Reviews for Dollar in Louisville
- All reviews 100%
Oct 23 2016
Cons: The customer service woman at the pickup site was curt when dealing with me and the customer service woman on the phone lied to me. I ended up NOT renting a car with Dollar;I NEVER will rent a car with Dollar nor will I ever refer anyone to Dollar.
Oct 22 2016
Pros: The car was in very good condition.
Cons: They added things onto my bill when I told them not to. Lucky for me and thanks to the new manager Mohamed they were taken off. Also the drop off point was far away from the airport entrance and it was raining. Needless to say I got soaked.
Oct 17 2016
Horrible customer service and hidden fees
Cons: I arrived at the counter and was told that the cost would be 2x what was listed on Kayak and that the Allianz insurance I had purchased online through Kayak was not sufficient to rent the car. A $150 booking turned into $350. Last time I book a car through Kayak and last time I book Dollar.
Oct 10 2016
Pros: THe car was nearly new. It was smaller than I expected, but it performed well and it was ready and clean when I picked it up.
Cons: The desk agent told me we should not return it before the planned return date because it would invalidate our rental rate. When we got back a day early I turned it in anyway and the rate was automatically adjusted, as it should have been. I was disappointed that the agent misled me.