother reserving then? Why wouldnt you take care of the people with reservations first?! Then give the other cars to the people who wwre walk ins. I asked this and the guy told me he just works there and they are told to give them out as people walk in reservation or not. So bc of this my girlfriend had no way of getting to Michigan the next day for her grandfathers funeral and was devestated. Thanks for nothing!
Oct 16 2016
Car was fine, customer service was abysmal
Pros: Car was clean, functioned well
Cons: Wait to pick up car was nearly an hour, one customer service rep was distracted catching up with a friend