Reviews for Thrifty in Cleveland
- All reviews 100%
Jul 18 2017
Check in too long
Pros: Waited over an hour in line to pickup reserved car. Leasing gal insisted on slowly going over all the offers with each customer. Very frustrating.
Jul 8 2017
Look out for overage charges
Cons: Charging $20.00 per hour for every hour past 24. That's crazy. 5 hour past the 24 is more than a full day
Jul 5 2017
Disappointing Pick-Up Experience
Pros: Thrifty ultimately honored their quoted price.
Cons: Staff who helped me was initially reluctant to honor price quote or car class that was reserved. She tried to talk me into paying for an upgrade and then informed me after I said no to the upgrade that they didn't have any cars in the class I had reserved so I would have to step down a class (which would have been too small for my needs). Supervisor ultimately intervened and situation was resolved, but not without unneeded stress.
May 31 2017
Pros: Everyone was great and professional
Cons: I can't find one thing to complain about.