Hotels near Providence Place Mall

Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park.

Price to leave car overnight felt high. The vanity was crowded for two guests.

Great staff, big rooms, clean

A bit expensive to park car ($26 a night)

We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well.

Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.

Beds were extremely comfortable

Breakfast in room was too expensive

Attitudes of staff

Location

Empty vending machines Dirty Loose fixtures in bathroom

The air conditioning did not work. Room was warm and stuffy even at the coldest setting.

Staff, location and facilities are excellent.

The hotel delivered as expected. Rooms were up to date.

The shower was a bit tricky to use. Cost of parking $26 was a bit high

On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.

We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.

Everything was ideal.

We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.

The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.

comfortable beds great view of capital

overpriced!

The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before?

Bathroom was a bit dark, but not a deal breaker.

Very expensive for a very basic hotel.

The location was perfect for the seminar we were taking

the price was very high for what we received.

Nice room excellent bedding close to elevator.

Received statement from hotel showing a 0 balance. When I reviewed my credit card statement, a $50 charge from the Marriott showed up. Why???

Location is easy to get to and still close to downtown area. Entire staff were very cordial and accomdating. Nicely appointed rooms and well kept common areas. Pool is fantastic.

Even though staff kept drying tile by inside pool it's extremely difficult to walk. Suggest different tile.

Wonderful staff, shuttle was very helpful!

construction was annoying

great location, overlooking the bay

The hotel was under renovation and this was not disclosed anywhere. the work is very nice and i am sure that it will be wonderful after it is complete, but it would have been nice to know prior to arrival. the carpet is new but the design is one that makes you think it is worn and old. they should rethink the design.

Nothing.

The drug deals going on in the parking lot, the open and promotion of prostitution on and inside the property, the lack of customer service by the hotel when asking to cancel the room and for a refund. Disgusting place... I should've called the police. But who wouldn't listened? It's Providence...

Beds were comfortable once we removed sketchy blankets.

Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.

Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant.

Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.

Good location, easy to access.

Reeks of cigarette smoke. Floors not swept recently. Counter tops sticky. Bathroom not clean (bug in tub, hair on floor). Limited handicap parking.

Price was very reasonable for 2 people splitting the cost. It was clean and served the purpose for one overnight for a conference

Slow Wifi Pretty bare bones room Not the most comfortable bed

free breakfast easy acess of ramp staff very helpful restarant on premisws

All things that they offer me.

Staff was very willing to help and very friendly with both of my small children.

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