Reviews for Ace in Jacksonville
- All reviews 100%
Sep 5 2016
Off site, smokey car, really nice people
Pros: The people were very friendly and the shuttle arrived promptly. I wanted to be upset about off site service but the people were truly warm and friendly.
Cons: Despite the location being 'at the airport' I had to shuttle off site to retrieve the car which was quite inconvenient. The car also had a smokey odor.
May 2 2016
Top notch service.
Pros: Owner did not hesitate to volunteer without asking driving us to the airport since the shuttle just left.
Apr 19 2016
Too few employees
Pros: Car itself was nice. Drop off was smooth and quick.
Cons: Was called by customer service 1 day before to see if I had any questions. I asked if the rental was on site, and if not how to get to the rental. Was told shuttle would be by the airport every 15 minutes or less, and just wait for it with the other shuttles. After 30 minutes called, was told they only do shuttles when requested. Shuttle showed up and 15 people tried to get into a van with room for 10 or so. Had I not called maybe none of these people ever would have gotten their rental. Got to the rental office, and there was 1 employee doing paperwork, bringing cars up, checking out...for all 15 people trying to rent. 90 minutes later, keys finally in hand I had a car.
Mar 31 2016
Pros: Convenient, clean and priced right. Free shuttle to and from airport.