Reviews for Thrifty in Louisville
- All reviews 100%
Aug 14 2017
Pros: quality of car and cleanliness
Cons: We wanted to pick up early and they said we could upgrade or would have to wait as they had no cars in our category. They made us wait until the exact minute of our reservation and there were tons of cars when we went out to the lot. They clearly just wanted us to take the upgrade. This is the only car rental that I have not been able to pick up early, ever.
Aug 8 2017
Pros: Great car, very clean. Easy process with thrifty
Jul 31 2017
Chevy Impala - Great Vacation Car
Pros: The Chevrolet Impala was super. Great mileage, comfort and capacity. Everything worked as expected!
Cons: None of the cars covered by my premium sedan rental were available upon my arrival at the rental counter. My knowledge of what my rental covered and persistence paid off. The agent, without too much prompting, obtained my preferred vehicle, a Chevrolet Impala, from Hertz. The car was reasonably clean, but could have been better, especially the windows and side view mirrors. A little elbow grease fixed that.
Jul 25 2017
Horrible customer service by roadside assistance
Pros: Very nice vehicle
Cons: Had issue with a dead battery and it took approximately 2 hours on the phone with roadside assistance and speaking with a supervisor 2 times to get proper assistance. Even after all that it took over 7 hours to get a new vehicle to me.