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the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
I liked the attention of the staff the most beside the excellent room. No complaints
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
Location and convenience No Bath robes and slippers in the rooms.
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
good staff. Very bad management.
size of the room, location. breakfast a bit poor
The breakfasts were great! Plus the view of the river was nice Eating in the bar because restaurant was not available
we were very satısfıed.
I had a wonderful stay. If I have to go back or recommend a hotel in Prague, I would recommend this hotel. It was very quiet, clean and luxury. The breakfast buffet was very convenient. great and outstanding hotel! There was nothing that I did not like of this hotel.
This hotel is facing the Vitava River and one block from main shopping and close to old town square. The rooms were spacious and the staff were excellent. Free Wi-fi in rooms and lovely buffet breakfast.
The facilites, the staff, the location, and every aspect of the President Hotel was beyond expectations. A great experience!
Location Unless you are a part of a Japanese or other Tour group, you don't count. Poor breakfast buffet. Bathroom extremely small.
Location was wonderful. View from the room great. Reception people and restaurant staff of the highest level. Doormen pushed a livery service instead of calling standard taxis. The livery service was at a higher cost.
We had an absolutely fantastic view from our river view room - the castle was much closer than it appeared in the website photos. All the staff were friendly and helpful. The restaurant was open for four hours at breakfast, giving us plenty of flexibility, and the range and quality of food was excellent. The shower over the bath was OK, but a walk-in cubicle would have been better. Staff appeared at the room every evening with chocolates and a weather forecast - a nice touch but I would have preferred it if they didn't let themselves in while I was in the bathroom. I'm sure they would have respected the do not disturb sign but I never think to use it in the evening.
The hotel room was excellent - I don't know if we had an upgraded room but the view of the castle at night was wonderful. The staff need to know that a smile works wonders.
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
location and Hotel were great!
surroundings and friendliness of staff.
Staff and Cleanliness No coffee and Tea facilities in the room
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
opera, recitals and general sight seeing
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
Hotel is in a great location and had a nice welcome from all the staff
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
Excellent location ,very nice staff , comfortable rooms , good value for money
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
what great and in a great location.
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
Clean, great location, nice facilities, nice staff, quiet
mostly location some of the service
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
Location excepcional and facility to access importants points of the city Concierge should be better and the parking area in front of the hotel shoud be more organized.
Is a very good hotel, luxury, clean and nice location with nice breaktfast
The hotel is in the best location, i could walk to most of the attraction and resterants in five minutes. Yes the price of friut plate was very expensive.
spacey room, very well located, efficient hotel internet service is costly and not user friendly
Close to the city centre & shopping
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
The location of the hotel is great. No wireless internet in rooms
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
small and central
Just a magnificent experience. Like sleeping in a museum surrounded by artwork and history. Fine, courteous staff and superp service. Nothing
The location, the quality of room, the pleasant service.
We loved our junior suite bedroom/sitting room. The position of the hotel on the Square. The convenience to shops and historical sites. The wonderful view from the roof garden. Good food. Polite staff.
The staff were very attentive and the service was first class. The fact that when we arrived they did not have a reservation for us. I think they sold the rooms becasue we did not arrive until 10pm.
The place was perfect and the breakfast was excelant.
staff were friendly and great location. the room was spacious then i expected. also breakfast was good and great view from my room. it has an elevator but you still walk to your room half floor. you should ask somebody to carry your luggage if its too heavy.
The Hotel is is the perfect location, right on the Old Town Square. The Hotel itself is filled with wonderful old world charm and the staff are excellent. The outdoor restaurant on the square and the rooftop restaurant are both excellent and the food was great. A real home away from home. The hotel was having issues when we were there with a new discotheque which moved in behind the hotel playing load music till 5 am, the staff was wonderful about it but it is an issue the hotel will need to resolve as it was impossible to sleep one evening with all the noise.
The ambiance and attention to detail is amazing, great tavern and restaurant, breakfast is excellent. Service and staff was excellent also. Room has old world charm, fine furnishing, luxury feel. Rooftop terrace a big bonus, great view. Showers have no curtain. Water on floor after showered. Kind of annoying. That's it, everything else first class.
Staff were always pleasant and helpful
The hospitality and the helpfullness of the staff whilst we where experiencing problems with lost luggage. They could not of done more to help us and made our stay so enjoyable.
Jaccuzi in the bathroom was good to have relaxed time after day. Room was clean and tidy althogh decor was a bit too old fashioned. Location is good for castle/old town visit. I had a big drama with a taxi driver who the hotel reception arraned. Even though I clearly requested for a taxi which I would be able to pay with my corporate credit card but they sent a taxi accpeting only cash. After a big argument (with english translator) the taxi driver came back to hotel and asked hotel to pay her alomost double (for round trip which i didnt even use!), and the hotel charged me this all extra cost even though it was not my fault at all without any explanation. Only after I pointed it out they deducted the extra cost. I was really upset and It was not pleasant experience I'd expect from 5star hotel. Breakfast was simple and boring (Nothing like 5 star hotel).
Lovely friendly intimate atmosphere, very nice restaurant,
I liked the interior decor of the hotel and its coziness; also, the breakfast buffet and the restaurant menu fare. I thought the bed mattress was a little soft for my liking.
everything, the staff, the food and the room opening windows, especially so big, was awkward
Staff was very friendly. Room was beautiful. Nothing, great hotel.
Great hotel in a excellent location between Prague Castle and Old Town...With a parking garage! Highly recommend. Drive to "text" directions on web hard to follow, probably tricky for any hotel in old Prague; was difficult to locate without a map or GPS. Print out "map" if possible if you're driving to hotel.
The staff were very polite and willing to ensure a nice stay for us. The junior suite with the jacuzzi tub was an excellent way to end a long day of amazing siteseeing. It is located on a very steep incline.
Very good location,atmosphere and service. Noise from the road in some rooms when window is open.
Excellent breakfast, lovely artwork throughout the hotel, very good location, quiet surroundings. One older porter quite surly but that was our only disappointment. See above
The spa overpriced
We've spent 12 days in Europe, starting in Prague and ending in Vienna. The Ventana was the best hotel we stayed at, even better than a Relais & Chateau hotel we stayed in. And it was reasonably priced for this quality. Highly recommended.
Location, room/view and comfort
Good location Large rooms, friendly and helpful staff could have have larger breakfast selection, eg omlettes/sausages/eggs
Superb location right in the center. We were so lucky to be upgraded to a two floor spacious room that was really great. Breakfast with champagne and good variety. Friendly staff.
The service was very god, and i was very quiet in the evening. It was in the absolut towncenter. The breakfast was very good.
The hotel is in a perfect location for sightseeing, eating and shopping. banks nearby, good range of restaurants nearby. Staff helpful and friendly. Bar and Library tasteful, comfortable and relaxing. Buffet breakfast outstanding, food constantly replenished, coffee appears like magic, dirty crockery likewise. Rooms spacious and very well appointed. Rooms would benefit from provision of hair dryer and trouser press.
The location is very good. Rate locale as a 9 out of 10. Overall, this property is a 3 star at best, but with a great location. No access to coffee in the morning until after 7:00 am. $15 surcharge for room service which was very limited. Breakfast only.
sillence and later chek out
Comfortable,good location and Luxury hotel!
Absolutely top class location next to the Old Town Square and all the attractions. Really spacious modern style suite with mezzanine floor and a big arched window looking onto the square, room 45. Staff were very courteous and helpful. Will definitely recommend the hotel to family and friends. Buffet style breakfast was very good, but could be improved with a better selection of cooked breakfast
POlite staff. Tasteful decor. Good breakfast.
Phenomenal young pleasant attentive staff, superb location,
the worst hotel i have ever been
The best hotel I have stayed at for service, friendliness of staff and warmth of welcome. Despite excellent reviews, it actually exceeded exceptations. My wife and I were upgraded to Junior Suite on arrival and presented with a bottle of champagne in our room when we revealed she was celebrating a 'special' birthday. Nothing seemed too much trouble for staff at hotel and I would recommend it unreservedly for a short break in Prague. Wonderful and memorable stay in top-class surroundings. Will not hesitate to return to the Pachtuv Palace at some stage.
N/A We had a confirmation for booking two rooms, after traveling for 9 hours with children we got to the hotel and they told us that they do not have any reservations for us and the hotel is fully booked. Customer service was horrible, we were on the phone paying international roaming and being on hold to find out that they had found us a 2 star hotel with single bed's 30 minutes from Prague and told us everything comparable was sold out, we had to get a taxi and go to 6 different hotels before we were able to find a room and had to pay double the price.. I will never book through your service again. I will be leaving my feedback on every travel site I know.
The most amazing hotel we have stayed In Nothing
Lovely hotel, great location, friendly staff Breakfast a bit overpriced
nice hotel, good staff.
Hospitable staff, and excellent location The hotel could do with a better breakfast room and new mattresses.
Friendlyness of staff excellent, nut was let down on a confirmed booking, only for i checked on time we would never known it was not booked, Girl at reception forgot
The staff are very helpful and well-trained, providing excellent service. The room is very nice for its value, and the location is just perfect for everyone who goes to Prague for a leisure visit.
Location was perfect perfect!!! Great little restaurant for breakfast & mid day snacks!
The hotel was beautiful and in an excellent location. Minor quibble... and i know its part of the design theme... but the lighting could have had brighter options in the rooms.
An excellent hotel in prime location. Fantastic room and service. Evrey thing you can dream of in an hotel in the hurt of a big city. Do not miss it !!
Rooms were of a good size. Bathrooms very nice and location of hotel is well suited to seeing Prague. Loud air-conditioning system. The complimentary welcome drink was not delivered to the room and alternatively, the service in the Buddha-Bar was poor.
Visited art galleries and museums, walked the streets of Prague, visited cafes, shopped, and ate great food.
The hotel was beautiful. Amazing rooms and fantastic decoration. The staff was proffessional and excellent. Very Kind. nope. It was the best hotel I have ever stayed at.
A functional, gorgeous and moderately affordable hotel. Loved it. Be sure to secure a good online rate, as the rack rates were double what I found on booking.com I was lucky, but I saw other guests complain about their room having no shower (only a bath). Hotel gave them free breakfast.
The hotel was very beautiful and perfectly located in the best part of the old city. Wonderful staff with attentive service. Highly recommended
lights, colors, atmosphere - it's like stepping into a different world
Beautiful hotel, very well appointed and stunningly different. Location is great, right on the edge of the Old Town for convenience.
Nice hotel, the manager Vitek Klima, is a very nice man, if you need help talk to him. the locaton of the hotel is very good you can walk to all the attractions.
1) Restaurant: Food was OK, but the service was very poor, for breakfast (lack of cups, spoons, coffee, napkins...), as well as for lunch (very very slow) - 2) No possibility to adjust heating in the room
The rooms in 6th floor are marvelous and have unique view to the castle or the bridge. The staff was unexpectantly polite . The restaurant was high quality. The central heating in the rooms. Too much hot in the evenings .The pressure of the water in the bathroom. The breakfast should be better for 5 star hotel
Very comfortable, very good breakfast, 5 min walk to Karlov Bridge. Wonderful view from the 5 floor! Parking 30 Euro!!! And not so comfortable.
Central locatinvey close to CharlesBridge& Cle Lack of fitness facilities
Convenience of location. Quiet area around hotel for a good night sleep yet not far from busy bars. Breakfast service could be alot better.
nicely decorated rooms,very big shower,lcd tv
Very quit location in the middle of old town Prague. Comfortable rooms with marble bathroom, the size is quiet ok if you are travelling by yourself for business as I did. Breakfast & breakfast room, this is not what you expect at a five star rated hotel.
We stayed in a suite 603 on the top floor. We had a balcony with the views of the castle and Senate & the gardens. If u can, ask for a room at least on the 4th floor as there is a big concrete wall in front of the hotel. the hotel is 5 mins walk from Karlov most & the castle. The girls at the the reception were very nice and helpful. We didn't have any breakfast in the hotel so can't really say if is it's good or bad. There is no tea/coffee making facilities in the room, every time you want a cup you've to call the reception and they bring it to the room. It is free of charge but still a bit inconvenient.