Reviews for Hertz in Seattle
- All reviews 100%
Jan 18 2017
Best deal in SeaTac
Pros: Fast, great free upgrade, we'll done.
Dec 30 2016
Did not honor my confirmed booking - no car, no ap
Cons: Had made a booking weeks in advance! It was confirmed. Day before the booking, I receive a voicemail from a blocked number - it's hertz local branch manager, notifying me that they do not have a car for me - basically telling me not to bother coming . Did not even leave me a number to call back on . I called the corporate hertz number multiple times seeking their help - Long story short , they were zero helpful and basically told me that it's up to the local branch manager . They even failed to connect me with the local managers phone number . In my last call , I was told that the local branch manager would call me first thing in the morning to sort it out - did not receive this call . This was the worst car rental experience of my life . I don't even know who to complain to... completely ruined my trip over the Christmas weekend .
Dec 25 2016
Pros: Car was an upgrade. Clean. Transaction was generally straightforward.
Cons: This Hertz location was locked and empty when I arrived. It seemed the employee had stepped out (perhaps for lunch). The # that was on the sign was clearly just the # for inside the location. The employee arrived about 20-30 minutes after I did (about 20 minutes past my scheduled rental start time, to be fair). Other than that, the service was friendly and helpful.
Dec 12 2016
No car available, even though I had a reservation.
Cons: Spent over an hour on public transportation to get to the rental location where I reserved a car, and when I arrived there were no cars available because the "system doesn't register how many cars are available, therefore you are not guaranteed a rental even though you have a reservation". Basically Hertz lets you reserve a car online without actually confirming they have a car available for you at the location, or at all! Very disappointed in Hertz and their lack of adequate software which results in lack of customer consideration.