Book Thrifty car rentals in Cleveland

Reviews for Thrifty in Cleveland

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Excellent

32

Good

11

Okay

8

Mediocre

8

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6.4

Cons:Too much $$$Reviewed Jun 29 2020

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2.0

Pros:Picking up from Cleveland Airport was confusingCons:If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.Reviewed Jul 1 2020

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6.8

Pros:The car itself was nice.Cons:This was the worse experience I have ever had renting a car. I initially reserved the car online, we arrived at the rental car center and was greeted by Patrick - he was very friendly, talking about various things, which was fine, but in my opinion too much. he talked like a used car salesman. Our booking was for a Chrysler 300 or something similar, I left my husband to finish the paperwork while I went to the restroom. When I got back my husband said we were getting a Nissan and was going to cost $65 additional for 6 days. I went to Patrick and told him this was not the agreed price; they did not have a Chrysler 300, so I was told a Nissan Altima was a similar car class - but Patrick was insisting this was additional $, he said it had leather seats, we did not care that it had leather seats. We came to Cleveland to see kids and grand kids, this was not an importance to us. Bottom line he continued to be confrontational in front of everybody, even when his supervisor told him to back down and it continued outside as we picked up our car. I was told by supervisor i would be charged original price of $205.56; however, i checked online and Thrifty charged $282.21. Cindy McGrath - 407-908-6380Reviewed Nov 1 2017

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8.0

Pros:Checkout was easy, staff friendlyCons:The car didn’t drive very wellReviewed Jan 23 2021

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2.0

Pros:NothingCons:Would not refund me even though I couldn't travel due to Covid-19!Reviewed Jul 17 2020

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2.8

HORRIBLEPros:Not much.Cons:The lady that checked me into the rental had an attitude, the car had not floor mats and the bluetooth would not sync with my phone. At check in there was a sign saying a receipt for gas purchased within 10 of their rental location must be left in the car or charges would result. I told them I had a 6:00 a.m flight and as a 5'2" single female I was not happy to be told that I must stop at 3:30-4:00 a.m in an unfamiliar area to do that, and that I always fill up the night before but just a bit outside that 10 mile radius. That is where the attitude came in. The lady made some notes in the computer and sent me on my way. I open my credit card statement yesterday, and Thrifty charged me 250.00 for a smoking fee. I am livid. I called and customer service told me that there was a note to charge me and NOT to take the charge off. I do not smoke in my rentals. Those that smoke, did so outside of the vehicle. Granted the car door may have been open to block a little of the frigid wind, but there is nothing that says that a 5 foot berth of non smoked in air must surround the car. I will NEVER rent from Thrifty again, which is too bad because I make frequent trips to the Cleveland area and require a car every time. They lost a customer with a potential of 5-10 rentals for various lengths of time. This last rental was 16 days. I will pay the higher cost for Avis as I have always had such great service from them and a wonderful staff.Reviewed Jan 7 2018

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4.0

Reserved Vehicle UnavailableCons:The vehicle that I had placed on reserve was not available and rather than provide a free upgrade to something similar but slightly larger they left me waiting for close to an hour for a car to drive off with. It was cold and raining and around 9 p.m. and no one came to my assistance. Finally, I went back out to the lot and said that I would take a lesser vehicle at the same cost just to be done with the situation. I drove off the lot with a brake grabbing and tobacco smoke smelling SUV without any discounts granted for this inconvenience.Reviewed Nov 8 2017

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4.4

Pros:Drop-off easyCons:Would not allow to leave lot without purchasing insurance. Nearly doubling the price from what was booked/reserved.Reviewed May 31 2020

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2.0

Pros:The drop off went fine. When I told the agent that we turned the car into about our horrible experience picking up the car, he deducted $10 off of the remaining fees.Cons:The pick up was the worst we have ever experienced. From the time that we arrived at the Thrifty counter until we were given the car, it was almost an hour. While we did receive a free upgrade, the wait was totally unacceptable. They gave us a coupon for 15% off of our NEXT Thrifty rental which probably should have just applied to the current rental.Reviewed May 24 2021

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10.0

Great overall experience for the moneyPros:Great customer service. Good Car. Very clean. Only issue was that there wasn't a USB charging port in the car.Reviewed Apr 16 2018

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8.4

Pretty good.Pros:The counter agent was great she was nice, friendly and professional, she answered all my questions and we really had a nice conversation while she got me set up. She was the best over the counter experience I've had some time. While not having a credit card on me the car rental still took care of me and at a cheap affordable price.Cons:The car was lacking features. Kind of smelled weird & the car made some weird noises that made me uncomfortable & concerned, the radios sound system was messed up it. It just sounded terrible & during a long drive the radio is about all you got. license plate was all dented up too.Reviewed Dec 19 2016

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10.0

Great experiencePros:The type of the car. The service and the employees.Cons:Maybe the total price little bit.Reviewed Nov 2 2016

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• 7.7 /10Enterprise Car Rentals at Cleveland
• 5.2 /10Avis Car Rentals at Cleveland
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• 5.9 /10Budget Car Rentals at Cleveland
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• 6.0 /10Hertz Car Rentals at Cleveland
• 8.0 /10Alamo Car Rentals at Cleveland

• Has the Thrifty rental car policy in Cleveland changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• How much does it cost to rent a car from Thrifty in Cleveland?

  On average a rental car from Thrifty in Cleveland costs $47 per day.

• What is the most popular rental car from Thrifty in Cleveland?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Thrifty in Cleveland.

• How many car rental locations does Thrifty have in Cleveland?

  Thrifty has 1 rental location in Cleveland. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Hopkins Intl airport (CLE)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?

  Yes