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Huge parking fee! Whatever rate you see, add $16 to it before you decide. There are other options in 1~2miles with better value and free parking. Moreover, Hilton has no breakfast, while others do.
We always like staying at Hilton Anaheim when we come to Disneyland. It is close enough to the shuttle parking lot that we can just walk there, saving us money we would have spent on parking. It also helps when some of us want to stay at the park longer. Those who need a break can return to the hotel to rest. The Hilton has a Starbucks and a food court. It also has a restaurant and bar. The service is great too. The room was clean and spacious. So glad there is a fridge. There was a long line at Starbucks in the morning. I guess we all wanted coffee at the same time.
Excellent fast check out system Check in system a little slow
Location was good Everything else sucked .
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
interior was nice when we came inside the room They only clean our bathroom one day for a 2 stay day
the place was clean and very well taken care of. good location. nice rooms, except for (see what i didn't like) i was woken up at 9:00a.m. by some sort of knocking maybe caused by expanding joints or metal or possibly construction occuring in an adjacent rooom. i was in the quient wing so the knocking made it more irritating. it went on from 9:00a.m. for at least two hours. i had arrived early that morning like 1:00a.m. and hope to sleep to about 11:00a.m. but with the knocking that wasn't happening. i had to get up and get ready and leave to avoid the annoyance all together. there are many factors/expectation one has when staying at a hotel. with this particular stay i was hoping for a long and good night's sleep. the hotel failed in that respect. that was the most important aspect of that stay given my arrival time and need of a solid rest before a long drive home. disappointing!
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
The way the lobby looked was nice. My boyfriend and I came to the Hilton in Anaheim and stayed for two nights to celebrate his birthday. We have stayed at many hotels around this area because we like to go to Disneyland, and this was by far the WORST hotel I have stayed at, Mediocre looking room, lazy house keepers and horrible service. Also had to keep the a/c running at 65 degrees because if we didn't, our "non-smoking" room will begin to smell like cigarettes. Maybe it was the room next to us that smoked cigs in their room but it was very strong in ours. Upon entering the room, the tv wasn't working, had to call the front desk to send someone up to fix it, said he'd be there in 10-15 min...he shows up almost two hours later. It would've been nice to know he'd be there in 2 hours NOT 15 min. The next morning we leave our room go to breakfast at 7 am expecting that our room will be stocked with new towels and have our bed made...we come back at 4 pm and our room has NOT been replenished no one has came in to clean anything! I call the front desk and he tells me house keeping will be there in 10-15min. 20 min later nothing...I call back and tell them that I just need some towels and finally after waiting 45 min and calling twice I got my 2 towels. The showers were terrible. For starters the shower curtain kept wanting to stick to my legs and I had to place the curtain outside of the tub to prevent that, causing water to spill on the floor but at that point I was already annoyed by this curtain! Then the water took forever to warm up, and it was either SCORCHING HOT or ICE COLD for water temperature. Overall my stay was just very very disappointing. I was expecting more from a Hilton and my boyfriend wasn't happy with it either. I have never been so pissed off to the point where I'd want to write a review like this but this place is really NOT worth the amount of money you'd have to spend. (Btw they try to charge you $5 for a ride to the park when you could just walk right across the street to the Disney shuttles for free lol). I feel that I must emphasize that this place doesn't care about its guests, they just want your money. I'll come back to Anaheim and its other wonderful hotels, but I definitely won't be staying here.
We enjoyed the comfort of the bed. We especially loved the gym facility and classes offered - definitely worth the extra fee. Gift shops were nice and had needed items. It was a little pricey, but that was okay. Close to CVS and Walgreens. Nice walk to Disney. Starbucks gets very busy. Our bathroom could have been cleaner. The hotel should have complimentary wifi, like comparable area hotels.
Room was clean and comfortable. Easy walk to theme parks. Ticket purchase convenience Parking fee is high and availability is terrible when there's a convention center event. Our room was a *mile* from the hotel lobby
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
Can't beat the location, an easy walk to Downtown Disney/Grand California. Well appointed, comfortable rooms. Nice staff and facilities.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Earlier check in. Charged $18 for parking.
Great service and the staff was very friendly and nice.
Location was great. The shower could use some updates.
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
Easy to find. Easy access to Disneyland from where they're located Checking in and not being told about the fee for parking. The broken shower Possible black mold growing in the corners of the shower With this being called a 4 star hotel I was very disappointed in the facility.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Location. Quality not inpar with other Sheraton hotels
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
Breakfast Price Location
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
Bed was very comfortable and staff was friendly. Breakfast orange juice was very watery and they were out of forks.
Friendly staff. Good value. Room was nice. Breakfast needs improvement. Ran out of forks and orange juice. Quite a long walk to Downtown Disney.
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
I stayed at the Paradise Pier Hotel several times. I love how roomy it is and very relaxing! I like the view from the rooms...one side you can watch World of Color with the television playing the sounds for the show! We stay with a family of four, there is a sofa that turns into a bed. The toiletries are very nice!!! If you stay at a Disney property, you can use the special entrance from the Grand Californian. The Surfside Lounge is a bar/ snack shop you can warm up food (there is a microwave!) and pick up utensils (fork, knife, spoon or condiments). I personally like the vending machines on the ground floor..it is in a room by itself! PCH Grill is great during breakfast and looks fun at dinner time too! I whole hearted recommend staying here with everybody!! Upper level soda machines take only credit cards. Wish there was more food eateries.
Close to theme park with early entrance Very noisy, staff unappreciative of guests, staff non responsive to complaints, room service quality is mediocre.
The room was very nice and the view was amazing. No complaints, we got a great deal and would stay here again.
We loved our stay here. Our family can't wait to return! We loved the pools, the closeness to the park (our room over looked it!) and the on site character breakfast. Also loved the bunk beds for kids There is a Loud speaker in the park that they do announcements on. You could here that muffled early in AM or late at night from our room. Needs a new shower head.
The lobby was beautiful, the service was excellent, the location was perfect for visiting the parks and downtown Disney, and the room was big. While the room was large, it wasn't anything amazing for the price.
I liked that it was very close to downtown disney and the convention center. We didn't even need a car. We put our please service sign out at about 7:00am and came back at 2:00pm and the room still wasn't ready. They didn't stop by until about 3:30 which I think is a little too long. I wish you also had a vending machine for when the grocery store is closed. Coming from a different time zone it was hard to get a quick snack.
Local and clean
Highly recommended, just across Disney street. Large room with fridge, quiet, clean ... excellent The breakfast: have to pay for milk and cereal!
Room cleanliness. Pool near Disneyland Everything was great
Location It was dirty, full of bugs and needs some serious renovating.
Close to Disneyland and restaurants. Safe in room. Towels nice and thick. Clean rooms and property. Handy store. Just barely enough parking spaces, and it costs $9 per day. Store items a bit pricey.
its availability to my needs without going far
Location and cleanless and overall design has an iverall good feeling Just better the complimentary breakfeast its really not that good just donuts and cofee or orange juice. And the hidden fees once you get there you would have thought hotel included free parking but charged 9 plus tax and checking in early additional days parking
Incredibly clean room on the first floor (of 2). We were there for 5 days, and originally we thought we'd only be there at night after full days at Disney. We ended up coming back each day for about an hour or two during the hottest part of the day (and to avoid some crowds!). A small fridge to keep things cool, the bed was very comphy, a lot of pillows to choose from. Some other guests would slam the doors occasionally, but nothing the hotel can really do about that. We didn't have a car so didn't have to worry about parking. Looked like there was plenty of room, slots were probably a little closer together than my car would've like but that's just me being a little picky. It is litterally 100 yards from the Disney tickets stands, or you can buy in the lobby. Service was pretty quick checking in and out. The little shop has a bunch of travel items and small snacky items and plenty to drink. Pretty much anything a traveler would need. Only problem, and this is really minor, is that the toilet would slip occasionally and not fill the tank in order to flush again. Simple fix, just take off the top and push down on the pump thing, works good. No other problems with our stay!
Location to Disneyland, Clean updated rooms. Clean towels everyday, You now have to pay for parking and it was not stated on line. You have to pay for some things at the contental breakfast. If paying ...not great choices either.
We stayed here since we couldn't get into (what used to be) our favorite place a few doors down. From the second we got there everything was pleasent and clean. The front desk got us sorted out quick, which was much appreciated as we had just spent 10 hours on a small motorcycle, and our room was nice and quiet. I had read some other reviews about the "outrageous" parking fee which turned out to be $9 a night which didn't bother me. They have valet, but you don't have to use them if you don't want to. They sell 2-5 day park hopper tickets right there for the same price as the gate so I didn't have to wait at the line for tickets which was great!!! There is a small attached cafe which sells the typical Starbucks-ish fare and has some grocery items and souvineers as well. The walk to the park is almost the closest walk you could have, only one hotel closer. If you are still awake after your day at Disneyland there are plenty of channels on the TV, and they are clear. Overall we had a great expirience and this will be our first choice on future visits. I really don't have any complaints. Some will complain about the parking rate, but as far as I can tell everyone is charging about the same so to me it was a non-issue.
Close to disneyland
Disgusting dirty carpets, dirty sink, very uncomfortable bed, shower head not working. Very unfriendly staff. I travel for business every week sometimes to 2 different locations in one week. This by far was the dirtiest hotel with the most uncomfortable bed and the most disgusting bathroom and dirtiest carpet I have ever stayed in. Do not stay here Everything
Location is awesome Moved to 3 rooms. All AC vents had mold
Good price for location and proximity to park. Super hot in the hallways.... Room AC worked fine but the hallways need AC.
Perfect location in relation to Disneyland. Also the staff were exceptionally well at their job. The rooms were spacious and well furnished. The beds were comfortable but the pillows were definitely uncomfortable. Also the trash was left in the hallways from other rooms meaning that room service did not always collect the trash.
Location is excellent Wi if on worked for few hours out of my 3 day stay. It was reported on several occasions to no avail.
The hotel was very close to Disneyland Resort and I was able to walk right over to the park, so that was extremely convenient. The price was comparable with other hotels in the area. Staff was very friendly at check in. Parking was not included in the cost of the stay, which at a comparable hotel in the area, it is complimentary. They also charge for their shuttle to the park, where it is complimentary for some nearby hotels. Also, no included breakfast.
Spacious and friendly
very convenient location to convention center room décor is dated, pillows were lumpy/old, breakfast buffet was not good. price for value was high for expensive tradeshow hotel rate
The location is great. Disneyland, several restaurants and a CVS are all within easy walking distance. The booking website listed "free continental breakfast" as an amenity. It is not free. The hotel charges for breakfast and daily parking. The "free" WiFi was terrible. The room also could have been cleaner; there was still a sock on the floor from a previous occupant.
I liked that it was clean and the room was pretty nice. It was everything I was hoping for. I had never heard of the this hotel before but it was within walking distance to the Anaheim Convention center and alot cheaper than the Hilton. I was worried as to how it would look, or if it would be clean enough, or worth the money I was paying. But all my fears were put to rest and I enjoyed my stay. I didn't like having to pay for parking at a Hotel I was already paying for but it was par for the course, with all hotels in the area charging similar fees. So no biggie I guess.
Nicely updated. Having a k-cup coffee maker was nice Front desk was friendly and quick Would have been better if the room had a mini fridge. Maids started vaccumming the hallways at 730-800 every morning not a nice way to wake up. No free breakfast.
Restaurant Quietness Proximity to the park No free breakfast 14 dollar per day parking charge
Great location Small room for our two girls and us.
I love how close this hotel is to Disneyland resort. Sure it's not on DLR property, but It is probably the same walking distance from the parks to this hotel as it is to the on property hotels. The family suite was comfy and spacious. We would definitely stay here again. Parking/Valet fee, but it's cheaper than what Disney charges!
Great value for the price. About 1 1/2 miles from Disneyland entrance. A few restaurants within walking distance You have to pay for parking
Staff were very friendly and rooms are very clean. They had the room ready quickly. I did not like to parking charge. I think parking should me included in the hotel service
I like the proximity to Disneyland, the security of the hotel and the cleanliness of the room. On the first day of my stay the person that cleaned my room had and artistic side. Whoever the person was made flowers with washcloths and hand towels plus the facial and toilet tissue, it was really cute and showed that the person took time to care about my stay in the hotel. I have stayed at this hotel numerous times and would do so again...Also has a spectacular view of the Disneyland fireworks at night. I was unhappy that I received a handicap accessible bathroom. I am not handicapped nor do I need a special shower. The shower head was detachable but low for wheelchair accessibility and I didn't have the ability to switch to the appropriate height shower head with was in place. I felt the room should have been reserved for someone that needed the assistance. I was also unhappy with the maid service on the second day of my stay...my personal products were moved about in the shower and I do not feel comfortable with strangers handling my products and moving them to a location more convenient for the person cleaning the shower this also occurred on the third day.
Proximity to Disneyland can hardly be beat. Standard rooms are decent sized, modern enough amenities. Rooms were clean and housekeeping did a nice job. Friendly front desk and valet, always saying hello. Would DEFINITELY consider staying here again, especially with a decent rate. Not exactly a bargain price, but you're paying to be so close to Disneyland. The surface of the pool deck was a little dingey, but the pool and hottub were both nice enough and in a great spot for viewing the fireworks.
Very clean and large room. Very close walking distance to Disneyland. Very quiet.
Room size. Pool. Cleanliness. Friendly, thorough housekeeping. Great shower head Cable channel system. No refill on sweeter and creamer for coffee on second morning.
Comfortable and close to Disneyland. The pool didn't open until 9, which means we couldn't use i, because by that time we had to be ready for the park. My kids were up at 6:30 and wanted to swim before Disneyland. It was very disappointing for them and we pretty much has nothing to do for several hours.
Parking very convienent and We liked the fact that the room had a refrigerator, microwave and coffee maker. Concierge and parking attendants were excellent. Keep up the great work.
Staff was excellent Air conditioning not good
Location We had no hot water and we had ants and other bugs in the room and it's was very loud
The price and the amenities were quite satisfactory. It's not the ritz, but it was quite appropriate for what we needed. Sometimes heard a toilet flush next door, but nothing that bothered us at all. There were a couple hairs on the floor near the bathroom - not particularly appealing, however for the price it didn't bother us too much.
Staff was friendly. Room was clean. Within walking distance of Disneyland. Free parking on site. Mini fridge didn't keep contents very cold. Only ice machine I saw was on the ground floor near the elevator, and our room was located on the top floor.
When I requested a working fridge it was promptly brought The maintenance guy didn't know if the fridge would work, it stank inside and out. The sheets were dirty. There wasn't good air circulation and the bathroom smelled like mold.
Close proximity to Disneyland, and very helpful staff. Rooms were clean and well cared for. Beds were hard and uncomfortable.
Easy check in and check out. Walls so thin you can hear everything. We were on the first floor with a family above us. They kids were constantly jumping around and pounding on the floor. This lasted all night and early morning. We had to call the front desk twice and still didn't resolve the problem. They should really consider the way they place people in the rooms. Someone with little ones should probably be on the first floor so there aren't any disturbances. This was our first stay here and will definitely be our last. We were very unhappy with this stay.
large comfortable room, excellent location to disneyland
We will definitely choose Castle Inn again
the text from the staff about the room was great..check in was super fast and easy, and the room was really nice which was a surprise for one of these cheaper hotels the pool is not great
Pros = the location, mini-fridge, microwave, price, size of TV, the room was generally clean We had spiders and a few coach roaches.
Great hotel close to Disneyland. An 11 minute walk gets you to the gates. The rooms were clean and equipped with regular hotel amenities. Internet was fast and reliable.
We really enjoyed the kitchen. With a family of 7 and vacationing for 7 days, it helped in our overall costs. It would be nice to have a DVD player hooked up to at least one of the tvs.
Within walking distance of Downtown Disney and the Parks. Weird layout to get to your room. 3 different elevators: one for the parking garage, our room was accessed by a far elevator and the breakfast place was accessed on the fifth floor by yet another elevator.
Our whole family agreed that the breakfast was the best we have had away from home .... I personally liked the little store in the hotel and the room set up Parking!!!!!!!! And the fact that we had to take two different elevators to get to different parts of the hotel
The location was perfect--around the corner from Disneyland. The room was upgraded to a suite, which gave our family of 4 (2 older adults, 1 young adult and 1 teenager) more room to move around in, during the very little time we spent in the room. Microwave, coffee maker, and refrigerator were a plus. Accommodations were basic, breakfast was free but not tasty, and we didn't like the pitch for attending a time share talk.
Everything was perfect. I'm a person that has a complaint for everything They didn't have a shuttle to Disneyland
Bed didn't have a comforter,also it was very hard.
I liked that it was close enough to walk to the parks. The staff was very friendly. Hotel was clean The bed was hard very hard! Hard to sleep on . I could hear kids all night running above my room, very loud, the old time air conditioner on the floor was so loud when it came on It would wake us all up! Only one area to get ready in the morning which is in the bathroom , daunting with girls. When we first arrived there were picketers out front, and were there every morning. I asked hotel staff about it and they seemed ok with it. if these things were updated the hotel would be great!
Washing machines in 3rd and 4th floors Location is not to far to drive and not to close to walk to and from Disneyland ,shuttle is expensive 3$ per person per trip
I spended 5 days and I had a great time. Good breakfast, nice lobby, good size rooms, good for family of 6, two queens and a sofabed. I would come back. During my stay they were fixing some of the halls walls and it looked like a mess but I understand that when they finish It's going to be nice and clean.
Walking distance to Disneyland unless you have small children. Hotel and breakfast were great. Upon check in, only one person at desk and not a big variety of TV stations available, Otherwise it was fine.
It is a very clean and friendly hotel. I would stay again I didn't like that I couldn't watch the angels game. They only have a few channels you can watch from. They need more options to choose from.
All was well
The room was way better than what I expected for the money I paid. Very nice, clean, comfortable and spacious room! And its a short 10 minute walk from Disney
It was real close to Disneyland and the small mall shopping center with place to eat. I would for sure stay here again I wish they would improve there line of breakfast, I wasn't impress with what they had to offer.
Good location. Staff friendly and helpful. parking included. Rooms reasonably clean and up-to-date. Gym facilities very limited. Would be nice if there was a plan with breakfast.
Close To Disneyland Room was clean Room accommodated all 5 adults Free parking Free breakfast Friendly staff Room can get a bit warm Cannot open wind to let fresh air in Limits number of devices when connecting to wifi Not the fastest wifi
Underground parking, close to things, clean, nice facility, good price the bedding had a strong bleach smell
Very friendly staff and convenient to the park entrance. Nice TV for viewing photos! Everything was clean and functional, but you can see the wear and tear around the edges.
Nicer than most hotels in that area, (That's not saying much) Seem a little higher end, half the hotel is in a remodel but less poeple and noise, staff friendly. Pool, Jacuzzi, Sauna, work out room, restaurant (Indian food, "I didn't care to try it.") FREE PARKING!!! THANK YOU! Room acomodations fair to good. Fridge, Microwave, TV, chairs, small table. Bit of a walk to Disneyland. lack of room service. Area is scary at night, but that is not their fault. Bathroom sink way to small!!!
Plus: very close to Disneyland. Rooms are grungy and in need of an update. It feels more like a motel, carpets dirty bed is shaky and lumpy.
Location. Old TV, no Free Wi-Fi, shabby paint jobs.
I liked the deck on the second floor rooms. Complete with plastic chairs.
Easy access to Disneyland and purchase of tickets at front desk. Room was hot with afternoon sun exposed wall. Needed to run the room air conditioner continuously.
Location was good! One block down from the cross walk, but actually better than right across because we used the crosswalk by the hotel to go across rather than fight with 100 other people to go across the direct one. Lots of towels in our room when we arrived. The breakfast was a great option before Disney for us. It was 9.99 for adults and free for kids so it was perfect for my husband and I with our 2 kids. Pool looked really nice but we came in late, did one day at Disneyland, and left at 5am the next morning. Dated hotel. Door and curtains let in light which we couldn't do anything about. Carpet was very dirty and possibly wet. We couldn't tell. My husband took a shower and then came out to fix the kids bed and then a few other things and got In bed and needed to wipe his feet off and the towel was filthy! It's time To replace the carpets!
The location is excellent in relation to the park, especially for the price. The room was very hot and humid. Shower was a bit dirty, no trash can in the bathroom, etc. Not a "magical" hotel by any means, but definitely got the job done for just being at the park a few days.
Location Was a bit dated and the bathroom shower was terrible the lack of water pressure. Maid forgot to clean our room and just dropped off towels after I called
Location - good walking distance for Disneyland and convention Says free wifi but you connect and get no internet. Front desk told me it was location of my room.
1. The staff were not friendly and polite. The service at the front desk was unpleasant. And then you got the door key card and after walked almost half a mile to reach your room, you found the card didn't work, then they requested you to walk another half mile to the front desk to replace the key card. 2. The internet worked on the first day, but extremely slow, then completely died on the second day. The staff promised to fix it in 30 minutes, but it was never fixed throughout my stay (five days). Every time you asked, they asked you to go to a nearby McDonald's to use wireless, which was more than one mile away. I had to rely on my phone to receive and send emails.
I stayed at the Anaheim Plaza Hotel and Suites for 1 night. I had to pay for parking, which is $10/day, I was double charged for my room, and had to pay a $100 deposit. I called to complain about being double charged and was told that it should be released in 5 business days. If not, I should call my credit card company and complain so that they will return the charge. That's awesome!! Thank you so much!!
The staff were understanding, but their hands were tied as far as the new management's expensive policies. The new management charges $10 per night for parking, and a $100 deposit on your room! All fees for cribs and extra beds went up by $10. The facilities are old and run down. The cable was spotty and in and out on every channel. The wifi was uselessly slow. It was a ridiculously bad stay for us.
Clean Sketchy people, not well lite, very old and outdated. Should be torn down and replaced. Not what I expected for the price.
The rooms were laid out nicely with the king bed in one room and the bunk beds and couch in the other. The beds were horribly uncomfortable and ancient. The walls are thin and we listened to our upstairs neighbors walk around until the wee hours. On top of that, our credit card was charged by the hotel after we paid in full through Kayak. When we spoke to the manager to adjust it, he told us multiple times 'we weren't supposed to see that bill' (since it was significantly lower than what we paid!) On top of that, he asked us to pay a resort fee, which was clearly laid out in the bill that he sent to Kayak. Very frustrating end to our stay, and we will not be going back.
The lobby smelled nice. Ok beds. Easy walk to disney. Air conditioning rumbled like an old washing machine trying to escape. Unfinished hole repairs in the walls. Room had a dirty feel to it.
Proximity to Disneyland, and it's a good deal for the rate. Nothing bad to say. Pool was somewhat small, but we didn't really use it since we were at Disbeyland so much.
Short walk to convention center and the Hilton conference rooms. Hotel is well maintained. Parking is free, but limited spaces on site. Valet is provided free for parking your car next door at Sheraton. Small, but nice workout room. Executive king suites lack business desk to work at. Found rooms to be quite and very clean.
This hotel is really close to Disneyland Resort. Easily walkable, but also right next to one of their parking lots if you want to have your car with you. Air conditioning was not working so it was really warm in our room. Slept with the balcony door open to get some circulation. worked out alright, save for the street noise. Bring earplugs.
The staff was wonderful
I loved how clean, comfortable and quiet the hotel was. It is walking distance from Disneyland. I stayed here a couple of nights with my mom and 2 yo daughter and we were very satisfied with our room.
This is my second time staying at the Portifino Inn and Suites and both times I have had a wonderful experience. The staff are some of the friendliest in town and they were incredibly accommodating even though my husband and I landed in L.A. at 9:00 and were there to check in very early in the morning. I will definitely stay there again!
Our a/c didn't really work and the fridge didn't get very cold. It was just OK. Price was OK but still had to pay a $12/day resort fee I was unaware of until I arrived.
From checking in to checking out the staff was super nice and helpful. Thank you especially to Sandy. She had such an amazingly beautiful spirit about her.
Beds were comfortable, we both slept well A high resort fee. Listed as $10 on some paperwork, charged $15 a night at checkout. Pool area was all concrete, jammed in between 2 buildings, hardly "resort like" No free shuttle to Disneyland Not enough parking, forced to use Valet Parking
Hotel staff was very rude, there was no place to park had to park next door for 25 a night. I would never stay at this place again