Thrifty Car Rentals in Cleveland from $31/day

5.2 Okay

Intermediate

Jul 18 2017

Check in too long

Pros: Waited over an hour in line to pickup reserved car. Leasing gal insisted on slowly going over all the offers with each customer. Very frustrating.

8.0 Good

Intermediate

Jul 8 2017

Look out for overage charges

Cons: Charging $20.00 per hour for every hour past 24. That's crazy. 5 hour past the 24 is more than a full day

6.4 Good

Compact

Jul 5 2017

Disappointing Pick-Up Experience

Pros: Thrifty ultimately honored their quoted price.

Cons: Staff who helped me was initially reluctant to honor price quote or car class that was reserved. She tried to talk me into paying for an upgrade and then informed me after I said no to the upgrade that they didn't have any cars in the class I had reserved so I would have to step down a class (which would have been too small for my needs). Supervisor ultimately intervened and situation was resolved, but not without unneeded stress.

10.0 Excellent

Full-size

May 31 2017

Pros: Everyone was great and professional

Cons: I can't find one thing to complain about.

6.4 Good

Standard

Apr 10 2017

Pros: The car was clean, and met our needs.

Cons: I had reserved a small SUV initially. When I went to get the car, I was told that the reservation was for a compact, and if I wanted a larger car, the price increased. At that point, I didn't have a choice because I needed a bigger car, so I ended up paying over $100 more then the reservation initially showed. The representative was not helpful in resolving the issue, and told me there was nothing she could do about it. When I dropped the car off, no one was there for me to talk to. I didn't hear anything about Thrifty receiving the car, or get any information about it the next day, like the sign said I would. Not a place I will rent from again.

2.0 Poor

Standard

Mar 21 2017

Update your descriptions

Cons: The description and picture did not match what I was given.

10.0 Excellent

Full-size

Mar 19 2017

Pros: Pricing was great, and pick-up/drop-off were very quick and easy. Good selection of available vehicles, too.

Cons: The insurance pricing was high, so I didn't purchase. It's a roll of the dice without it, but it worked out this time.

4.4 Okay

Standard

Mar 6 2017

Pros: Showed an SUV in pic for special. Got a micro car, embarrassed to drive.

7.6 Good

Standard

Feb 19 2017

Pros: Efficient delivery & drop-off

Cons: Since pick up, the car had a tobacco smell. Somebody smoked inside & wasn´t cleaned afterwards !!!

10.0 Excellent

Intermediate

Nov 2 2016

Great experience

Pros: The type of the car. The service and the employees.

Cons: Maybe the total price little bit.

6.4 Good

Intermediate

Sep 25 2016

Pros: Choice of vehicles

Cons: Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.

8.4 Excellent

Intermediate

Feb 29 2016

Pros: I had problem with the wipers on my first car, and they quickly replaced it with another car.

Cons: Some cars smell a lot like smoke or air freshener

10.0 Excellent

Compact

Feb 27 2016

first timer!!

Pros: It was easy and the associates were so nice!

Cons: Hard to find rental office at first and dropping off was not that confusing during the daylight hours.

9.2 Excellent

Economy

Nov 28 2015

one way rental

Pros: Thrifty was great about exchanging my car - twice - during my rental. First, a rock hit my windshield. Then, one morning the car wouldn't start and they towed me to a place to get a new one.

Cons: Well, wish the car hadn't malfunctioned.

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