Reviews for Hertz in Cleveland
- All reviews 100%
Nov 14 2016
I didn't know cars existed with this few features
Pros: The price was great for this rental. I just did not realize that cars this stripped down with no features still existed so I would have paid more to be comfortable and have some more features.
Cons: The car (no cruise control, no remote mirrors, a 6" trunk, plastic and cheapness)
Nov 6 2016
Kayak rate not charged at counter
Pros: Clean car - al in great shape At drop off - very smooth, well trained and friendly, polite check in staff
Cons: When picking up car, rate Hertz attempted to charge was 30% higher than rate I had booked. Booked $49 (& change) rate on Kayak. Confirmation indicated that I was charged full daily rate of rental and charge included all taxes and fees. At rental counter, they indicated full charge of approx. $65. After booking, card was actually charged approx. $35 (rental only) and there was an additional $30 in taxes/fees due at the counter. After 45min and a phone call with supervisor, they agreed to only charge me the additional (approx) $15, bringing my rental to the original $49.xx cost. Hertz claims that additional CLE airport fees were not included in original quote, they agreed to waive that for me at that time to get rate down to original rate that I booked. Big time waster and frustrating experience overall. First time booking car with Kayak after years of trouble-free bookings on other sites. Will not be booking cars on Kayak in the future.
Nov 2 2016
Smokey car and hidden fees!
Pros: Easy pick up and drop off.
Cons: Car had been smoked in previously and the fees and taxes doubled the price of the rental!
Nov 1 2016
Cons: Vehicle had parts missing. More problematically, I was charged $14 for fuel, despite returning the car full.