Reviews for Thrifty in Cleveland
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May 31 2017
Pros: Everyone was great and professional
Cons: I can't find one thing to complain about.
Apr 10 2017
Pros: The car was clean, and met our needs.
Cons: I had reserved a small SUV initially. When I went to get the car, I was told that the reservation was for a compact, and if I wanted a larger car, the price increased. At that point, I didn't have a choice because I needed a bigger car, so I ended up paying over $100 more then the reservation initially showed. The representative was not helpful in resolving the issue, and told me there was nothing she could do about it. When I dropped the car off, no one was there for me to talk to. I didn't hear anything about Thrifty receiving the car, or get any information about it the next day, like the sign said I would. Not a place I will rent from again.
Mar 21 2017
Update your descriptions
Cons: The description and picture did not match what I was given.
Mar 19 2017
Pros: Pricing was great, and pick-up/drop-off were very quick and easy. Good selection of available vehicles, too.
Cons: The insurance pricing was high, so I didn't purchase. It's a roll of the dice without it, but it worked out this time.