Pros: The car I eventually ended up with was excellent. Getting to it was the problem.
Cons: A car was ready and waiting for me on time. About an hour into my trip, and far from where I picked up the car), I noticed that the front driver's side turn signal was out. It took me 2-1/2 hours to swap out the car. None of the Hertz locations along my way had a full-size car on the lot, they are not set up to see the inventory at other locations, and none offered to help. One handed me a map of the area that had a list of other nearby locations and suggested that I call them, as if it was MY problem their car had a safety defect. I finally ended up at the San Jose airport, where I had to wait for over an hour because they also didn't have any full-size cars.
Nov 17 2016
Pros: Brian was super friendly and helpful.
Mar 24 2017
Quick and enjoyable experience
Pros: The staff was very friendly and I was in and out in less than ten minutes.
Cons: Car could have been a little bit cleaner. But that's a small sacrifice considering the fast service.