Reviews for Dollar in Louisville
- All reviews 100%
Based on 45 reviews
Mar 27 2017
Absolutely the worse
Cons: Reserved a full sized sedan. Received a midsized to borderline compact 2015 Cruz. The car was falling apart. Went back to the counter to get a different car. They only had SUV's and they wanted to charge my literally double what I was paying. This was absolutely the worse rental experience I've ever had. I will likely never rent from them again.
Mar 12 2017
Cons: Car not available. Class of car not available. Customer service poor.
Jan 31 2017
Cons: By the time I got to the car, my price had increased by 500%. I rent a lot of cars, but will never make the mistake of renting from Dollar ever again.
Jan 17 2017
Cons: Went to counter to receive car and they informed me that Debit cards were not accepted as of 2 days before my rental. They were rude and not willing to work with us at all.
Jan 5 2017
Pushy sales woman
Pros: I reserved a car at Dollar because it was cheaper by $12 than Avis. When I went to check in the lady was very pushy trying to get me to purchase their insurance, and upgrade. I had to say no several times, and in the end she upgraded me and gave me the insurance anyway, which doubled the price. I cancelled it on the spot and went next door to Avis, where there were no pushy sales whatsoever. Well worth the $12 not to have the hassle and bad attitude.
Jan 2 2017
Pros: Car was clean and nice, easy pickup and drop off.
Dec 31 2016
Nickel and Dimed by Dollar
Pros: Car was fine, pickup and drop off at this location are easy enough but this is not specific to Dollar
Cons: The counter representative put me in an upgrade without telling me and charged extra for it. Trying to dispute this extra charge is not possible through the national telephone number as they tell you that the dispute must be settled with the local agency. The problem with this is that the local agency doesn't list their telephone number (not even the national hotline knows their number!) so you must dispute in person. This is very hard to do with a busy travel itemerafy. In the end they finally agreed to a partial refund but only after LOTS of discussion. In the end it increased the cost of my rental by about 40% after all of the extra fees they charged. The worst part is that everyone I talked to seemed to beat around the bush about what fees were what, no one was straightforward, ad most were clearly under pressure to make a buck. I will not rent from Dollar again.
Dec 25 2016
Pros: The agent was unrelenting with trying to upsell me. I understand that they are likely told to do this but it was obnoxious nonetheless.
Dec 12 2016
thought I had a reservation with the car rental bu
Cons: The lady at the Dollar rental told me that they didn't honor any transaction with this third party and that because of that they had to make a new reservation again. By the time they try to use my credit card and because international charges my bank block the card, so there I was with no car couldnt contact my bank for authorization and left it. Very inconvenient for a customer not to be advised ahead of time for this so i would have been prepared. I will look for a reimbursement of all charges you did to my credit card thru this web site.
Nov 26 2016
Price at counter should match price online
Cons: Hidden costs should be included in online price so not such s big difference when you pay for rental
Nov 23 2016
Pros: Great price: easy to pick up and drop off. Woman in lot was great to work with!
Cons: Car exterior was not totally clean: hood was dirty like something was dropped on it. Counter person seemed to be perturbed when I didn't take the extra insurance...very odd.
Nov 21 2016
Drop Off Was Unorganized
Pros: The pick was quick and efficient and maybe that set the bar high for drop off. The car was clean and full f fuel.
Cons: Drop off attendant couldn't find my information/contract. Couldn't provide change for a cash payment. Actually told me I would have to wait 90 minutes to pay in cash, which would've caused me to miss my flight.
Nov 15 2016
Chose Large car with "special" on Kayak was told I
Pros: The car was brand new and nice and the people at the counter seemed friendly and returning was really easy.
Cons: I picked/reserved a large car "special" but was told when I was picking up the car that I was only entitled to something the size of a smart car as that is what the special was for even though I had chosen from the large category. The lady at the counter gave me a discounted rate for an upgrade but it still doubled the cost and the car still was not as large as what I had originally reserved.
Nov 14 2016
Cons: Cost of insurance is not calculated into total amount, and when asking receptionist if upgrade was only 24$ total more, overall bill ended up 150$ more than originally booked online. Planning to discuss with dollar.
Nov 14 2016
they scammed me for $100
Pros: the car was nice
Cons: i declined the insurance because my auto insurance covers rentals. they charged me for it anyway and instead of paying around $50 for the weekend with my rental car, i now have to pay $175. DO NOT RENT FROM DOLLAR!!!!!!!!!!!!!!!!!!! go with another company. these people will SCAM you.
Nov 1 2016
I would hope they would pay more attention to the
Cons: The walk to the to the car was a long walk. When I got there, the car smelled strongly like pot. The agent seemed ambivalent about the problem. I did revive a different car. Just be diligent about the residual smell.
Oct 23 2016
Cons: The customer service woman at the pickup site was curt when dealing with me and the customer service woman on the phone lied to me. I ended up NOT renting a car with Dollar;I NEVER will rent a car with Dollar nor will I ever refer anyone to Dollar.
Oct 22 2016
Pros: The car was in very good condition.
Cons: They added things onto my bill when I told them not to. Lucky for me and thanks to the new manager Mohamed they were taken off. Also the drop off point was far away from the airport entrance and it was raining. Needless to say I got soaked.
Oct 17 2016
Horrible customer service and hidden fees
Cons: I arrived at the counter and was told that the cost would be 2x what was listed on Kayak and that the Allianz insurance I had purchased online through Kayak was not sufficient to rent the car. A $150 booking turned into $350. Last time I book a car through Kayak and last time I book Dollar.
Oct 10 2016
Pros: THe car was nearly new. It was smaller than I expected, but it performed well and it was ready and clean when I picked it up.
Cons: The desk agent told me we should not return it before the planned return date because it would invalidate our rental rate. When we got back a day early I turned it in anyway and the rate was automatically adjusted, as it should have been. I was disappointed that the agent misled me.
Oct 3 2016
Pros: Quick pick up and drop off. Car was a very nice car.
Cons: Overpriced and hidden fees. My $200 rental ended up being $276!
May 9 2016
The agent was hard selling insurance and upgrading
Cons: The agent was terrible! Obviously making commission on up-selling car size and insurance. Obnoxious.She even said "you won't like how small the car is when you see it!"
May 2 2016
Pros: Great price and new car!
Apr 28 2016
clerk at the airport.
Pros: I liked the price for the rental and the accessibility at the airport.
Cons: The customer service I recieved from the clerks at both picking up and dropping off.
Apr 14 2016
Not worth it.
Pros: Drop-off worker was nice
Cons: Pushy counter agent. Car smelled strongly of fast food hamburgers. Cost for Ford Fiesta for a 24 hr weekday rental? $53. Outrageous.
Apr 11 2016
Pros: It was easy to rent on kayaks website.
Cons: The agent was rude and over charged us and did nothing to make me feel good as a customer. Her name was Anna. Her bad customer service makes me never wanna rent from Dollar again.
Feb 6 2016
The Worst Experience
Pros: I liked nothing about Dollar
Cons: I didn't like anything about about Dollar
Dec 1 2015
Cons: I never actually got the car. I went to pick it up and they tried to add in over 400 dollars in fees. They wanted to charge me about 700 dollars for one weeks rental. I will not be using Kayak again or Dollar. Kayak gave me a 250 dollar quote. It was obviously way off.
Nov 17 2015
Great customer service!
Pros: The people who work here are very nice & divided great customer service.
Cons: They couldn't find the reservation I made through kayak.com & told me they were out of rentals. (Like - the excellent rep there found me a car & gave me the price I had it online for.)
Nov 10 2015
Charged me double then quoted rate
Cons: When I arrived at the desk and showed them my reservation, they didn't want to honor it and told me they don't ahve the size car available for this rate. They forced me to take something larger and charged me $89 vs 43
Oct 14 2015
Nice car, misleading online reservation, slow serv
Pros: The car was a good value.
Cons: There was a very long wait at the Dollar counter at Louisville airport (one hour for 4-5 customers). I had reserved a "Special" online because it was described as capable of holding five people and two suitcases. The lady at the counter was friendly, but told me I would need to upgrade to get something big enough. I needed the space for luggage, so I paid extra (she did offer some kind of discount) and choose a Corolla.