Reviews for Hertz in San Ramon
- All reviews 100%
Nov 17 2016
Pros: Brian was super friendly and helpful.
Sep 25 2016
Terrible (really, really TERRIBLE) customer servic
Pros: The car I eventually ended up with was excellent. Getting to it was the problem.
Cons: A car was ready and waiting for me on time. About an hour into my trip, and far from where I picked up the car), I noticed that the front driver's side turn signal was out. It took me 2-1/2 hours to swap out the car. None of the Hertz locations along my way had a full-size car on the lot, they are not set up to see the inventory at other locations, and none offered to help. One handed me a map of the area that had a list of other nearby locations and suggested that I call them, as if it was MY problem their car had a safety defect. I finally ended up at the San Jose airport, where I had to wait for over an hour because they also didn't have any full-size cars.
Sep 6 2016
Cons: Only complaint with car was it didn't have cruise control switch which is nice on a long drive.
Aug 1 2016
Pros: They didn't have the size car we reserved so they upgraded us at no additional charge.