Reviews for Hertz in Louisville
- All reviews 100%
Mar 21 2017
Pros: Being able to return my vehicle to another location.
Cons: One salesperson said that if I had a receipt that I would get my taxi refunded when taken to another location. The salesperson at the location where I picked up the car "supposedly" did not know how to to do...UGH!
Mar 18 2017
Pros: I had to exchange rentals when an oil light turned on, on the dashboard. The second car, a Kia Soul, was far better than the first (a Chevrolet Cruze) in terms of comfort. The people you have working at the Louisville, KY, airport are so friendly, efficient and they go the extra mile. I walk with a cane and cannot walk long distances, so the counter agent went to the trouble of bringing the car to the closest terminal door. And the value-for-money aspect couldn't have been better.
Cons: I had to exchange rentals when an oil light turned on, on the dashboard. I consider that a failure by the staff to be aware of the next service point of the vehicle. With only about 300 miles to the next service point and I was planning to use the car for 12 days, they should have given me a different car. Also, the distance from your dropoff location to the terminal was too far for a guy with a cane to walk (at least 200 yards), but there seemed to be no way to call for a wheelchair or some other accommodation. In that sense, an "in terminal" location is actually a disadvantage. So maybe you can find a solution for that.
Mar 6 2017
Pros: They went out of their way to make the car extra clean and were friendly
Cons: however that said even though the car was very nice and clean I could still smell a strong odor of smoke in the car masked by a cheap fragrance. I had an overwhelming headache due to that smell. No matter how long I had the windows down It would not leave the car.
Feb 26 2017
Pros: I've rented from Hertz several times in the last 2 years. I've always had great customer service. They do strive to make sure the customer is satisfied and that goes a long way nowadays. I will not rent from anyone else.