Reviews for Hertz in Louisville
- All reviews 100%
Sep 15 2017
Pros: The employees were extremely help
Sep 2 2017
Hertz was awesome Kayak Sucks
Pros: Hertz was super helpful after kayak switched my reservation from the airport to some other rental location in town.
Cons: Kayak switched the rental location from the airport to another location in town. Hertz was awesome knew kayak does this. I had to pay an extra 20 dollars and got a car I did not want but I got going quickly. Kayak sucks.
Aug 29 2017
Pros: The sales associates were very nice and upgraded our car at no additional cost since we had AAA and did not mention it online. The car KIA Soul was perfect and fit our need completely! Highly recommend them!
Aug 21 2017
Okay Experience - with some issues
Pros: The woman we rented from was very personable and kind. The car drove very well and I enjoyed the make and model. No issues with the functionality of the car at all.
Cons: We had to wait a little under an hour to receive our car rental. The attendant was busy helping several other customers. By the time I received the car it was closing time and the attendant was trying to lockup so I was not able to go back and complain about the following: there was a dirty sock in the trunk, the steering wheel was sticky, the interior smelled like feet, and the gas tank was only half full.