Reviews for Sixt in Orlando
- All reviews 100%
Based on 76 reviews
Mar 24 2017
Cons: You recommened a suuuper inconvienient location (lake buena vista) as the top pic from MCO AIRPORT. I had to haul my wife and two young children around 20 milea from MCO by Uber to get a car out of a sheraton hotel lobby! Done with Kayak
Mar 19 2017
Pros: Staff was very friendly and helpful. At both Sixt locations, Kissimmee and Orlando Airport, the staff was respectful and sympathetic to a error made in booking. The rental return was quick and easy and the shuttle drivers were very professional.
Cons: Obtained the vehicle rental through a third party, commercial website that helps users obtain discount rates (K A Y A K). Unfortunately for me, the website provided me with the Sixt Car rental in Kissimmee near the Orlando town line, not accessible with the shuttle provided by Sixt Car rental at the Orlando International Airport. This error cost me an additional $90 ($50 taxi ride from airport to Kissimmee Sixt then a $40 change in return location). When obtaining a price quote through a third party vendor, just be wary of the actual business address and confirm it is in the correct location or be subject to an increase in cost.
Mar 18 2017
Pros: Wonderful Company to rent Cars from! Very friendly and helpful!
Mar 15 2017
Cons: Pickup took too long. Waited almost a half hour before meeting with customer service rep. It would help if they had an express line for those with prepaid reservations.
Mar 14 2017
Horrible experience. Never again will i use kayak
Pros: Nothing. They didnt have the van i reserved. Then offered me a smaller car for the same price. Ridiculous. Spoiled my whole weekend.
Mar 11 2017
Pros: I loved the "mini van" we rented for our family! There was nothing "mini" about it! It was the Mercedes van that could sit 8 people! We also love the free raincoats they had available. They came in handy at Disney! I had never heard of Sixt before this experience. But I will look for them in future rentals!!
Cons: Nothing comes to mind.
Mar 10 2017
Fun cars and great service
Pros: Sixt is always my first pick foremost because of the car choices. It's a chance to drive something different but at the same price as the standard choices. This time it was a convertible Audi A3. The staff was friendly and fast on the return. The shuttle driver saw me pull up and walked over to ask if I wanted him to wait and that he'd find someone to check me in quickly. I was early, so I declined but appreciated the offer. Due to a change on my end, I did need to call customer service before picking up. It took being transferred, but my rep was great. The hold music is horrible. It's like the CEO's niece is an aspiring singer and the CEO gave in to her sister's badgering to just give her daughter a chance to record their theme music. My experiences have been positive, but I think it does depend on who you get. One other person returning a car wasn't happy with the deposit they put on hold on her credit card. Whoever checked her in didn't explain so she spent time thinking she was double charged.
Mar 7 2017
Great service at this location
Pros: Was stuck in traffic and terribly late to get to the airport - the drop-off guys got me squared away quickly and efficiently with the shuttle. Very grateful for that.
Mar 7 2017
Cons: Ridiculously long wait although an express appointment was booked. Inefficient use of staff; had staff standing around observing long lines and not doing much to move line along.
Mar 6 2017
Sixt at MSP is my favorite place to rent a car
Pros: Sixt at MSP is the only rental agency I actually ask for when I rent a car through our Admin. . Anywhere else rental car agencies are about the same so I don't really care. Nice, well kept cars, genuinely friendly and helpful service, a quick turnaround to and from the airport, and good prices are what I have come to expect. I don't have the same level of fondness for some other Sixt locations but MSP is awesome.
Feb 25 2017
Hidden fees inflate final price by half
Cons: I prepaid the car then got stuck with another $145 In fees at the end of the rental.
Feb 24 2017
Cons: Waited to be picked up for 3 hours and called and no one answered. Made a complaint when I finally got picked up and worker send they would send me something complimentary but he never did. Will never use this serve again if i don't have to!
Feb 8 2017
Cons: I booked the rental and when I arrived I was charged almost an entire day rental for an extra driver. I was charged a pick up and drop off shuttle charge to and from the airport. My rental should have been $168 total and with the hidden fees and charges it was $268. Very dissappointed, I will never use Sixt again.
Feb 6 2017
Bait and Switch and no customer service available
Cons: Told me one price and then tried to increase the price by over 100% after I had agreed to the price by email. Never will recommend this company or use this company. SIXT is a big ZERO with me!
Jan 24 2017
Great Service, lots of hidden fees and charges
Pros: Great selection of cars, staff very friendly, car was in very good condition.
Cons: Hidden fees, they charge you recovery feed for everything and they do not tell you about it. I was quoted $107 for the rental, ended up at $138. Receipt via email, convenient, but customer service emails link does not work. Off airport lot
Jan 23 2017
Would definitely use them again
Pros: Friendly staff, variety of cars, great prices.
Cons: My vacation was too short.
Jan 19 2017
Good Car but Bad Pickup Experience
Pros: Car was good.
Cons: Try to sell you insurance when you're already covered.
Jan 16 2017
Pros: great cars, love the many European options available.
Cons: The line was a bit long to pick up a car in @ orlando Airport. Had to wait about 45 min.
Jan 9 2017
Long wait and car not available in spite of prepai
Pros: Car in good condition. Prompt shuttle service
Cons: I had prepaid entire amount more than a month back. After taking a red eye my family arrives at the counter near MCO and we were shown cars that didn't match what I had reserved. Much bigger cars but with not enough bags capacity. Upon complaining I was told that all minivans were out and will be returned later in the day. How can this be fine when I have fully paid entire weeks charges ahead of time and they didn't have a single van blocked for me ? No attemp was made to find a car . I was told to check back and come back and exchange car later in the week. This was ridiculous . I then raised my complete disappointment about needing to wait more than 90 mins when I had fully paid my car ahead of time. Just then a minivan pulled up and I was offered that. It took another 45 mins to get that car cleaned, filled before we could drive that out of that lot. The start of our family vacation was definitely on a bad note and we lost more than two hours just getting the car when I had fully paid for the car more than a month ahead.
Jan 9 2017
Pros: i liked the volkswagonconvertible turbo. the pick up was a hassle due to my mistake. booked in lake buene vista the airport off site was very little help. had to take a $60 cab ride to the primary car rental only to find out that i could or should have been offered some type of transportation or at least call them to see what they may have been able to arrange. They had a transport that was being picked up and brought back at the same time we were told there was no way they could help. again i acknowledge it ways my mistake. upon arrial in lake buene vista i have nothing but good things to say. they made my return to the airport instead of the hotel so we didnt have to make arrangements for a ride to airport.
Jan 8 2017
Great service but be mindful the location is NOT i
Pros: - Competitive price on basic rental. - 10 seconds drop off (in Orlando). - Brand new car. - Solid customer service.
Cons: - Sales associate at pick-up was fiercely pushing add-on's to my contract; far too pushy and annoying (in Miami). - Orlando MCO store is not really at the airport, but 5 min away. The location wasn't clear when I contracted, but hidden in the "Orlando MCO" branch name. - High fees for ad-on's such as insurance and automatic toll payment service.
Jan 7 2017
Nice car, poor customer service
Pros: It was great to be able to get such a nice car at such a competitive rate.
Cons: It took 45 minutes for us to get our car from the time we arrived at the location. The interior had not been cleaned, the exterior had but was fresh out of the wash, dripping wet.
Jan 5 2017
Pros: The drop off representive and the management with customer service.
Cons: I wasn't informed the car rental site wasn't at the airport when I indicated I was arriving at MCO. I was suppose to get a large 8 passenger SUV and ended up with a full size SUV for 5 passenger. The staff at the SIXT Sheraton Lake Vista location was sarcastic and not helpful. My flight was arrived after they were closed so I had to pay for transportation from the airport and to the car rental the next day.
Dec 21 2016
Pros: The store was closed when I went pick up the car .
Dec 13 2016
Pros: Shuttle was waiting right there for us. Very clean. Close to the airport. Easy to get to a gas station.
Oct 31 2016
Pros: Good value for the money, if you can deal with their process.
Cons: Not a major player in the Rental Car game, and it shows
Sep 22 2016
Cons: I couldn't find any information on where to pick up the car in Orlando. The airport phone didn't work. I tried calling the number online, but couldn't reach an actual person. Thankfully Avis had cars available.
Aug 10 2016
Aug 6 2016
Pros: The decora of the office was inviting and different. The agent was very helpful and friendly
Jul 21 2016
Insurance was added even when I told them I didn't
Pros: Car was new and clean
Cons: Insurance was added even when I told them I didn't want it. I called the company and they did nothing.
Mar 5 2016
Fun mini countryman
Pros: Enjoyed the service, fun vibe of the rental office...are we in a club?? The car was a hoot to drive on the freeways of Orlando!
Cons: The inside mats were pretty dirty and the car was freshly washed but not dried on the outside...but at least it was clean!
Jan 13 2016
First time with Sixt
Pros: Easy and Affordable
Cons: The car in the picture was a Mercedes CLA, there was one the guy rented in front of me. Then the girl at the desk told me they were all gone and I could pay $25 more a day for a larger Mercedes, or if I came later in the day when they were all out I would have just gotten it for free. I wish instead of telling me if they ran out of the class I bought she would give someone a free upgrade
Dec 27 2015
Dude, Where is my car?
Pros: Good quality car
Cons: I had a reservation for a full-size sub, the only one available had not been cleaned and could not be cause the cleaning staff was gone for the day. The staff removed some of the garbage from the inside, but the car was dirty on the outside and we still found garbage in the car in the morning. I expect to have a car when I made a reservation. Didn't get my car after 2 hours.
Dec 14 2015
Great option to the big "box" car rental stores.
Pros: My customer service rep Agent #005094558 was awesome! She lined everything out for me and even added an additional discount. Check out was quick and the return was even quicker.
Cons: However, once you leave the ticket counter the level of service drops considerably. There is no real assistance in the parking lot as to how to locate your rental and I had to track someone down in order to inspect the vehicle prior to leaving.
Oct 25 2015
pick up organisation
Cons: Nobody checked the car till I asked them to check. I made photos of the damages and asked the guys in sixt to determine the damages.