Reviews for Budget in San Jose
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Jan 15 2017
Be aware of insurance difficulties
Pros: The car itself was great for getting around Costa Rica, I don't recommend anything less than an SUV for that. The problem we encountered was paying for the insurance through Kayak via Allianz. When we arrived at Budget having insurance already, we were told that if we wanted to use our third party insurance (Allianz) we had to put down a $3,000.00 hold on a credit card that we weren't prepared for and was not easy to resolve. We ended up having to cancel the Allianz insurance and purchase insurance through Budget which brought our total from $140 (car rental + Allianz at time of booking through Kayak) to $400 (rental + Budget insurance). Not a cost we had prepared for, plus we had to spend over an hour resolving the issue once we arrived at Budget.
Dec 30 2016
Fine Car, Charges Excessive
Pros: The car was clean and worked well. It was sized to contain my wife and I, and all our bags. It was a newer model and contained some good features that we enjoyed using.
Cons: Check-in took over an hour due to a line of people. There are added costs that you must use in Costa Rica, one being insurance. Unless you can clearly indicate your coverage in a foreign country, you are required to purchase insurance for the car. This was a significant addition to the base car rental price but it is a requirement from all companies. There are probably cheaper options than the one we chose but everyone should be aware. We also wanted a GPS device for navigation but it was very problematic in operation. The commands coming from the device were muffled and we could not understand them. I could not attach the device in an easily viewable area, so my wife had to stay connected to the device to keep me informed of where to turn. Finally, the device would turn off or switch from the specified directions from time to time. It was difficult enough to determine where to go without having to input the directions again and again. This device was not worth the daily price we paid. Lastly, the check out was slightly delayed. They could not shuttle us to a hotel that we were staying in before our flight the next day (San Jose is further away from the airport ) but they did drop us off at the airport to try and find transport from there.
Dec 25 2016
Great experience overall but traded in our car for
Pros: Great experience overall. Once we got a better car.
Cons: Don't get the daihatsu terios. Not a good car. Better off getting a Toyota rav4.
Dec 24 2016
Pros: Buen.carro sin fallas, excelente servicio al cliente
Cons: Que el seguro no este en la página y tengamos que pagar más de lo que dice en la página pues habían páginas que incluían seguro y al final era malas económico que ir a budget con un precio menor y poniendo eel seguro sobrepasaba a las demás compañías