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size of the room, location. breakfast a bit poor
We had an absolutely fantastic view from our river view room - the castle was much closer than it appeared in the website photos. All the staff were friendly and helpful. The restaurant was open for four hours at breakfast, giving us plenty of flexibility, and the range and quality of food was excellent. The shower over the bath was OK, but a walk-in cubicle would have been better. Staff appeared at the room every evening with chocolates and a weather forecast - a nice touch but I would have preferred it if they didn't let themselves in while I was in the bathroom. I'm sure they would have respected the do not disturb sign but I never think to use it in the evening.
I had a wonderful stay. If I have to go back or recommend a hotel in Prague, I would recommend this hotel. It was very quiet, clean and luxury. The breakfast buffet was very convenient. great and outstanding hotel! There was nothing that I did not like of this hotel.
we were very satısfıed.
Location Unless you are a part of a Japanese or other Tour group, you don't count. Poor breakfast buffet. Bathroom extremely small.
I stayed at the hotel in March 2016, and was sufficiently pleased by the experience that I decided to return during my visit to Prague in March 2017. I was similarly pleased with the hotel during my recent visit.
This hotel is facing the Vitava River and one block from main shopping and close to old town square. The rooms were spacious and the staff were excellent. Free Wi-fi in rooms and lovely buffet breakfast.
The breakfasts were great! Plus the view of the river was nice Eating in the bar because restaurant was not available
good staff. Very bad management.
The hotel room was excellent - I don't know if we had an upgraded room but the view of the castle at night was wonderful. The staff need to know that a smile works wonders.
The facilites, the staff, the location, and every aspect of the President Hotel was beyond expectations. A great experience!
Close to the city centre & shopping
Location excepcional and facility to access importants points of the city Concierge should be better and the parking area in front of the hotel shoud be more organized.
spacey room, very well located, efficient hotel internet service is costly and not user friendly
The hotel is in the best location, i could walk to most of the attraction and resterants in five minutes. Yes the price of friut plate was very expensive.
Is a very good hotel, luxury, clean and nice location with nice breaktfast
Staff was very friendly and professional. Location can't be beat. Room was spacious. Breakfast in hotel restaurant was very good - many options. Rooms smelled old and musty. They were spacious but appeared worn down.
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
The location of the hotel is great. No wireless internet in rooms
small and central
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
The staff were very attentive and the service was first class. The fact that when we arrived they did not have a reservation for us. I think they sold the rooms becasue we did not arrive until 10pm.
staff were friendly and great location. the room was spacious then i expected. also breakfast was good and great view from my room. it has an elevator but you still walk to your room half floor. you should ask somebody to carry your luggage if its too heavy.
We loved our junior suite bedroom/sitting room. The position of the hotel on the Square. The convenience to shops and historical sites. The wonderful view from the roof garden. Good food. Polite staff.
The location, the quality of room, the pleasant service.
The Hotel is is the perfect location, right on the Old Town Square. The Hotel itself is filled with wonderful old world charm and the staff are excellent. The outdoor restaurant on the square and the rooftop restaurant are both excellent and the food was great. A real home away from home. The hotel was having issues when we were there with a new discotheque which moved in behind the hotel playing load music till 5 am, the staff was wonderful about it but it is an issue the hotel will need to resolve as it was impossible to sleep one evening with all the noise.
The place was perfect and the breakfast was excelant.
The hospitality and the helpfullness of the staff whilst we where experiencing problems with lost luggage. They could not of done more to help us and made our stay so enjoyable.
Staff were always pleasant and helpful
Just a magnificent experience. Like sleeping in a museum surrounded by artwork and history. Fine, courteous staff and superp service. Nothing
The ambiance and attention to detail is amazing, great tavern and restaurant, breakfast is excellent. Service and staff was excellent also. Room has old world charm, fine furnishing, luxury feel. Rooftop terrace a big bonus, great view. Showers have no curtain. Water on floor after showered. Kind of annoying. That's it, everything else first class.
Excellent breakfast, lovely artwork throughout the hotel, very good location, quiet surroundings. One older porter quite surly but that was our only disappointment. See above
Very good location,atmosphere and service. Noise from the road in some rooms when window is open.
everything, the staff, the food and the room opening windows, especially so big, was awkward
The spa overpriced
I liked the interior decor of the hotel and its coziness; also, the breakfast buffet and the restaurant menu fare. I thought the bed mattress was a little soft for my liking.
Staff was very friendly. Room was beautiful. Nothing, great hotel.
Outstanding continental breakfast and proximity to the Prague Castle. Easy walk to Old Town and Charles bridge as well. Perfect location to stage a visit to Prague! Secure underground parking option for $16/night or free street parking in front of hotel. The room came with a free drink at the bar, too!
very comfortable Dad nice jacuzzi tub spacious room spacious bathroom great location no complaints I would go there again and recommended to my friends
Jaccuzi in the bathroom was good to have relaxed time after day. Room was clean and tidy althogh decor was a bit too old fashioned. Location is good for castle/old town visit. I had a big drama with a taxi driver who the hotel reception arraned. Even though I clearly requested for a taxi which I would be able to pay with my corporate credit card but they sent a taxi accpeting only cash. After a big argument (with english translator) the taxi driver came back to hotel and asked hotel to pay her alomost double (for round trip which i didnt even use!), and the hotel charged me this all extra cost even though it was not my fault at all without any explanation. Only after I pointed it out they deducted the extra cost. I was really upset and It was not pleasant experience I'd expect from 5star hotel. Breakfast was simple and boring (Nothing like 5 star hotel).
Lovely friendly intimate atmosphere, very nice restaurant,
Great hotel in a excellent location between Prague Castle and Old Town...With a parking garage! Highly recommend. Drive to "text" directions on web hard to follow, probably tricky for any hotel in old Prague; was difficult to locate without a map or GPS. Print out "map" if possible if you're driving to hotel.
The staff were very polite and willing to ensure a nice stay for us. The junior suite with the jacuzzi tub was an excellent way to end a long day of amazing siteseeing. It is located on a very steep incline.
Hotel staff was excellent and very accommodating to our requests. The hotel is clean, modern, quiet, and has an above average restaurant. However, like the other reviews mentioned, you see few people in the hotel or restaurant. We were the only couple in the entire restaurant. I would recommend this hotel to others, especially if you are looking for a modern room in this old, historic city.
Everything was perfect, the room, service and staff. I wouldn't fault anything at all, and wouuld definitely return.
Cleaness, being new and style None, maybe does not having a swimming pool
Marvellous interior decoration, spacious, quite room, central locatio;n.
the style of the building outside. location in Lesser town, very convenient go up Prague Castle. the furry blankets/rugs. these collect dust. I suggest you do colored cloths instead for accent & not fur. people have allergies. Breakfast can be improved on.
The wifi connection was really slow in room 15. I was surprised I had to pay for newspapers or print a document
Location, internet access Staff could have been more friendly
Excellent location, conveniently located but a quiet neighbourhood. The staff at the reception could be a bit cold some time.
Prime location, quite block, friendly and professional stuff. Rooms are not big but very clean and nice decorated. Would be nice if rooms have coffee machines instead of instant coffee only. Iron and iron board would be a good addition as well.
Room had impeccable cleaniness and everything was in a very nice contemporary design. Bed was excellent and so was air conditioning. Hotel location was good and my attic room was very quiet. Breakfast buffet was ok by Scandinavian standards, excellent by any other standards. However, there were no fresh vegetables available, only sautéed. Small minus for the lack of trouser press, but staff gave a steam iron instead.
Great location. Super quiet and very close to the charles bridge Very friendly staff. Very nice rooms. Good breakfast My wife and I had a great stay over the week end.
Absolutely top class location next to the Old Town Square and all the attractions. Really spacious modern style suite with mezzanine floor and a big arched window looking onto the square, room 45. Staff were very courteous and helpful. Will definitely recommend the hotel to family and friends. Buffet style breakfast was very good, but could be improved with a better selection of cooked breakfast
We've spent 12 days in Europe, starting in Prague and ending in Vienna. The Ventana was the best hotel we stayed at, even better than a Relais & Chateau hotel we stayed in. And it was reasonably priced for this quality. Highly recommended.
Good location Large rooms, friendly and helpful staff could have have larger breakfast selection, eg omlettes/sausages/eggs
The hotel is in a perfect location for sightseeing, eating and shopping. banks nearby, good range of restaurants nearby. Staff helpful and friendly. Bar and Library tasteful, comfortable and relaxing. Buffet breakfast outstanding, food constantly replenished, coffee appears like magic, dirty crockery likewise. Rooms spacious and very well appointed. Rooms would benefit from provision of hair dryer and trouser press.
The service was very god, and i was very quiet in the evening. It was in the absolut towncenter. The breakfast was very good.
The location is very good. Rate locale as a 9 out of 10. Overall, this property is a 3 star at best, but with a great location. No access to coffee in the morning until after 7:00 am. $15 surcharge for room service which was very limited. Breakfast only.
Location, room/view and comfort
sillence and later chek out
Comfortable,good location and Luxury hotel!
Superb location right in the center. We were so lucky to be upgraded to a two floor spacious room that was really great. Breakfast with champagne and good variety. Friendly staff.
POlite staff. Tasteful decor. Good breakfast.
An excellent hotel in prime location. Fantastic room and service. Evrey thing you can dream of in an hotel in the hurt of a big city. Do not miss it !!
Rooms were of a good size. Bathrooms very nice and location of hotel is well suited to seeing Prague. Loud air-conditioning system. The complimentary welcome drink was not delivered to the room and alternatively, the service in the Buddha-Bar was poor.
Beautiful hotel, very well appointed and stunningly different. Location is great, right on the edge of the Old Town for convenience.
The hotel was beautiful and in an excellent location. Minor quibble... and i know its part of the design theme... but the lighting could have had brighter options in the rooms.
Visited art galleries and museums, walked the streets of Prague, visited cafes, shopped, and ate great food.
The hotel was very beautiful and perfectly located in the best part of the old city. Wonderful staff with attentive service. Highly recommended
The hotel was beautiful. Amazing rooms and fantastic decoration. The staff was proffessional and excellent. Very Kind. nope. It was the best hotel I have ever stayed at.
A functional, gorgeous and moderately affordable hotel. Loved it. Be sure to secure a good online rate, as the rack rates were double what I found on booking.com I was lucky, but I saw other guests complain about their room having no shower (only a bath). Hotel gave them free breakfast.
lights, colors, atmosphere - it's like stepping into a different world
The most amazing hotel we have stayed In Nothing
Phenomenal young pleasant attentive staff, superb location,
N/A We had a confirmation for booking two rooms, after traveling for 9 hours with children we got to the hotel and they told us that they do not have any reservations for us and the hotel is fully booked. Customer service was horrible, we were on the phone paying international roaming and being on hold to find out that they had found us a 2 star hotel with single bed's 30 minutes from Prague and told us everything comparable was sold out, we had to get a taxi and go to 6 different hotels before we were able to find a room and had to pay double the price.. I will never book through your service again. I will be leaving my feedback on every travel site I know.
Lovely hotel, great location, friendly staff Breakfast a bit overpriced
Location was perfect perfect!!! Great little restaurant for breakfast & mid day snacks!
The staff are very helpful and well-trained, providing excellent service. The room is very nice for its value, and the location is just perfect for everyone who goes to Prague for a leisure visit.
nice hotel, good staff.
The best hotel I have stayed at for service, friendliness of staff and warmth of welcome. Despite excellent reviews, it actually exceeded exceptations. My wife and I were upgraded to Junior Suite on arrival and presented with a bottle of champagne in our room when we revealed she was celebrating a 'special' birthday. Nothing seemed too much trouble for staff at hotel and I would recommend it unreservedly for a short break in Prague. Wonderful and memorable stay in top-class surroundings. Will not hesitate to return to the Pachtuv Palace at some stage.
Hospitable staff, and excellent location The hotel could do with a better breakfast room and new mattresses.
the worst hotel i have ever been
Friendlyness of staff excellent, nut was let down on a confirmed booking, only for i checked on time we would never known it was not booked, Girl at reception forgot
Convenience of location. Quiet area around hotel for a good night sleep yet not far from busy bars. Breakfast service could be alot better.
Central locatinvey close to CharlesBridge& Cle Lack of fitness facilities
Very quit location in the middle of old town Prague. Comfortable rooms with marble bathroom, the size is quiet ok if you are travelling by yourself for business as I did. Breakfast & breakfast room, this is not what you expect at a five star rated hotel.
The rooms in 6th floor are marvelous and have unique view to the castle or the bridge. The staff was unexpectantly polite . The restaurant was high quality. The central heating in the rooms. Too much hot in the evenings .The pressure of the water in the bathroom. The breakfast should be better for 5 star hotel
We stayed in a suite 603 on the top floor. We had a balcony with the views of the castle and Senate & the gardens. If u can, ask for a room at least on the 4th floor as there is a big concrete wall in front of the hotel. the hotel is 5 mins walk from Karlov most & the castle. The girls at the the reception were very nice and helpful. We didn't have any breakfast in the hotel so can't really say if is it's good or bad. There is no tea/coffee making facilities in the room, every time you want a cup you've to call the reception and they bring it to the room. It is free of charge but still a bit inconvenient.
Nice hotel, the manager Vitek Klima, is a very nice man, if you need help talk to him. the locaton of the hotel is very good you can walk to all the attractions.
1) Restaurant: Food was OK, but the service was very poor, for breakfast (lack of cups, spoons, coffee, napkins...), as well as for lunch (very very slow) - 2) No possibility to adjust heating in the room
nicely decorated rooms,very big shower,lcd tv
Very comfortable, very good breakfast, 5 min walk to Karlov Bridge. Wonderful view from the 5 floor! Parking 30 Euro!!! And not so comfortable.
Gym room is missing
Location was amazing and a very romantic city Street noise could occasionally be heard but this is due to central location, it's ok if you are a heavy sleeper.
Location is amazing! Service was good but not really 5 star.
The location was excellent. The staff were very pleasant. We could hear some noise from people in the Square during the night but this wouldn't prevent us staying here again.
Location, size of rooms, fabulous bathroom No lounge or sitting area
The location was great and staff very helpful especially in booking restaurants etc. Great view Of old town square Because of the fab location the down side is that you could hear lots of noise from the square, so if you need quiet you would have to forgo the view!
comfort rooms staff unfriendly, people still smoking in halls ! eugh !
change towels every 3rd and sheets every 6th day !!!!!!
We liked the location of the hotel, the view over the roofs of Prague and the rooms in the suit. Breakfast was ok with choice of bread and cereals. Staff were nice and helpfull. It was being re-built at the time which meant dust, noise and no elevators. But we knew that beforehand and it was not very disturbing anyway. The kitchen was invaded by ants and the few cooking utensils that were there were visibly unclean although put in the cupboards. This meant we did not use the kitchen at all. The floors were not very clean either. Of course some fresh vegetables and/or fruits would have improved breakfast.
The hotel's position, in the heart of the old town was very convenient for all the attractions of Prague. The staff were very considerate and kind. The breakfast was good but lacked variety. Saving grace of the hotel was the restaurant. The food was excellent and the staff very freindly. The room 118 was constantly dusty and noisy due to the building work along the corridoor. The shower door was broken off it's rail which could pose a hazard to a child. No ani-slip mats were provided, making exiting the shower on to the tiled floor dangerous. The toilet door handle was missing leaving a sharp stump of steel protruding, again potentially dangerous for a child.
We had a 4 bedroom room which is actually a whole flat with full kitchen, and big glassed terace with a dining table, we dough only slept in rooms. Hotel is 5 minutes of walk from astronomical clock (city center). Also there is parking garage in hotels basement accessible with elevator. WiFi was only available in the lobby but not in rooms!
Staff was friendly and heped us booked some shows; excellent location - within walking distance to tourist sites They are constructing the shaft for the elevators so you are awakened by noise at 830am and construction dust as you go down the staircase. I also do not like the additional charges when we checked out.
location was very good. The lift was being replaced and therefore we had to walk to our room on the 2nd floor which was difficult for my partner as he is Asmatic. The dust from the works was also a problem as the stair rail was so dirty as were the stairs. At time we had to step over wires going down the stairs..A disappointing stay as the main reason we chose this was because it listed that it had an elevator!
The location was good, the room was warm and clean. The room was far from what they show on internet. They had left an extra bed with a bear mattress in there what made it look even more loveless. There was a small kitchen but except fo two coffee cups and water glasses no kitchenware, not even a teaspoon. We had to ask for a water boiler. The staff in breakfast room was unfriendly, they took no notice of a guest entering and saying "good morning". The waiter in the restaurant was on the contrary over-motivated. All in all there seems to be a lack on professionality, a deficiency they could remove by working on it. No room service though this was annoucend in internet.
Very good if you need a budget stay. Near to Charles bridge, old town square. Reception staffs could be more friendly with Asian tourists.