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Flight was delayed 1.5 hours. Inflight WiFi did not work. Servide in first class was very good.

The plane was clearly new and very clean. Flight attendants were attentive and pleasant. I liked the new access to wifi.

I paid extra to choose my seat. I chose a window seat. I don’t know if it was a disconnect between KAYAK or the airline but when we got to the airport, the seat was changed to a middle seat. Didn’t notice it til at the gate. I called wanted a refund and was told that I didn’t choose the seat even though on my KAYAK reservation it showed seat 12 A. So I paid extra for seat selection, but didn’t get it. And also did not get a refund. I specifically pay the extra for a seat selection. I normally am very happy with Alaska Airlines. They are usually in my top three of choices.

very cramped in seating, especially when person in front of us put their seat back.

SeaT was a mess, couldn't get our wheelchair service. Had to walk all the way to N. Once we found our flight. Check in and baggage was terrible.

I was not made aware that the seat I paid extra money for would not recline. This was an over night flight, with a seat that was designed to not recline. Flight was on time. Crew was polite and efficient. SEAT DID NOT RECLINE. HOW DO YOU SLEEP WITH A SEAT THAT DOES NOT RECLINE? I WAS NOT TOLD THAT THE SEAT WOULD NOT RECLINE.

Pretty good flight. Airport lounge was dirty, crowded, and noisy.

The plane was late arriving at the airport which in turn we left late. I had to literally run to my next gate to catch my connecting flight and my luggage did not show up at my final destination.

Flights were on time and everything went well thank you

I really like the wifi movie option. Watching a funny movie made the long flight go by faster.