Reviews for Thrifty in Miami
- All reviews 100%
Jul 15 2016
No car to rent
Pros: There was nothing to like about this joke of a company.
Cons: When I arrived to pick-up my car that morning, there were no cars available at the pick-up location. When I asked the attendant when some would be arriving she made a two minute phone call. She said that none were scheduled to come in that day and I would need to go to the airport to pick-up a car. This was not an option since I did not have a car, nor the time go the 20+ miles to the airport during rush hour to get a car.
Feb 7 2016
They did not have my car. I stopped in he day pri
Cons: No car and abhorrent customer service
Nov 13 2015
Disappointed by misinformation and surcharges
Cons: First, I arrived to the garage to return on time but had to wait five minutes for the agent to get to me. Ultimately he ended up registering me one minute after my return time leading to an entire hour surcharge. That's (a) not my fault and (b) ridiculous that there's no five minute grace period to account for their time to service. Second, I was told "Miami Port" was the airport by the rental agent even when I asked if he was sure that it was "the airport" and not "Port of Miami." He said yes, and that it's just weird that they say it like that. When I arrived I was charged a different rate than what had originally been quoted to me in the reservation.