Pros: The car I eventually ended up with was excellent. Getting to it was the problem.
Cons: A car was ready and waiting for me on time. About an hour into my trip, and far from where I picked up the car), I noticed that the front driver's side turn signal was out. It took me 2-1/2 hours to swap out the car. None of the Hertz locations along my way had a full-size car on the lot, they are not set up to see the inventory at other locations, and none offered to help. One handed me a map of the area that had a list of other nearby locations and suggested that I call them, as if it was MY problem their car had a safety defect. I finally ended up at the San Jose airport, where I had to wait for over an hour because they also didn't have any full-size cars.
Nov 17 2016
Pros: Brian was super friendly and helpful.
Mar 24 2017
Quick and enjoyable experience
Pros: The staff was very friendly and I was in and out in less than ten minutes.
Cons: Car could have been a little bit cleaner. But that's a small sacrifice considering the fast service.
Apr 15 2017
Pros: New car, clean, staff are friendly and great service.
Jul 2 2017
2nd time renting and this location and will continue.
Pros: Overall great experience. Taylor checked me in and showed me other availability SUVs since I asked but I just stuck with original reservation. Was provided a Nissan Rogue and waited about 20 minutes since they were cleaning the car (it was very clean so worth the wait). When I was leaving, noticed the gas was empty so I showed Taylor and she apologized and said to return it empty and she'd also give me a 10% discount.
On return, Jacarre helped me and and was friendly. She confirmed notes about empty gas and discount. She gave me total and when I checked receipt, discount was actually 15%. Awesome!
Cons: Only thing was empty gas but discount they compensated with discount.