Reviews for Dollar in Cleveland
- All reviews 100%
Based on 75 reviews
Dec 7 2016
We made a reservation but they ran out of rental c
Cons: We even called customer service. They told us to come back at 9PM and they would have a rental car for us. We came back and the guy at the desk laughed at us saying who did you talk to we still have no cars. Had to use Uber
Nov 21 2016
Pros: After much debate about pricing, manager gave me an upgrade and explained about the discount offers sent on email. I appreciate his help,
Cons: Car service light came on within 10 miles and stayed on the rest of the trip.
Nov 10 2016
Pros: I purchased a special discount for the weekend that displayed a midsize car but when I got to dollar rental, I was told the special was up to managers discretion. Supposedly the manager decided to pick economy size and there were only two cars available. I felt they could've easily given me a midsize with how many were available. The car was clean but had an odd odor that never left for the whole week.
Cons: Car smell and car size with managers special
Nov 7 2016
Pros: It was good on gas
Cons: The car drove terrible and it smelled weird
Oct 21 2016
Pros: nice set up for shuttle pickup and return! freindly service employees! Good price!
Oct 17 2016
Pros: Great service at the counter!
Oct 13 2016
Pros: Quick in and out service
Cons: Car was not clean, broken parts of the car, keys were covered with some oily fluid and the car had plenty of freshener sprayed to hide the smell of cigarets; etc
Oct 11 2016
Cheap DOLLAR !!
Pros: Procedure set up by Dollar to check condition of the car when departure is at the exit door by THE CUSTOMER ( men I am paying for the rental car do the service!) with the pressure of the others cars behind in the queue. Badly damaged front tire is a SAFETY risk for the CUSTOMER. Poor balance of tires caused annoying noise (FOR @ WEEKS!) Car was dirty with stained seats Counter guy was arrogant and uncooperative he refused to call his manager when customer requested and said the problem of car check was to be resolved by the dispatcher in the parking lot
Oct 4 2016
Long wait for vehicle pickup
Pros: Car was fine.
Cons: Waited 25 minutes in counter line and then another 25 minutes to get the car. An hour overall.
Oct 3 2016
Pros: Was able to walk to Hertz and will never again engage Dollar or KAYAK...for anything!
Sep 29 2016
Pros: Good price
Cons: The car was small and not particularly comfortable. It was very loud. A whistling sound when driving. Usually when I rent they upgrade.
Sep 21 2016
Pros: Clean car and drove very well. Good gas mileage
Cons: Why do you have to charge an extra $15 / day to have an additional driver ? More so, why require a separate visit to the rental depo to have the contract edited for each day of the additional driver? This is a very inconvenient process and cost... not very customer oriented...
Sep 19 2016
Dollar Car - Thrifty Car - Solid and Trusted
Pros: I like Dollar because their cars are reasonably priced and they never push me too far on options. This will keep me a long term customer - not to be pushed!! The people are also "real" - I feel comfortable with them. Cars are clean and relatively new.
Cons: Every experience thus far was great.
Sep 11 2016
Pros: Possibility to choose any car at parking lot
Cons: Car wasn't really clean
Aug 30 2016
Bait and Switch
Pros: Car I ended up paying for was fine
Cons: Apparently the car level "special" is a complete and total SCAM. They tried to get me to accept a car TWO FULL PRICE POINTS BELOW "special" indicating it was up to the manager. So I pay more fot a compact? How freakin special indeed. I ended up paying another $60 to get a car I felt safe in - at the last minute. We dont need this kinda BS
Aug 29 2016
Kayak - Great Price
Pros: The price was great. The car was clean. The staff was efficient.
Aug 13 2016
Pros: Ease of picking up the car at Cleveland Airport's Car Rental Center
Cons: Toyota Yaris qualified as a compact car model, and it had no cruise control and the seats were not comfortable.
Jul 19 2016
Cons: aggressive up sale. Customer representative asked if i was going to purchase there insurance as my current insurance would NOT cover any accidentals and if anything were to happen it would be all out of pocket
Jun 28 2016
No available cars and no help with the issue
Cons: The service was terrible! After half an hour in line, I was given a contract, then told there were no available cars. They told me to wait until they called me (along with a number of other people who were waiting for a car). I waited another half an hour with my contract and then asked them when a car would be available. They said they didn't know. I then told them to cancel my contract with them. I went to Enterprise - much better price and great service even though it was a last minute reservation with Enterprise. Jean
Jun 19 2016
Bad time at CLE
Cons: Got a compact car for a mid size price. Agent seemed to enjoy my dissatisfaction. Only time I have ever rented a car where they charge to add my wife as a driver. Agent sent us out the door that was at the opposite end of the lot where the car was.
Jun 16 2016
Pros: I liked the price but I'm use to a bigger car.
Cons: See above
Jun 13 2016
Cons: The car we reserved was not available and no attempt was made to offer us another car at no charge. The wait for a car within our rental category was unacceptable, and the fact that they tried to charge us for an upgrade for a replacement (which they also could not guarantee was immediately available) was also unacceptable.
May 30 2016
Pros: John at the exit booth was awesome! Friendly, polite and fast!
May 24 2016
Pruis C as rental car was great!
Pros: Loved the Prius C as an option for the rental! The process to rent seemed long and tedious but I think that is rental cars in general. The shuttle from the airport was very fast and had no wait at pick up or drop off!
May 11 2016
Quick and easy
Pros: They didn't have any compact cars left so they upgraded me to a midsize SUV , they were quick and nice about it
Cons: Nothing really
May 10 2016
Cons: Amount of time it took in line to get to a customer service rep to pick up the car.
May 5 2016
Pros: The car had less than 2000 miles on it and though a compact car, it was very roomy inside.
Apr 17 2016
Pros: My flight my delayed by a few hours. I called and they said it was not a problem. When i got there the guy at the counter was so nice. He was even worried about my safety beca It started to snow. He kept repeating to drive safe and call if i need anything. When i came back to return the car it was very easy. There was a gas station a mile or so from where to drop the car off so that was convenient. It was an amazing experience. The cars are brand new 2016. Count ask for anything better.
Apr 10 2016
Great value, and vehicle.
Pros: Fuel efficient Mazda 3 with full suite of features, including blind spot warning, auto wipers, and backup camera. Car well maintained. Drove 800+ miles in 3 days, and was comfortable the entire time.
Cons: Wait at pickup, @ 20 minutes. Service reps worked quickly, but it took awhile with the great prices attracting so many people.
Apr 9 2016
Pros: The car
Cons: Service- abrupt, did not explain things well, no attendant when you pick up the car. Service better when I dropped off car. Next time, I'm using enterprise!
Apr 9 2016
Pros: The drop off was interesting. Things were labeled well. We pulled up, they scanned the sticker on the windshield, turned it on to look at mileage and gas left over and handed us a receipt. They never really inspected the van at all. We were in their lot less than 5-minutes.
Cons: I didn't have anyone to talk to about the "extra" added on pricing.
Mar 31 2016
One of the worst car rental experiences of our lif
Pros: One of the worst car rental experiences of our life
Cons: I returned the car with a full tank of gas and they charge me $13.95 for not having a receipt for the gas I had just purchased. Completely illogical. I will never rent from Dollar again.
Mar 29 2016
Pros: very good value for money, service and quality of car
Cons: the yellow car was the ugliest I have ever seen, embarrassing to drive for a male
Mar 26 2016
Inexcusable wait at pick up counter
Cons: I waited for over 30 minutes in line to pick up the car. I still had another 15 minutes to go when I noticed that all other car rental counters had no lines. I went to Alamo that had no line and rented a larger car for the same price.
Feb 29 2016
You get what you pay for.
Pros: The price
Cons: The cars were dirty and smelled. I tested three cars on the lot before finding one with a smell I could tolerate.
Dec 30 2015
Good solid option
Pros: Liked being able to pick out my own car.
Cons: The tenant outside sat in his car, while I tried to load my large suitcase into the car in 30 windy weather.
Dec 17 2015
Cons: off site LONG WAY off site car smelled like smoke
Dec 10 2015
Dollar Rental Car Center at CLE
Pros: I like the staff at this particular location.
Cons: The car I was assigned had poor gas mileage. Kia's are the worst cars around.
Nov 5 2015
Helpful and Friendly
Pros: The car was perfect for what I needed. When checking in the woman helping me was amazing. She was friendly and when I told her where I was going and that I had no idea where anything was she brought out a map and circled things for me. She told me about the area and just was great overall.
Cons: I was worried about the car because on the second day it decided that it was going to take forever to start. I could hear it turning over but it wouldn't just come to life.
Oct 22 2015
Pros: He would not rent to me simply because I did not have two credit cards it was very inconvenient