Reviews for Alamo in Cleveland
- All reviews 100%
May 22 2017
Great! People really patient and polite
Pros: More than one was not a US citizen and the staff always was so tolerant with us
Cons: Car has a sound, even if i got worried, nothing happened
Apr 24 2017
Okay but not totally convenient for the customer.
Pros: The price was the cheapest which was why I picked Alamo in the first place out of the rest of the options. The type of car I did ultimately get was nice, clean, and comfortable to use for my trip. The staff were overall friendly and helpful.
Cons: The type of car we originally ordered wasn't available which actually worked out because we got a better (larger) one at the same price. I would think there would be a way for them to know in their system what cars are available before sending people out to look in the lot for one that wasn't there though. I also was displeased with how many added prices they had. Adding a second driver would have cost $10 a day on top of the price we already paid which seemed insane. They started going on about how the car could get impounded and we could never rent from them again if someone else was driving even if the first person was in the car. They seemed to dislike when people didn't rent directly from their website either because they kept going on and on about how 4 or so of the companies are all connected which made me wonder why the prices varied so much between them then. I also don't like how they only would accept a credit card for the payment even if another card was a debt/credit one.
Apr 21 2017
Pros: The pick up and drop off process was super easy! I even got a free upgrade because they didn't have the car I originally ordered.
Cons: I don't like that you pay one price on the site, and your receipt states nothing is due at pick up. Yet, when I pick up the car, I'm paging another $100. Why can't both companies talk to each other and offer 1 price??
Apr 15 2017