Reviews for Thrifty in Miami
- All reviews 100%
Mar 27 2017
Easy return, but longer wait
Pros: Easy return as the attendant comes to the car and takes in the return.
Cons: It toook longer for the attendant to come around all of the cars. That caused a longer wait to complete the return.
Mar 21 2017
Overcharged and not competitive
Pros: Car was fine. But could not connect via Bluetooth until I went into media settings and deleted previous pairings. This is something the rental companies should do themselves.
Cons: Charged for insurance which I had declined. They did give me credit but I had to go to the rental booth vs crediting me when I called them. They would not be my first choice but I used them because THRIFTY (with whom I had reserved the car originally) only had mini vans available even though I reserved a standard size car.
Mar 20 2017
Gold Medal: Worst customer experience - Never Agai
Pros: Car performed well.
Cons: Kayak search for FLL airport options gave me larger radius options that lead to wrong location booking Thrifty/Dollar: Increased my rate at desk Did not update my return location upon rental Charged $20, for driving 21 miles after fuel top off Had poor on-site customer service (adversarial or not helpful staff) Had rate increased at check in and needed to contact national customer service line to correct issue. I will never rent from Thrifty or Dollar again - I will tell every person I know that they should never rent from Thrifty or Dollar. I have joined the National Car Rental Emerald Club for future rental car rentals. Additionally, given this experience I'm unlikely to use Kayak again for my searches for travel services.
Mar 16 2017
Pros: the entire ad is a lie. you get to the counter and there are literally 4 or 5 different fees to be added, and the insurance Kayak sells is not of the car company, thus, USELESS.
Cons: the entire ad is a lie. you get to the counter and there are literally 4 or 5 different fees to be added, and the insurance Kayak sells is not of the car company, thus, USELESS.