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Reviews for Hertz in Cleveland
Overall Rating6.8 OkayBased on 102 reviews
Cleanliness
7.1
Comfort
7.0
Overall
6.8
Pick-up/Drop-off
6.8
Value for money
6.7
Recent reviews
Traveler rating
15
7
2
6
0
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28
Find reviews that mention:
10.0
Car was still dirty and had a weed pen and Escobar vape in the car still. Had to get a rag and clean the windows and screens to drive. Other then that no issues with the rental or such.Reviewed Jan 2 2025
review from
2.0
I’d like a refund. I never rented and picked up the car.Reviewed Aug 23 2024
review from
8.0
Check in a bit slow. Check out was speedy. Even received personal transfer to airport, no shuttle. Would rent from Hertz again.Reviewed Aug 6 2024
review from
2.0
When I rented vehicle I was told all fees and taxes were include. Once I returned the vehicle I was charged an extra 66 dollars for feesReviewed Jun 17 2024
review from
8.0
I reserved one type of car and somehow in my reservation it was changed to a compact car. It was actually fine but I had purchased separate trip insurance for the kind of car I requested. That made me unsure of whether the insurance would cover the other car type. Fortunately I didn’t need to find out! The man who checked my car in was very funny and nice. Wish I had gotten his name - he found my phone which I left in the car and tracked me down!!!Reviewed Jun 10 2024
review from
10.0
The inside of the windshield was really dirty. Surprising.Reviewed May 28 2024
review from
2.0
They did not have the class of car I rented because they were low on inventory so they charged me $100 more because I had to upgrade.Reviewed May 27 2024
review from
8.0
Taking a lyft to downtown saved me a lot of money vs renting at the airport, but the downtown facility is in an old building. It wasn't as clean (the building... hertz was cleaned and a step up... but getting to it you walk through some ugly)Reviewed Apr 9 2024
review from
2.0
There are not enough words in this space to explain my horrible and beyond frustrating experience renting a car in Cleveland (airport area) through Hertz. The rental process via Kayak was fine. However, if you ever have a problem with a service booked through Kayak, there is no help from Kayak. Period. This will also be the last time I use Kayak due to their lack of customer service. From the Hertz standpoint, I was told three times by the phone rep that I had to pick up my car at the airport location, which was not near where I thought I had to pick it up (downtown). He insisted. So I went to the airport location to get the car only to be told I had to go downtown. I told them the phone rep insisted I come to the airport even though I was willing, and thought I would go to the downtown location. They said they can't rent a car to me unless I paid a nearly $700 additional fee because I had prepaid for my rental. What does that have to do with anything? Then I was told that I couldn't pick up downtown because their office is in fact closed. I asked why Hertz allowed me to book from an office that wouldn't be open the day I needed to get the car, and confirmed to me it would be available. I was told "It happens all the time and we don't know why." A very long, frustrating time later, and after speaking with two local counter reps and two phone reps, I was able to rent the car from the airport location but told I had to return it to the downtown location and not at the airport. When I returned it to the downtown location as instructed, the first thing out of the counter rep's mouth was "why didn't you just return it at the airport, it would be easier, you can do that you know." He did accept the return at his office and was pleasant. The biggest problem I had was at pick up and return with the phone reps, both who did not have very good English and didn't listen to me, or understand me, and were not willing to assist. No one ever answered a local office number. When I asked to speak to a manager on the national customer service line I was told there is no manager on duty because it was a Saturday. Really? Doubtful. Counter reps push the problem to the national call center, and vice versa. There is also a very big difference in how they treat pre-paid clients with on the spot bookings. Anyway, it was a really horrible experience and never again will I rent from Hertz. They don't know their head from their tail, and have no desire to rectify the problem THEY created, not me.Reviewed Oct 14 2022
review from
4.0
I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.Reviewed Jan 3 2022
review from
2.0
Improper maintenance and safety checks on my rental car ruined my trip and required me to make more expensive travel arrangements. I picked up the car about noon the day before a 700 mile one way drive. The car looked generally OK, but there was damage and evidence of windshield replacement which looked poorly done--lots of adhesive sealant residue on the windshield and even the driver's dashboard area. It wasn't raining so I didn't test the wipers or washer fluid, which was my mistake. The day of departure was rainy and I left when it was still dark. I turned the wipers on and they immediately made it almost impossible to see through the windshield, especially on the driver's side. I don't know if the wipers were old, or if the windshield had adhesive on it, or both, but the windshield went almost opaque-white, and it was especially bad when passing under street lights. I stopped at first opportunity and thoroughly cleaned the windshield and wipers, and that made enough of a difference to proceed with the trip once it got a bit brighter outside. Unfortunately, about 2 hours into the trip, on the highway, another problem manifested--the washer fluid motor didn't work. I couldn't tell if it worked earlier, when I tried using it in the rain. Semi trucks were passing and creating clouds of mist and road grime which obscured the windshield, and without washer fluid, the wipers just made things worse. Ultimately, I returned the car having lost many hours of travel time, so I had to purchase last minute airfare and buy luggage. Hertz did give me a voucher for the cost of the rental.Reviewed Dec 30 2021
review from
2.0
The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.Reviewed Dec 29 2021
Top tips for renting a car from Hertz in Cleveland
Visitors to Ohio looking to book Hertz rentals in Cleveland will want to take into account the city's ever-changing weather, as well as its sometimes narrow streets, particularly in the older neighborhoods and downtown area. A compact vehicle, such as an economy car or mid-size SUV, will provide good maneuverability when navigating tight roadways. Those equipped with features like reliable traction and responsive handling will be best suited to adapt to the occasional snow or rain that Cleveland experiences. Consider models such as the Subaru Impreza or the Mazda 3 Sedan, which have been popularly rated as two of the most reliable small cars on the market, or a mid-size SUV like the Ford Escape or similar. Snow tires may also be available as an add-on feature for those traveling during the colder months.
Visitors renting a vehicle in Cleveland will want to note that traffic can be more pronounced during peak commuting hours in the early morning and late afternoon, especially on major highways. Interstates like I-90 and I-71 tend to experience heavier traffic, given that they serve as major transportation routes throughout the city. To make the most of your time spent in Cleveland, we recommend avoiding traveling these routes between the weekday hours of 7 am and 9 am and 4 pm and 7 pm.
Cleveland offers a plethora of parking options for visitors, ensuring convenience and accessibility throughout the city. From downtown garages such as the Cathedral Plaza Garage to surface lots and metered street parking, there are numerous choices to suit varying needs and itineraries. Many attractions, shopping areas, and entertainment venues have designated parking facilities nearby, providing easy access for visitors. And last but not least, Cleveland's public transportation system includes park-and-ride facilities, which allows travelers to leave their vehicles in secure lots while utilizing public transit to explore the city.
Hertz in Cleveland provides renters with comprehensive roadside assistance for when things don’t go as planned. From flat tires to empty fuel tanks, Hertz's 24/7 service ensures that renters can travel with peace of mind, knowing that help is only a quick phone call away. The agency also offers a comprehensive rewards program through which drivers can earn points for each vehicle rented to redeem towards future rental dates and vehicle upgrades.
Full-size rental cars from Hertz in Cleveland are around 30% cheaper than other car types, on average.
See more tips
FAQs about renting a car from Hertz in Cleveland
What is the best location to pick up my vehicle when I book Hertz car rentals in Cleveland?
Hertz makes renting a vehicle an easy and convenient experience by offering on-site rental services at the city's central travel hub, the Cleveland Hopkins International Airport (CLE). There is also a location in the downtown area at 19601 Maplewood Avenue. Travelers have the option to rent a car directly from the airport terminal when flying in, providing immediate access to transportation upon arrival, or, for those arriving in downtown Cleveland, Hertz conveniently operates rental services in the city center.
Are one-way rentals available when I book Hertz car rentals in Cleveland?
Hertz offers visitors to Cleveland the flexibility of renting a car for a one-way journey, allowing them to pick up a vehicle at one location and return it to a different Hertz site. This service caters to travelers with specific itineraries, providing the convenience of exploring various destinations without the need for a round-trip rental.
At what age can I book Hertz car rentals in Cleveland?
To rent a car in Cleveland, you're required to be at least 21 years old. If you're between 21 and 24, there may be an additional fee for young renters. International renters might also be asked to present a passport and, in certain cases, an international driving permit.
What is the most popular rental car from Hertz in Cleveland?
Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Hertz in Cleveland.
How many car rental locations does Hertz have in Cleveland?
Hertz has 6 rental locations in Cleveland. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Hopkins Intl airport (CLE)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?
Yes
See more FAQs
Everything you need to know for your Hertz car rental in Cleveland
Search for cheap rental cars from Hertz in Cleveland with KAYAK and rent a car from Hertz that suits you best. KAYAK searches hundreds of travel sites to help you find and book the best Hertz rental car deal in Cleveland.
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