Reviews for Hertz in Arlington
- All reviews 100%
Oct 31 2017
Pros: The worst first experience.
Cons: Waited 3 1/2 hrs for a vehicle at hotel after reserving 48 hrs prior on Kayak.com. Sent me to airport location that couldn’t help because you have to have a round trip ticket. I live locally. Then the agent at the initial location calls me back saying he had a vehicle. Had to take the shuttle from airport back to the hotel. I wasted a total of 5hrs and still didn’t leave with a vehicle. I walked over to Enterprise and was in and out in 10 mins. By the way, if you are paying with a debit card Hertz runs a credit checks but they do not tell you this. This will ding your credit score. Enterprise takes a deposit for the vehicle and refunds it back.
Nov 16 2016
Pros: Like that pick up and drop off is easy because you just use the hotel valet
Cons: Basic car, I've gotten cars with better features and upgrades from other companies
Jul 13 2016
Cons: First, it was hard to find the location of Herz. I reserved the car for 8 and arrived at 9:15. The lady at the counter said I'm late so I can not rent the car. I called Herz and reserved for 10 a.m.. She wouldn't let me rent the car, saying that they are low on cars, but she gives other people their keys. I asked her to reserve a car for me at the airport. She reserved for me the most expensive car. My initial reservation was $120. She reserved for me for $300+. At the end I rented from enterprise. Enterprise has excellent customer service.
Mar 8 2016
Pros: Customer service was excellent and agent was very helpful and diligent.
Cons: Car was not washed before pick up