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The pool and the service.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Very good value for money. Staff were friendly. Location is convenient only if you don't mind walking everywhere.
The gym was decent considering how old the hotel was. I was able to find most things in the gym. I did a late check out no problem (2pm) Water pressure in the shower was good. Bed Bugs. Felt itchyness on my legs and head. Bed was flat and rock hard Cable was weak. Needed one good nights rest and I couldn't even get that.
The cleanliness. TV channels were not clear.
The hotel room I stayed in was good. The staff were helpful. But see my comments below. When I arrived I was given a room which was occupied by another guest who I found out had the same name as me. There needs to be a more rigorous checking of guests details - I supplied home address when I checked in but this wasn't use as a check. On Saturday morning I received a phone call re the return flight which was obviously for the other person. I don't expect these slips in a high quality hotel.
Location was very good.
We were very comfortable and able to get a really good nights sleep as the beds were extremely comfortable. Staff very attentive and efficient. Not a complaint but would like to have been issued extra tea and coffee supplies.
Bright room lighting no
it is very conveninly located and and all your hotel staff have been very kindly to the guest. nothing
Attentive and helpful staff, central location and comfortable room. No issues
This is a very nice hotel to stay at, great location and great staff. I can recommend this hotel
The location of the Hotel is very convenient , not too far from the central business district still very quiet The air conditioner had aan erratic temperature control.
location is good, easy access to the subway, many shopping mall in a walking distance the hotel is under renovation and has a lot of noise, they are breaking one side of the hotel, so impossible to sleep during the day.
Discreet and attentive staff. Quiet and relaxing. Lovely terrasses on the water suitable for informal business meetings as for a coffee break. Refined decoration, especially in the lobby and roof top bar. Very comfortable room, amazing attention to little details that make life easier... (loved the Nespresso machine in the room!) nothing wrong
I foud it avery pleasant place to stay if not atrifle expensive the Sunday brunch is the best i have ever had although rather expensive On my booking that did note act on my request,so it had to be done on arrival
luxury hotel and verey frindlly stuff. you feel that you don't want to get out from your room. comfortable hotel and verey luxury room and lobby. the roof bar and pool is incradable limited food options( only one resturant and i don't advice you to tray, expansive and limited choice of food), you have to wait for 10 to 15 min to catch a taxi, but the MRT (mitro station) is close to the hotel.
Great location, friendly staff, great rooms, food good, some great views from the pool bar - overall a good stay Still a new 5 star hotel so the staff are finding their way a bit in terms of guest relations ... it all works, but needs a little polish which I am sure will come in time
Rooms are very small and mind - glass wall bathroom located directly in the room. Also some rooms, like ours doesn't have any outside views at all :(
Warm, welcoming helpful staff. great design features, rooftop pool and pool bar are very cool Showers are very nice Room is a touch small, but high ceilings and good lighting make up for space. overall the space is just fine.
Extremely good location for bussines, and enough good for other activities Yes, delivered to management and backresponced already
all the amenities and facilities were great, down to the toiletries used. the staff were friendly as well and very service oriented the only smoking room floor was the 3rd, which did not offer any views
Good CBD location. MRT very close, easy to get to other locations. Soaps , coffee, milk etc not replaced by housekeeping staff. Reception did not have our booking listed.
An homely apartment away from home. Just completed 4 weeks of business in Asia and needed "home" facilities - washing machine, iron etc. Early weekend check-out times.
The staff there is very friendly and provide immediate assistant when needed. You need to take the passenger lift to level 21 and then walk one level up to the roof in order to enjoy the jacuzzi which is located at the roof top.
sport facilities, design of the room and facilitis not really
We Love the swimming pool.
The staffs are friendly and helpful. The room is spacious with cooking facility. Location is strategic and just a 15 minutes walk to reach the casino. The room facilities are generally acceptable. However, daily room clean up does not go through quality inspection as the toiletries has to be requested by the third day.
the room is quite big I think the hotel deserve a better quality for the price paid. The swimming pool is nice but it is too small and too cold. The hotel environment is not value for money.
The bathroom, the espresso machine The hotel didn't have my reservation and it took nearly 20 minutes for me to check in
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Location The hotel was more of a 3 stars or less. It need a lot of updating. Everything from the bed to bathroom was old and worn out.
Location is great... lots of shops & great nightlight... MRT very close to the Hotel... Breakfast was good + executive club on the 11th floor for happy hour was a bonus... Never had to wait for a cab... 2nd floor under construction... lots of noise during the week... pool area looked a little dated....
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
just ok. nothing special
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
near our business partner company
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
Convenient to walk to MRT or many tourist sites, really comfortable beds and extremely quiet, relaxing rooms. Despite the somewhat disappointing breakfast, we would recommend this hotel for cleanliness, quietness and pleasant staff. Could have used a convenient get-it-yourself ice machine. Breakfast was included, buffet style, and was only mediocre, but probably hard to manage with the number of people using it.
Everything was perfect. The room was set up with the extra bed and ready for us when we arrived in the wee hours of the morning. The view from the window was spectacular: the Singapore Flyer and the Marina Bay Sands Hotel with the boat on top. Breakfast included a buffet of Singaporean and international foods, which got our day of touring off to a great start. I was eager to show off the Peninsula Excelsior Hotel to our family we were visiting. The location was excellent and only a 5-minute walk to the MRT station, which took us all over Singapore. I would definitely stay in the hotel again and ask for Room 1113! In the display of brochures offered to tourists, I wish the brochure on the Marina Bay Gardens was in English. I checked with the front desk and concierge of both the Peninsula and the Excelsior towers.
Good sized rooms, comfortable bed and a full size proper bath.
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.
the location was very good, rooms and breakfast also excellent
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
The carpet was stained and dirty. Upholstery on chairs were dirty and had holes in them.
The staff were extremely accomdating and polite.
Excellent location, easy check-in/out Room was too small for my liking. Bathroom is connected to the room and there is no sofa or buffer area between bedroom and bathroom.
All great except no "do not disturb" sign at the door, so they called and ringed and woke me up numerous times. I know they were just trying to do their job, but we also need to rest...;-)
The fact that the TV screen was big and clear. TV channel options were lousy, no free movies on HBO. I was also promised a complimentary late check-out at 3pm but at 1pm, hotel reception already started calling me to ask me to check-out.
Extremely kind and helpful staff. The front desk guy escorted me all the way to my room: I felt a little self cautious as I would have much preferred a lady. I loved the room: very spacious, comfortable and luminous. The swimming pool is decent, although the water was cold. I love the location, close to the Singapore River, dotted with stylish Japanese and Italian restaurants. The clubbing area of Clarke Quay is only one kilometre away.
Internet speeds were excellent, pool/work out room was nice. Lobby was spacious and open. Restaurant was nice (but expensive). Bathroom is literally part of the room and only a curtain separates you from the room. The room size was SMALL (especially for a family). No fan in bathroom/shower makes smell and humidity uncomfortable.
Staff was outstanding and hotel accommodated early check in w no issue. Walking to Raffels or Clarke Quay MTR is less than a block away.
Location is great. I've stayed twice previously and had a much nicer room. This one overlooked the street, was quite noisy, and was just plain small. I will not stay in this room again, and if I don't get the same room as before, I just won't go back.
Nice staff, good central location. Incredibly noisy. Switched rooms and it didn't help. The surrounding area is a construction site abd the road noise is very high. Additionally the hallways are dry small and are on a sharp decline and people would be very noisy and running down the hall literally at crazy hours.
location, access to restaurants, bars, coffee shop and yoga was great! Staff did not have great neighborhood recommendations, and the internet never worked well in my room.
Beautiful hotel. Late checkout Room quite small
The bed was a bit hard, and the pillows were quite large.
The hotel is amazing, fabulous location, decor was so unusual, a real gem of a place. I could not fault anything.
Pleasant service. Nice building architecture. Room was dark. Basically staying in a basement room. Wallpaper peeling. Toilet seat wouldn't stay up. Asked for it be fixed but never was.
attitude of all staff was very friendly and helpful. cute but small rooms. good location. bathroom sink not draining properly....hope they fix it.
Outstanding staff and customer service. Charged $8 just to call us a taxi.
a different taste of the room arrangement. Hotel has now stopped special breakfast arrangement which was one of the reasons I have used this hotel.
Nice surroundings, roof top bar and grill, prompt and attentive service none
I will stay there again it's very close to everything The staff is very friendly try to help you out anytime you can still call taxi for you very helpful
The hotel itself was absolutely divine, the design and comfort were second to none. The staff were extremely pleasant and helpful. Nothing, we loved our stay and will be staying at The Club next time we are in singapore.
Great place in a great location! The roof toè bar is fun and the views truely reflect Singapore's flair... Don't listen to all these negative comments, the place is great except the housekeeping and the internetspeed.
iPod dock in each room and generous showers. Room was not sufficiently soundproof - noise from rooftop bar on Saturday night.
This is a truly wonderful hotel. The design, ambience and location surpass expectation.
Comfortable, clean, appropriate and sufficient aircon, good location in Chinatown, room spacious and well-appointed. Staff efficient on reception. A little noise carried over from the roof-top bar, but not too much and it stopped at a sensible time.
I specifically request for non smoking room. but one of their staff namely ms.karishma allocate me smoking room. later I complained to them then they change the room.
Was clean and close to all!
we were upgraged to an executive club room when we actually booked a deluxe room. so we got more than we hoped for. the carpark needs a revamp.
The good service of the staff.
the hotel is near the mrt station, the place is great near china town and lots of mall surrounds the hotel.. and of course cheap food everywhere they did not clean our room on our 2nd day
The room as big and clean. The location was good and close to mrt stations. There is a lot of restaurants around and its close to some turisty places. The only thing I didnt like was the food. The food at the hotel was not so good, but the good thing is that there are tons of restaurants close to the hotel.
staff responsive for my complain and i can switch the room with better view. cleaning service very responsible. 1. i got a room with bad view: the wall in left and swimming pool and building in front of window. 2. less equipment toilet set: there is no moisturizer and comb. 3. empty mini bar
Best is that one gets around pretty easy cos of the mrt located nearby, shopping at ones' convenience and eateries aplenty! Checking into hotels worldwide is at 2pm. Our flight were delayed and when we finally arrived at Furama City Centre, it was almost 5pm! Imagine our disgust when we were told that one of our rooms (we booked two rooms!) were not cleaned (ready) yet!!! Furthermore, we were travelling as a family and our request for a connecting room were not entertained even though we did specifically stated in our online booking that we need connecting rooms!!! They only manage to get us connecting rooms on the second night very reluctantly!!! Then there was the water problem which needed to be solve! Bathing half way and there was just hot water and no cold water which we needed to call the technician!!! Imagine my kids embarrassment!!!!
The hotel is located close to Chinatown and a MRT station. The MTR allows you visit all of Singapore at your own leasure.
Bar prices were rediculous
Proximity with MRT & shopping centres Phone numbers for valet service was not available in the room.
OK, just OK room is a little bit old and needs re-model