Reviews for Enterprise in Cleveland
- All reviews 100%
Sep 2 2017
Pros: The car was clean, comfortable, and very nice. The associate who handled my check in was kind, courteous, and knowledgeable of the area. Upon my departure, your greeter was equally kind and courteous. All in all it was a fantastic experience.
Jun 1 2017
Worst customer service ever!
Pros: Comfortable ride, but lacked power on hills cross country from Ohio to Washington state.
Cons: Service at pick up in Cleveland airport was the worst experience ever. The manager was rude and inconsiderate. The person at the pickup counter told me to sign and initial the contract without explaining anything or allowing me to read the terms. He said I just needed to sign it quickly because he had other customers waiting . I told him that I don't sign anything without reading it first, and if he needed to help other customers, he should get help from another service person. He assisted me less than 3 minutes and was extremely rude.
May 8 2017
Great car, fun helper
Pros: The woman who helped us asked what we drove at home so that she could find something in which would be comfortable. She got us a really cute little Jeep and said that because we were on our way to ride coasters at Cedar Point she wanted to start the fun!
May 3 2017
Pros: Enterprise was excellent. Signage and directions for rental car returns is poor.