Enterprise Car Rentals in Cleveland from $23/day

2.4 Mediocre

Standard

Jun 1 2017

Worst customer service ever!

Pros: Comfortable ride, but lacked power on hills cross country from Ohio to Washington state.

Cons: Service at pick up in Cleveland airport was the worst experience ever. The manager was rude and inconsiderate. The person at the pickup counter told me to sign and initial the contract without explaining anything or allowing me to read the terms. He said I just needed to sign it quickly because he had other customers waiting . I told him that I don't sign anything without reading it first, and if he needed to help other customers, he should get help from another service person. He assisted me less than 3 minutes and was extremely rude.

10.0 Excellent

Compact

May 8 2017

Great car, fun helper

Pros: The woman who helped us asked what we drove at home so that she could find something in which would be comfortable. She got us a really cute little Jeep and said that because we were on our way to ride coasters at Cedar Point she wanted to start the fun!

8.8 Excellent

Compact

May 3 2017

Pros: Enterprise was excellent. Signage and directions for rental car returns is poor.

7.2 Good

Economy

Apr 26 2017

Great Service, yet not what I signed up for

Pros: I loved the Client service. The staff was very kind and efficient in both Cleveland and New Haven (dropoff). Everything was also very quick, I was in and out in less than 10 minutes.

Cons: I reserved a small car mostly thinking of fuel efficiency. When I went to pickup the car, the only vehicle available was a Jeep Compass which is by no means fuel efficient. Therefore I ended up spending 3 times the amount I had budgeted for gas.

10.0 Excellent

Full-size

Mar 18 2017

Great professionalism

Pros: Most impressed with the professionalism and efficiency of Nicole Ginley who initially checked me into the car, and the gentleman who processed me in at 5am when I returned the car.

10.0 Excellent

Full-size

Mar 13 2017

Pros: Quick, efficient. I rented a car to drive from Cleveland OH to Mt Sterling KY to pick up my new car at a local dealership. I returned the car there and Enterprise dropped me of at my dealership without much waiting.

Cons: N/a

2.0 Poor

Economy

Feb 27 2017

Pros: nothing

Cons: Bruce-my husbands number is 417-353-1801

3.6 Mediocre

Full-size

Feb 9 2017

Cons: Gave a defective car. Would not reduce rate.

10.0 Excellent

Minivan

Feb 8 2017

Pros: Super efficient drop-off. I had a meeting to get to, and I was out of there in two minutes at most.

7.2 Good

Compact

Feb 8 2017

Pros: Great customer service.

Cons: The price was higher than originally quotes, by 120 for insurance.

7.2 Good

Standard

Feb 4 2017

Pros: Vehicle was functional and spacious enough for my needs.

Cons: Enterprise staff first offered me a vehicle that was a step down from what I ordered. That seems to be standard practice as this is 2nd time in last 6 months I've rented from Enterprise.

8.0 Good

Full-size

Jan 7 2017

Pros: good price

Cons: did not have the model of car we reserved

10.0 Excellent

Economy

Dec 19 2016

Pros: Service people were attentive, explained how to use the car, and most importantly I did not have to wait for more than 5 minutes.

10.0 Excellent

Standard

Nov 2 2016

Renting went smoothly as it should!

Pros: The clerk couldn't find my reservation, so that made me tense for a little bit. I messaged my wife who sent my confirmation number and then he found my car right away. The staff was courteous and helpful.

Cons: They charged me a deposit upfront, which I knew nothing about and it took them 48 hours to refund it after I checked out and paid. Other than that, I had a good experience.

10.0 Excellent

Compact

Nov 1 2016

Pros: The CSAs where all very helpful.

9.2 Excellent

Intermediate

Oct 31 2016

Pros: Good service from the Enterprise team. Car was in good shape and drove well. Very well priced when booked through Kayak.

Cons: The car had been heavily cleaned with scented Febreze and the smell was strong enough to cause a headache.

9.2 Excellent

Full-size

Oct 27 2016

Pros: Great service and price. Car was pretty new, very clean, and ran great!

Cons: The car had some damage to the bumper that wasn't recorded in the contract, so I had to go back to have them check on that.

8.0 Good

Compact

Sep 12 2016

It's been better

Pros: Clean car. Fast drop off.

Cons: Short line for pickup but had to wait. I was third in line while a brand new guy checked people in. There were three other employees outside on break. Not horrible but it's been better in the past.

2.0 Poor

Full-size

Sep 8 2016

No cars when I showed up!

Cons: I showed up at Cleveland Airport for picking up my pre-booked car from Enterprise counter. The line was 10 people long with one agent struggling while other car rentals were all 1-2 people long lines with multiple agents. While I and 9 others were patiently waiting for our turns, the agent took time to announce "Just so that you all know and not surprised when you get to the counter, we are out of cars and it may take 1-2 hours to get a car". Really? I quickly whipped out my phone, made a reservation on Avis.com and shifted to the much shorted Avis queue, got my car and was on my way! Thanks Avis!!! Enterprise, you suck!! I thought I should cancel my Enterprise reservation just in case they still decide to charge me. There online system won't let me cancel and I had to call in while driving my Avis car and punch through a bunch of codes, talking to a few people before (I think) I successfully cancelled my Enterprise reservation. Beware -- a reservation with Enterprise means nothing!!!

6.0 Okay

Compact

Sep 6 2016

Pros: Friendly staff

Cons: Had to wait for car because they didn't have any ready when I got there.

6.0 Okay

Intermediate

Aug 1 2016

Car was very dirty upon initial pickup

Pros: Toyota Corolla is a good car and staff was friendly. Associate credited one day rental when I told him that car was dirty upon pickup.

Cons: Car was dirty and all windows had to be cleaned inside and out.

7.6 Good

Economy

Jun 1 2016

Issues Checking in and I think it could be cheaper

Pros: Car was clean. Staff was nice at both locations.

Cons: The pick up and drop off process was a little time consuming. The car seemed a little expensive for what we got.

8.0 Good

Full-size

May 6 2016

Cons: very few cars to pick from

10.0 Excellent

Standard

Apr 4 2016

Pros: Seamless transition between reservation counter to returning the car. The attitude of the employees was also excellent, helpful and attentive.

5.2 Okay

Standard

Feb 7 2016

Insurance a rip off

Cons: The quoted price for the car doubled after insurance was added. Very unfair and poor value, I shall not be using Enterprise again.

5.6 Okay

Full-size

Jan 2 2016

Car: meh. Staff: nice but apparently incompetent (

Pros: Clean car? Staff were all nice, but...

Cons: Pickup was a mess - couldn't get out of the lot the first time since the tablet system wasn't apparently working, so got it done on paper. then on drop-off they had no record of the car(!) Needless to say, way too much time was spent waiting for what used to be very simple. Never good when trying to catch a flight. Look at the title even "in null = in Detroit" - if that isn't poetry, I don't know what is.

10.0 Excellent

Intermediate

Dec 24 2015

Pros: N

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