Reviews for Ace in Jacksonville
- All reviews 100%
Apr 16 2017
Cons: Wasn't clear how to pick up shuttle since rental was off-site. Check in took too long; understaffed; car wasn't clean. Best thing- good value. Staff not friendly.
Apr 15 2017
No "elite" treatment like other car companies I deal with
Cons: Too much paperwork compared to my other memberships with rental car companies (Hertz Gold, Avis Wizard, National Executive) etc.
Apr 5 2017
Poor Service at Best...
Cons: I purchased insurance through a separate entity, and ACE still tried to make me get there's. I called the insurance, and they advised that ACE was being deceitful, and trying to steal from me basically. There needs to be full discloser on policies, as I was looking to take the rental out of Florida and Georgia. I took my business elsewhere.
Apr 4 2017
Great rental for a great price! Will rent again!
Pros: When we arrived at the rental car company the car was sitting and waiting for us so all we had to do was sign the documents and we were on our way. Maybe took about 10 minutes. So it was nice not to have the hassle! Car was clean and nice. We had no problems with it all weekend and dropping off was also easy and took next to no time. I would definitely rent again.
Cons: Ace didn't have its own stand at JAX so they could've sent in an email where to go to get picked up but that wasn't too much of a hassle as people directed us where to go you just have to ask. It took a little while to get picked up from the airport and the shuttle driver wasn't rude but wasn't nice either. So that could have been better but overall it was good!