Reviews for Economy Rent a Car in San Jose
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Sep 29 2016
Do not rent a car through this site
Pros: Didn't end up renting the car because the right insurance wasn't paid for through this site.
Cons: Read through the fine print VERY carefully. I thought I had and apparently missed it all. The car ends up costing much more because the insurance you buy through sites like Kayak are not accepted by the car rental places.
Sep 15 2016
Cons: It would've been nice to know that the insurance i bought online was worthless in almost every way. If you get the online insurance, the rental agencies will accept it but put a huge hold on your card (in my case, 2500). There is also ANOTHER personal liability insurance imposed by the government, which I verified, which makes the price jump EXPONENTIALLY. Kayak needs to do more research and ensure that users have all of the information that they need because my so called "$65" car rental was actually $650, and the "Allianz" insurance is worthless unless you can spare a ridiculous hold on your card.
Sep 12 2016
Bait and Switch
Pros: Pickup was excellent, right from the airport quick and easy but, to drop off, you have to wait in line again behind anyone there including pickups; even if you purchased all the bells and whistles! If you have a time schedule with a flight to catch like most people, this is Not convenient at all. Although the customer service agent did his best for both. I don't think it was the people but, rather the system that needs improving..
Cons: The worst part was the bait and switch routine. The teaser rate offered online is NOT anywhere close to the real rate! Mine was supposed to be around $45.00 US. In reality it was $120.00 If you want the extra protections offered it added about $80.00 more, total of over $200.00!! Also, the car's rear axle or tire had a loud hum like either a bearing or tire was bad, noticeable at only about 10mph; seems like they should do a quick test drive after each rental.
Aug 31 2016
Economy will try to steal from you
Cons: In addition to the standard hidden fees and insurance which make up a huge portion of the costs of rental cars in Costa Rica, economy charged us for an additional driver though we didn't have one, as well as damage to the car. They refuse to provide backup for the damage charges, and cannot show any documentation to breakdown the costs. I was told by the customer service rep that tney can charge whatever they want and we have no choice but to pay. I am taking the matter to management at economy. I would never rent from them again. If you rent from them be prepared for strong-arm tactics and additional charges