Reviews for Ace in Jacksonville
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Sep 6 2017
My 1st and Last Experience with ACE in Jacksonville, FL
Pros: I'm reaching, but in fairness, the positives were: check in was quick and professional. The first question we were asked before getting out of the car was if we filled the tank (which we hadn't, so we appreciated the reminder at the beginning of the process). We returned the car 2 hours late, and the OT fee was waived. Transport to the airport was quickly arranged, and a comfortable ride.
Cons: The check in process was disorganized and forced me to look up information not usually required buy bigger name rental car companies (e.g. return flight info. If you don't have it, they ask you for ridiculous items more people don't travel with like pay check stubs). Prices are low because they restrict the heck out of their packages, then nickel and dime you to upgrade. Once we finally got through all their requirements, our car arrived and it was filthy. All the seats were stained, and when we pointed it out, the answer we were given was, "the interior is lighter, so that happens." So do regular cleanings, but that probably would have cost extra, too. ACE Car Rental is behind on the times, and their customer service is frustrating. In the end, our rental was as much as any other company, so savings to our wallet and sanity was not saved. Lesson learned and I will not do business with ACE ever again.
Sep 5 2017
Never rent from ACE!!!
Cons: Cancelled my reservation due to going to pick up car and being told at the desk that 'unlimited miles' was up to 800. After the 800, it's 25 cents per mile. When explaining to the CSR that 'unlimited' doesn't contain a period at the end of the number, he got an attitude. Then became sarcastic with my wife saying we should've read the fine print. We shouldn't have to read the 'fine print' on something that says unlimited. Unlimited is infinite. He then proceeded to tell us it was the advertisers fault for putting unlimited in the ad and he wouldn't honor the unlimited ad. Personally, I think it's a scam and will be reporting it to the BBB to prevent others from getting ripped off.
Jul 14 2017
Pros: Pick and drop of was a plus
Jul 1 2017
Cons: Misleading communication regarding unlimited mileage and where the car can be driven. Poor customer service. Would not help me get another rental at neighboring customers. Just left me stranded with no car rental.