2.0
They have altered the terms of the agreement. Now, only a physical credit card is accepted. They've also changed the price for the insurance, and blocked $3,000 from our account. Additionally, the person in charge seems to be avoiding us.Reviewed Aug 31 2026
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4.0
Car said 30 miles to empty and not even 15 miles of that and eight tenth of a mile from rental store ran out of gas. Repeated calls to store and through prompts to roadside, no one answered. Sat for an hour and half with no help. Had wife got to store and hand them her cell phone so could explain situation, zero apology only face another number for roadside assistance and they informed me $90 minimum to come out. Had wife buy gas can and two gallons of gas and finally got to store where again no apology for car error. Even when restarted it finally said had over 30 miles to empty? Will not use Hertz again. Offered zero assistance or empathy on my situation.Reviewed Aug 30 2026
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2.0
The counter associate told me as Check-in that not only did they not have any pickup trucks available, but that Hertz in central Texas does not offer same-day truck rentals. I spoke with a customer service agent at their 800 number, but she only wasted my time with non-solutions. I canceled my reservation, then rented directly with Enterprise.Reviewed Aug 30 2026
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10.0
it was awesomeReviewed Aug 27 2026
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2.0
Received a call as I was en route to pick up my vehicle that they had no cars available for rent.Reviewed Aug 27 2026
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10.0
Everything went very well.Reviewed Aug 25 2026
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8.0
A little disorganized at check inReviewed Aug 25 2026
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2.0
Office is closed, couldnt pick up my reserved car, system let me choose the saturday but branch was closed fo weekend, worst car rental experienceReviewed Aug 25 2026
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2.0
The car was dirty and smelled awful I would have returned it if I had time but we were on a deadline to move my daughter into college very disappointedReviewed Aug 24 2026
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2.0
I used the skipped the line feature when checking in and the car that I was given, had no lower anchors for car seats so the remedy was I had to wait in line at the desk which completely defeated the skip the line process, even though the car parked next to the original car did have low anchors. Unhappy toddlers mixed with a long line made this for a very poor experience when it could’ve just been “pick any of these in this section.”Reviewed Aug 24 2026
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10.0
Easy pickup.Reviewed Aug 23 2026
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2.0
Had to cancel because despite advice from Hertz before I booked, my additional driver could not pick up vehicle I made reservation for. Also Hertz couldn’t take my DL # off an old company account, even though my personal gold # was older & had my DL but date was expired. Great AI experience- would not direct me to liver person & cost $200+ for cancellation fee & 3rd party insurance scam that wouldn’t cancel.Reviewed Aug 23 2026
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