Reviews for Hertz in Louisville
- All reviews 100%
Apr 9 2017
If you don't accept debit cards don't approve it a month before.
Cons: I used a debit card to rent the car. If it was not an acceptable form of payment, why even approve it, deny it. You fail to notify people correctly. All 3 people at the Hertz counter were having the same problem. My credit card is kept at home and too far away to go back and retrieve. Your lady at the desk was rude from the start, but if I had to tell people they couldn't take the car when they paid a month ago I wouldn't be very happy either. The details should be taken care of before getting there. Oh and also, I am home from my trip nine days later and still do not have all of my money back, but you sure did take it all at once. I am not asking you to take debit cards, just not accept debit cards, so we avoid confusion.
Mar 21 2017
Pros: Being able to return my vehicle to another location.
Cons: One salesperson said that if I had a receipt that I would get my taxi refunded when taken to another location. The salesperson at the location where I picked up the car "supposedly" did not know how to to do...UGH!
Mar 18 2017
Pros: I had to exchange rentals when an oil light turned on, on the dashboard. The second car, a Kia Soul, was far better than the first (a Chevrolet Cruze) in terms of comfort. The people you have working at the Louisville, KY, airport are so friendly, efficient and they go the extra mile. I walk with a cane and cannot walk long distances, so the counter agent went to the trouble of bringing the car to the closest terminal door. And the value-for-money aspect couldn't have been better.
Cons: I had to exchange rentals when an oil light turned on, on the dashboard. I consider that a failure by the staff to be aware of the next service point of the vehicle. With only about 300 miles to the next service point and I was planning to use the car for 12 days, they should have given me a different car. Also, the distance from your dropoff location to the terminal was too far for a guy with a cane to walk (at least 200 yards), but there seemed to be no way to call for a wheelchair or some other accommodation. In that sense, an "in terminal" location is actually a disadvantage. So maybe you can find a solution for that.
Mar 6 2017
Pros: They went out of their way to make the car extra clean and were friendly
Cons: however that said even though the car was very nice and clean I could still smell a strong odor of smoke in the car masked by a cheap fragrance. I had an overwhelming headache due to that smell. No matter how long I had the windows down It would not leave the car.