Reviews for Budget in Columbus
- All reviews 100%
Based on 90 reviews
Jul 15 2017
Super easy and friendly!
Pros: Staff was friendly. Car was exactly what I needed.
Jun 30 2017
Pros: Car was nice and clean. Rode well.
Cons: They tried to get an extra $10 per day at start from the agreed rental rate. She said because I was early for a 12:00 pick-up. IT WAS 11:50!!! She corrected it. Also she said I could drop off after hours in key drop box. When I got there the signs said NOT for cars, trucks only. I called the 800 number and they said I could and gave me a number. Stopped by the office the next morning and they were unpleasant about the drop off. I explained I had called and was told I should have told the office they were wrong. I said they can call them if they want but they told me never to do it again and proceeded to give me a bill. $10 extra for the late fee. It's not the money it's the idea of this. I was told on the 800 number that it was a 1 day rental so I still had hours left when I stopped in the next morning. He said he only prints out the bill and I had to contact the original renting office. They seemed determined to get an extra $10 from me. $20 if I had rolled over in the CMH office at pick-up. poor customer service.
Jun 30 2017
Pros: Easy and pleasant
Jun 4 2017
Cons: I arrived to pick up the car close to midnight. There was only one counter open for both Budget and Avis. Stood in line for nearly half an hour.
May 31 2017
Pros: The attendant who checked us in was very friendly and efficient. She quickly spotted the items we left in the car and gave them to us which we sincerely appreciated.
May 25 2017
Cons: Car was not clean and not in good working order. I would expect more form Budget.
May 9 2017
Excellent service! Quick and easy!
Pros: My time at the desk was less than 5 minutes. I was on the road with the car in less than 10 minutes. Great price! New car! Return was quick! Just hopped out, got my bags, got my receipt, and was on my way.
Apr 29 2017
Pros: Did not agree to an "upgraded" SUV. I had been traveling for 24hrs, only looked at the bottom line of the total cost of my agreement and went on my way. When I returned the car almost 60 days later they pointed out I got an upgraded SUV and was charged almost $900 more. I have sent and email and waiting to see what they have to say.
Apr 26 2017
Much Better Than Dollar
Pros: price and ease
Apr 12 2017
Upgraded without my knowledge
Pros: The car itself was fine. No issues with the rental car itself. The Bluetooth worked very nicely.
Cons: When I was clicking through the various agreements in front of the agent, one of them said, "I had the option to pay in USD but chose CAD." I was not actually given this option. I asked the agent if I could pay in USD and she said no. When I booked online, it said the cost was $198USD. The actual charge was $245. I called their support line to understand why the cost was higher, and was told that I had been upgraded at an additional charge. The agent at the desk also did not tell me she had upgraded me. The agent on the phone said he couldn't do anything for me because I'd signed the agreement. I found the desk agent to be dead inside and unwilling to make any extra effort to answer my question. I found the phone agent to be reading from a script and reciting it with all the grace of a Miss America contestant.
Mar 23 2017
Rip-off Artists at counter
Pros: Car was clean and came with an ice scraper.
Cons: Counter clerk took advantage of my fatigue from my overnight flight to stick a Loss Waiver charge on my bill that doubled the cost of my rental. Rental car was underpowered, and a pain to get in and out of. stop renting piece of junk Volkswagens!!
Mar 7 2017
Columbus OH great rental
Pros: Great little Jeep Renegade. Arrived on late flight, but Budget folks were super friendly at 1:00am
Feb 12 2017
Pros: Good car, good check in
Cons: The attendant tried to upcharge me for bigger car that was given to me because they were out of economy cars
Jan 16 2017
helpful and frustration
Pros: the Ladies at counter were pleasant and did not appear upset when i would not take the first car related to maintenance message. the Best employee was the young man who took the car when returned it he was pleasant said hello ask about my wellbeing, and smiled. This employee made me take a deep breath, slow down and smile as i entered the airport.
Cons: I had to add wiper fluid to car. clean up trash left in car by previous driver(1/2 gallon peach tea, and candy wrappers. the car was perfumed so strongly that i had to drive an hour with window open to relieve the smell which then left a smoky smell. The first car when turned on said it needed maintenance so the above was with the second car that may have not been cleaned as usual as we had to switch cars.
Jan 1 2017
Budget made it right
Pros: Went to pick up my car at CMH and the car smelled of cigarette smoke. It was the only minivan there but they offered me a few choices and I ended up with an SUV that seated the same number. In the end, happy with the rental.
Dec 11 2016
Cons: The checkout process took too long. The agent decided too upgrade the car but my chargers went up by $18 which I didn't authorize do he had to redo the contract.
Nov 17 2016
Cons: The office opens at 8:00am but the desk representative made me wait until 8;15 to finish her paperwork. She then was rude and abupt and would only answer my questions with a grunt. She tossed the car keys at me and never said thank you. The car was not cleaned but I was late at that point and could not wait to get another. Very bad customer service and will not return!
Oct 30 2016
Fast and easy
Pros: The ease of pickup.
Cons: They didn't have the class I requested I didn't like the Ford escape comfort level.
Oct 24 2016
Overall fine experience other than cigarette smell
Pros: Convenient location in the parking garage connected to the Columbus airport.
Cons: The inside had an intensely strong odor from someone smoking. I am not someone who smokes, so the smell was frustrating. Otherwise the vehicle was fine.
Oct 17 2016
Inspect your car
Pros: I liked the free upgrade from Ford Focus or similar to a VW passat.
Cons: I don't like having to stop at the check out gate and fill out damage reports on my rental car so I don't have to pay for damage that is already on the car when I first get in.
Oct 17 2016
Pros: the car was new
Cons: i need like half hour to drop the car, and they charge me some extra cost for nothing.
Oct 13 2016
We hoodwinked by Budget & Kayak
Cons: We made a reservation through Kayak for a rental car with Budget
Oct 12 2016
Pros: Friendly reminders to return the vehicle fully fueled saved us $8.50 a gallon.
Cons: The final cost was 10% more expensive due to additional fees not disclosed when booked.
Aug 30 2016
A little disappointing
Pros: What I liked is they had a car available and the line moved quickly. And the car was great on gas!
Cons: I spoke to an agent prior about getting a full size car as opposed to a midsize. As he spoke i was under the impression, that he communicated to me that i would have been taken care of with full size car with a 5 dollar upgrade per day. Well to my dismay, he didnt seem to be interested in what the other guy said to me. He said that guy doesnt know, he is corporate. Please forgive me as i am paraphrasing. So I ended with the discomfort of the mid sized sudan. In the end, the car i received was amazing on gas! So i had no real complaints. Just they gentleman seemed to have no emapthy that i spoke to in columbus about the guy i spoke to eariler on the phone. He tried to upgrade my trip from 90 dollars for the 3 days to 90 dollars a day. Thank you for reading.
Aug 24 2016
Pros: The original price of the Malibu rental.
Cons: Reserved a full size car. It was a Malibu. Sat in the car and the seat was too high so I could not see out the windshield. Normally, I use the electric seat to move the seat down so I can see. This car had no electric seat. It was manual and it only moved forward or backward. Additionally, there was no CD player in the car. As a result, they needed to give me a different vehicle - and SUV - and charged me extra for it. I won't rent from Budget again.
Aug 15 2016
Pros: It provided my transportation
Cons: I picked the car up after dark so didn't really notice the inside. When I got in the car the next morning it was embarrassing how disgustingly dirty the seats were stained and dirty!
Jul 28 2016
Price changed 3 times
Cons: Initial reservation price was not honored by Budget. At counter "other things" were added and when car was returned the price had increased again...
Jul 13 2016
Wrong location, increased price, terrible service.
Cons: Terrible customer service. Increased the fees. Wrong location.
Jun 22 2016
Pros: I thought the rental pick up/drop off was at the Airport. Staff at airport Budget was very rude. We took a cab to the correct location and could not be happier. Staff member was a delight, the car was ready, we checked in in minutes. Drop off was a breeze, just needed to Uber to the airport.
Jun 14 2016
Pros: It was really simple.
Cons: I wish I could have chosen another car.
Jun 12 2016
A series of errors from beginning to end
Pros: Decent car
Cons: Cancelled my reservation since I didn't pick up within 1hr. window. Reservation made using West Coast time which they claimed was East Coast. Had to re-enter whole reservation. Busy so took nearly an hour. On return tried to overcharge me $190 for gas claiming empty tank. I had filled up <2miles from drop off. Attendant didn't know how to issue receipt. Had to wait till they found supervisor in office to find out how much they overcharged. One word of advice -DON'T
Jun 7 2016
Pros: The gentleman behind the counter was nice given the circumstances.
Cons: After waiting in line for a long time, I went to the first car at rental time and there were no keys. Had to walk all the way back to the center and get keys for a different car. The windshield was dirty with dead bugs and the inside had crumbs in the car.
May 31 2016
Cons: SUV was dirty
May 29 2016
Cons: The Budget line was closed, so had to stand in the Avis line for 1/2 hour to get my car. I had reserved a economy car that was shown as a 4 door on the site. When I got to Budget, I had to spend an extra $5 /day to get a 4 door. There were scratches on the fender. I walked back in to the desk to report. They said report it on the way out. On the way out they said, oh yeah, they've already been reported. Why couldn't they have told me when I rented the care that there were scratches arlready reported?
Apr 26 2016
Cons: The prize that I book was not same at the accounter.
Apr 13 2016
nice small car
Pros: Rented a Toyota Yaris in Ohio. Drove well, even in snowy weather (in April!). Surprisingly roomy for such a small car. Great price.
Cons: Extremely long line to rent the car. Agent tried to upsell me, and told me things that were not true about this small car (no automatic windows, no cruise control).
Apr 11 2016
Very accommodating and friendly
Pros: Needed a last minute rental for a one-way trip and Budget was responsive and professional. A very positive expereience.
Apr 11 2016
Pros: Prius was nice.
Cons: Long line to pickup through Avis. Price they tried to charge initially was more than what was shown on my reservation. Gas tank listed as being full but it was not.
Apr 9 2016
Easy overnight rental
Pros: It was very easy to pick up and drop off the rental. I was moving a larger furniture item and needed a certain amount of space. The vehicle options in the car class that I originally reserved weren't what I was expecting but the rep gave me a discount on the next larger class in order to make the deal happen. Ended up renting a loaded Ford Edge for a pittance more than the Jeep Patriot or Compass that they had for my original reservation.
Cons: The rep, although quite helpful with the upgrade, wasnt overly enthused about working it would seem. She was quiet and didn't smile much. In her defense, perhaps the customer that was making a scene (about nothing that Budget) had done was quite distracting.
Apr 8 2016
great, bad it
Pros: easy, good car
Cons: The clerk had to re-enter all my basic info as if I never applied online (name, address, credit card number, etc.)
Mar 30 2016
Convenient location, friendly service
Pros: The car was fine -- clean and in good shape. The manager of this location is always friendly. And this location is within walking distance of Capital Square, so the convenience is hard to beat when you need to walk to pick up a car in downtown Columbus.
Mar 13 2016
Pros: I loved that my sales rep Loul was so nice, friendly and efficient. He service was excellent.
Jan 27 2016
Pros: The staff seemed great and were very friendly. They even offered to upgrade me at no cost.
Cons: Turns out it wasn't at no cost. When I returned the car, they charged me an extra $100 for a vehicle I didn't even want to begin with. I was told the car I wanted was buried in the back, so it would easier if I just took the nicer one. Also, they have an 800% mark up on fuel. I get that it's always more if you don't fill up yourself, but when fuel is $1.50/gal and you're charging $9.80... maybe a little excessive I'll never rent from Budget again
Jan 18 2016
Pros: I like how simple and easy it was to pick up and drop off the car.
Cons: I had an additional $120 charges I was unaware of and a simple road trip from a Thursday to a Sunday turned into something that I will probably ask for the final number first... Otherwise easy but not worth the $$
Jan 2 2016
Pros: Loved the Kia Rio! Mansfield return agent very helpful! Kudos to her!
Cons: Agent tried to talk me into bigger car, extras. Didn't tell me contract in brochure. Couldn't get out of garage not only held me up, but also the unfortunate cars behind me. The car only had 3/4 tank of gas, but I did return it full. Thought tacked on charges were a little high. Might want to inquire into those when making reservation.
Dec 20 2015
Pretty cheap and pretty fast
Pros: Got what I was expecting. Car return was quick and efficient at 5:30 am.
Cons: Rental agent accidentally charged me much higher price than in the reservation. He corrected his mistake when I pointed it out to him. Bringing a printout of the reservation was helpful.
Dec 5 2015
Great ride, horrible service.
Pros: The ride in the car as great! Gas mileage a plus.
Cons: We run into problems at pick up and check out each time we use budget. The line is always long because the rep. seems to not know what they are doing or having side bar conversations. On top of that when we check out we always want to use another form of payment. Well, this time we wanted to split the payment between 2 cards. It took 10-15 min just for the rep to figure it out, after asking another rep. Then he swiped both cards and turns out they weren't even charged, the original credit card was charged, plus 2 other very higher pending charges that have not dropped yet as of today, he assured it was going to process correctly. It would be nice if budget was a lot smoother like Enterprise.
Nov 6 2015
Cons: A car rear-ended me. I had to wait two hours for a tow truck to come from Budget. When the tow truck came it broke down and I then had to wait another two hours. Budget refused to send me a new car. Never renting with them again.
Nov 1 2015
Cons: Over 1 hrs to get car out of garage....
Oct 17 2015
Cons: Dirty vehicle