Reviews for Budget in Columbus
- All reviews 100%
Jan 16 2017
helpful and frustration
Pros: the Ladies at counter were pleasant and did not appear upset when i would not take the first car related to maintenance message. the Best employee was the young man who took the car when returned it he was pleasant said hello ask about my wellbeing, and smiled. This employee made me take a deep breath, slow down and smile as i entered the airport.
Cons: I had to add wiper fluid to car. clean up trash left in car by previous driver(1/2 gallon peach tea, and candy wrappers. the car was perfumed so strongly that i had to drive an hour with window open to relieve the smell which then left a smoky smell. The first car when turned on said it needed maintenance so the above was with the second car that may have not been cleaned as usual as we had to switch cars.
Jan 1 2017
Budget made it right
Pros: Went to pick up my car at CMH and the car smelled of cigarette smoke. It was the only minivan there but they offered me a few choices and I ended up with an SUV that seated the same number. In the end, happy with the rental.
Dec 11 2016
Cons: The checkout process took too long. The agent decided too upgrade the car but my chargers went up by $18 which I didn't authorize do he had to redo the contract.
Nov 17 2016
Cons: The office opens at 8:00am but the desk representative made me wait until 8;15 to finish her paperwork. She then was rude and abupt and would only answer my questions with a grunt. She tossed the car keys at me and never said thank you. The car was not cleaned but I was late at that point and could not wait to get another. Very bad customer service and will not return!