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Foggy Bottom - West End
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The location is tremendous! I loved being able to hop onto the metro and get to all of the tourist locations/museums around D.C. It is only a 5-7 minute walk to the White House from the hotel. The staff is very friendly and will try to accommodate you with anything you may need. The price of the hotel was superb considering the location, amenities (free pop/snacks in the lounge), and the atmosphere the hotel creates for travelers. I would highly recommend this hotel to anyone traveling to D.C.!
Cleaness I paid over 200 dollars for calling home international for less than 30mts.... And yet no one explained to me the fee of using the phone.. . I had no budget for that. .. . It was bad
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Colonial parking provides valet parking at the Willard for $55 per night. They refused to tell me about any other options when there was another parking garage just behind the hotel. I won't return to the Willard until they lower their parking rates.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
The Bellhops were amazing! So helpful and polite!!!
We likes the decor and the cleanliness of the hotel. The hotel was in a good location for sightseeing. Housekeeping forgot to clean our room in the morning so we had to call and ask that they come at night when we were out to dinner. The pillows were also really too soft without much support. And we didn't realize until we got there that the overnight parking fee was $59 per night....kind of a lot when you gross everything up we might have been better off at another hotel location with less expensive parking! Once you are there though you are stuck with it. Ugh. Next time.
The staff was awesome Could've used a coffee maker in the room.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
Rooms were very clean and modern. Staff were extremely courteous. Restaurant food was excellent. Great stay all the way around, I would stay there again without doubt.
* Room was a good size * Room included a kitchen area with full-size fridge and sink. The room was extremely cold, and when we turned the heat on, the vent blew colder air out. We called the front desk and were informed that they had "switched over" the system and that even though it was turned to heat it would only cool the room. We were told a space heater would be sent to the room, but one never arrived and then hours later we were told they were out of space heaters. If the heating and cooling system can be "switched over" then presumably it can be switched back, so my question for this hotel is if everyone was so cold that you ran out of heaters, why not switch the ability to heat rooms back on? Overall it was kind of bizarre and extremely inconvenient to have to wear coats indoors and put a damper on our otherwise-pleasant stay.
Valet parking is awful. It took over 50 mins to get my car
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
Excellent service for the most part. Loved the gym, great space for different types of workouts. Room was VERY well appointed. The rain shower head was great. It all had a very upscale swank look and feel to the place. Overall, I would definitely stay here again, the pros outweighed the cons. Getting the car back into the valet every night took some time. Also, we had reserved a city view room. We ended up with a room facing to the interior of the hotel. We got there so late at night and had to just put the kids to bed, that it wasn't worth the hassle of packing up and moving to a new room. Would have been nice. But they gave me 2,000 SPG points for the mistake.
The location of this hotel was nice, but other than that, I was not impressed. Walls are paper thin. Heard everything in the room next-door constantly. The amenities left a lot to be desired. Staff was slow to respond.
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
Great customer service, layout of rooms, cleanliness, quality of soap products, complimentary coffee in morning, great location, full-service restaurant Expensive valet parking.
The hot apple cider in the lobby. Great location. The room was filthy. It was NYE so we didn't make a big fuss about it but we were not happy right away. Random sprays of stuff on the walls, a nice little white stain on the bed skirt. The first thing we did was check for bed bugs and luckily there were none. We went out for a nice dinner and when we got back there were security guards in the lobby who stopped us and asked if we were guests but we just nodded and he let us right by. We spent the rest of the night listening to one of our neighbors break glass and toss furniture around- I get it it's NYE but we didn't think this hotel was that kind of place or we never would have paid this much to stay here. The only thing the front desk did was offer us comped breakfast and to have security "look around". The final blow came upon checkout when we found out the valet fee was $50! $50?! Why not offer to comp that instead of breakfast no way we were gonna eat something made in this filthy place.
Security- courtesy price of morning coffee- could not connect to internet
Convenient Wet carpet coming from old AC Unit. Water pressure very low But overall it's a nice hotel. Would definitely use them on my next business trip
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
No maid service
It was a cute hotel in the center of the city. Very reasonable rates walk right behind for a great steak dinner. $5 Uber to any place in town. Valet service was a bit unnecessary.
Location is awesome. Pillows were hard (I am picky), plumbing fixtures were broken (reported, not fixed, reported again), coffee not replaced for next morning two times, TV's are not HD. On a positive note, we had an excellent steak in their restaurant and the service there was outstanding.
Clean, rooms updated Rooms a bit on the small side
Location, staff were great At $200/night I could have had a true 4 star