Reviews for Payless in Louisville
- All reviews 100%
Jul 20 2016
Long waits, poor service
Pros: Car was satisfactory
Cons: Absurdly long wait to get car due to understaffed desk. No one to accept the return.
Jun 13 2016
They didn't save a car for my reservation!
Cons: I arrived from my flight (on-time) to find a gentleman sitting behind the counter with headphones on, staring at his computer screen. After putting my ID & credit card on the counter, it still took him around 30 seconds to acknowledge my existence. Removing his headphones, he took my ID, typed my information into his computer, and then (without saying anything to me) walked over to his counterpart at the next agency. After a brief discussion, he returned and said "I see you have a reservation, but we have no cars." What is the possible purpose of taking a reservation if you won't actually hold a car for it? I even asked about returning to the airport the next morning to pickup a car, but he said I would just have to make a new reservation...obviously I didn't have faith in their system at that point.
Dec 6 2015
Two hour window
Cons: I showed up after my designated pick up time only to realize that I had a two hour pick up window. Because I didn't show up within two hours of my appointment, I was stranded at the airport. I had to go with another agency which was a 50% increase in price. Not a good experience.
Nov 13 2015
Pros: the car was fine. not great sight lines but fine for a quick rental.
Cons: pick up was extremely slow. the place was understaffed and having computer issues. the guy was having a bad day but it seemed like that was a regular occurrence. drop off was better. Watching the other companies in the rental area I will pay a little more to go with another brand in the future. they were clearly better staffed and more helpful.