Rent a Lexus in New Haven

Did not have the size car I requested. “Free” upgrade meant driving something I was uncomfortable with. First car they assigned me had a tire pressure light on and had to be returned. No one to receive car in parking lot on return so drop off keys and hope for an electronic receipt which doesn’t come. When pressed to get a receipt find a $106 gas charge when the tank was returned full and told I had to email Avis for a refund. LAST time ever with Avis for me!

10.0 Wonderful

Dru, May 2024

Intermediate

Very easy drop off and pick up

4.0 Mediocre

Anonymous, Jan 2024

Economy

The car I reserved wasn’t available (small car) was given a massive SUV instead. Car was dirty on the outside and had a large scratch on the outside. My pickup time was for 12 pm and I arrived at 4 pm, and was told that they do not hold cars or guarantee the car reserved if you come after your pickup time (I could only select 12 pm on the site when booking).

4.0 Mediocre

Roger, Dec 2023

Economy

Car tires needed air. I had to pump them up. Avoidance warning lights were always on in outside mirrors.

2.0 Poor

Anonymous, Oct 2023

Compact

I reserved a rental last week appear to pick it up and it isn't present and avis had "no" cars I was able to rent

Hertz

7.9

Good

Read 10 reviews

Best rated

Cleanliness

7.9

Comfort

7.9

Pick-up/Drop-off

8.1

Value for money

7.2

One location in New Haven

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Locations in New Haven

1 George Street

+1 203 777 6861

Monday	08:00 - 23:00
Tuesday	08:00 - 23:00
Wednesday	08:00 - 23:00
Thursday	08:00 - 23:00
Friday	08:00 - 23:00
Saturday	09:00 - 13:00
Sunday	10:00 - 14:00

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Reviews

10.0 Wonderful

Anonymous, Apr 2025

Compact

Very professional and friendly staff.the rate are great especially at the last moment. The staff also went out of their to drop me off at my location. Thank you very much! Your service is excellent 👌 many blessings 🙌 your way! Sincerely, NBorrero

10.0 Wonderful

Anonymous, Mar 2024

Supplier choice

It was a quick in and out for both pick up and drop off. Totally recommend them.

2.0 Poor

Anonymous, Dec 2023

Standard SUV

Not good highly unlikely I’ll rent again

2.0 Poor

Anonymous, Dec 2023

Intermediate SUV

Not good I was charged for the cars called and cancelled them and they were not refunded

8.0 Very good

Felicia, May 2021

Pros:

Customer service was pleasant

2.0 Poor

Bill, Jun 2020

Pros:

Nothing Car was dirty took me 45 min to clean it during COVID esp unacceptable previous contract was in glove compartment that says alot drop off was closed for 3 mos had to go to airport as a last resort

Cons:

Everything car should be clean. We are in the middle of a pandemic. they gave us a drop off that has been closed fo 3 mos again unacceptable. nobody answers your phones this was a horrible experience

Dollar

6.4

Okay

One location in New Haven

Show locations

Locations in New Haven

1 George Street

+1 203 777 6861