Reviews for Alamo in Cleveland
- All reviews 100%
Based on 119 reviews
Jun 18 2017
Pros: Friendly and helpful emploees.
Cons: Small print on "Return" signs. Didn't realize that there were different spots for returning to Alamo, Enterprise, etc.
Jun 12 2017
Pros: I had called ahead after a delay to make sure they saved me a small car since I don't like to drive SUVs. When I got there are all their sedans were gone, they borrowed one from an adjacent rental company for me. One gave me his card and asked me to call if I needed anything.
Jun 1 2017
Pros: Free upgrade No wait
May 30 2017
Pros: Very fast in and out of the rental place
Cons: They did not clean under the back center counsel - lots of "snacks" left behind from previous renters.
May 22 2017
Great! People really patient and polite
Pros: More than one was not a US citizen and the staff always was so tolerant with us
Cons: Car has a sound, even if i got worried, nothing happened
Apr 24 2017
Okay but not totally convenient for the customer.
Pros: The price was the cheapest which was why I picked Alamo in the first place out of the rest of the options. The type of car I did ultimately get was nice, clean, and comfortable to use for my trip. The staff were overall friendly and helpful.
Cons: The type of car we originally ordered wasn't available which actually worked out because we got a better (larger) one at the same price. I would think there would be a way for them to know in their system what cars are available before sending people out to look in the lot for one that wasn't there though. I also was displeased with how many added prices they had. Adding a second driver would have cost $10 a day on top of the price we already paid which seemed insane. They started going on about how the car could get impounded and we could never rent from them again if someone else was driving even if the first person was in the car. They seemed to dislike when people didn't rent directly from their website either because they kept going on and on about how 4 or so of the companies are all connected which made me wonder why the prices varied so much between them then. I also don't like how they only would accept a credit card for the payment even if another card was a debt/credit one.
Apr 21 2017
Pros: The pick up and drop off process was super easy! I even got a free upgrade because they didn't have the car I originally ordered.
Cons: I don't like that you pay one price on the site, and your receipt states nothing is due at pick up. Yet, when I pick up the car, I'm paging another $100. Why can't both companies talk to each other and offer 1 price??
Apr 15 2017
Apr 13 2017
Pros: Everything went as expected with no surprises. The one thing that I did not expect was that I got to choose my care from the row instead of being given a car. This little thing empowered be because I chose and owned my decision. Little but important. Thank you for that.
Cons: I am a fair but critical person but I cannot think of anything I did not like and believe me I tried. :)
Apr 11 2017
Pros: Superfast oin-and-out, grear shuttle service ( driver helpef with the bags). Nothing could have been better.
Mar 27 2017
Best Deal In Town!!!
Pros: Best selection for the lowest price!
Cons: Everything's great!!
Mar 25 2017
GREAT SERVICE AND FREEDOM OF SELECTION
Pros: I WAS VERY PLEASED WITH THE CAR ASSIGNED TO ME. THE OPTION TO CHOOSE WHICH ONE TO TAKE IS A BRILLIANT IDEA! THANK YOU!!
Cons: EVERYTHING WAS PERFECT!!
Mar 7 2017
Pros: Shuttles made it easy and quick to get to the Rental lot. Drop off was quick and efficient.
Cons: The driver shoulder harness was stained. It looked like someone threw up on it. It was caked on and dried so I don't think it was recent.
Mar 2 2017
i dont like the Van they give me
Cons: every thing is great except the car the Van its bad dirty and not good i ask them to give me toyot Sean's or doge grand caravan in the end they give me a kia Sedona i dont like it
Feb 15 2017
Pros: It was really good to have several options. Moreover, it was the most affordable of the options I had. I like the fact that the reservations were respected, I did not have to switch from the options I made
Cons: The car I picked was unfortunately not too clean.
Jan 30 2017
Pros: Hats of to this agent in Cleveland who was patiently waiting in 23 degrees weather at Cleveland airport Alamo car rental return. And she smiled and greeted me and even had good sense of humor. Keep up the good work
Jan 2 2017
Not what I booked
Cons: After payment they tell me they don't have the car I booked, they give me a free upgrade but we booked that car because of fuel economy, so we weren't able to get what we were looking for. Also at the counter they told us we need to pay more for other insurance; it would be good to have all the info clear since the beginning.
Nov 30 2016
Pros: I loved my Corolla, easy pick up, drop off. Great value.
Nov 7 2016
Pros: Everything great
Oct 2 2016
Pros: Pic up & drop off was easy
Cons: At pick up, the attendant didn't walk to the car with me. He pointed and says that's yours. The entire interior was stained. The windows were covered with a film, hard to see out the whole time I had it ( maybe the glass cleaner)? The dirtiest rental I have ever had. Transmission seems to skip at 60 or 65 mph. Talked to Alamo on the phone, and they said the very best price they could give me was $ 40 higher than kayak. Absolutely the least impressive experience I've had with a rental car.
Sep 12 2016
Cruise control did not work
Cons: cruise control did not work
Sep 12 2016
Cons: A bit understaffed at the counter in Cleveland but otherwise OK.
Sep 7 2016
Pros: great freindly desk staff customer service! Immaculate car!
Cons: No issues or complaints-
Aug 10 2016
Some mechanical problems
Pros: Generally clean and reliable, but...
Cons: Whilst driving the Hyundai on a freeway about halfway through the rental, there was a suddent downshift that I almost mistook for running over something. Happened twice, with surging rpms on tachometer. The last night, the rear widows did not close after I had opened them on a hot afternoon.
Jul 29 2016
Very Happy with My Elantra
Pros: The process booking online was easy and the entire experience from there on was very straightforward. The car was nearly new and the final bill was reasonable, I felt. Everyone I dealt with in the Cleveland airport Alamo were very helpful and polite. Will book again with Alamo.
Jul 14 2016
Booked through kayak
Cons: We got to the desk and they were sold out of all cars all types. So we're multiple other car companies. REALLY bad Kayak!
Jul 9 2016
Excellent and friendly would tell others to rent f
Pros: Helpful and friendly no glitches good service
Jun 25 2016
Pros: Quick and courteous service.
Cons: I didn't want to leave the amount on my credit card so I wanted to pay cash. I was informed that you don't take cash which is the most ridiculous thing. People are travelling and don't want holds on their credit or debit cards so you should accept cash
Apr 20 2016
Mar 28 2016
Cons: Horrible service! I used a debit card on the reservation and was informed we could not use the card on pick up! So we didn't get the car!
Mar 1 2016
Pros: Loved the car and the price was excellent
Feb 29 2016
Pros: Easy process.
Cons: A little pricey
Feb 10 2016
Pros: Price was great and car selection was good!
Jan 4 2016
Cons: A metal part of the car was hanging loose from the undercarriage by the end of the trip.
Jan 4 2016
Always the best
Pros: The check in agents are always friendly, the cars are always clean and gas tanks are always full. We travel to see family once a month and this is always our number one choice.
Jan 1 2016
Pros: Needed a car last minute after flight was canceled. Alamo had the best rate and was able to get a decent rental quickly for an overnight drive to NYC. Car was clean and had excellent gas mileage
Cons: The GPS and EZ Pass were nice to have, but they were a tad pricey to rent with the car (extra $35 for the two)
Dec 28 2015
Pros: Friendly staff, quick processing at pickup, and frequent shuttles to/from the airport. No issues.
Dec 27 2015
Cons: There was no one at the desk when I arrived. I waited and finally received help from one of the employees at another rental counter. I never saw the Alamo agent.
Dec 22 2015
Pros: Ease of dropoff in Pittsburgh airport
Cons: Inability to change details of trip easily. Small unclean car that had previously been smoked in.
Dec 15 2015
GPS too expensive
Pros: Car was new and nice.
Cons: Our GPS did not work so they rented us one--was too expensive; $121.71 for only 4 days--way too expensive. Also, the speed limit for various areas in Ohio were not current on freeways and other areas.
Dec 7 2015
Cute VW bug, standard and fun to drive
Pros: Cute car, fun to drive
Cons: Would like more features on the cars, Bluetooth! Usb
Nov 17 2015
Pros: Liked being able topick ourt car from several options.
Cons: Pricey during the week, but a bit less than other options