Reviews for Airport Van in Los Angeles
- All reviews 100%
Oct 21 2016
Oct 18 2016
Pros: Fast service
Oct 13 2016
Waited for hours travelling with my baby
Pros: Minivan was easy to drive and had no issues with it
Cons: We had to wait for almost an hour to get picked up at the airport, when we finally got to the agency, there was no one helping; two people were there pretending not to see you. Then we were told that the minivan was not ready, and that they had to clean it and wash it, mind you it was already 10pm and we had made the reservation a month ago. We had to take the minivan without the wash, since my baby was very tired after waiting for over 2 hours Not the best experience!
Oct 9 2016
Airport Van Rental was my worst car rental experie
Cons: AVR did not have a scheduled shuttle. When I called AVR to be picked up at the appointed time the man told me the reserved minivan was unavailable, that a couple of people had not returned minivans on time, and that they had a computer glitch. I argued they needed to rent a minivan for me for the reserved price, but he said they couldn't do that. He said I could rent a 15-passenger van, or go somewhere else. He said I only had a reservation, not a contract.