Reviews for Dollar in Louisville
- All reviews 100%
Jan 17 2017
Cons: Went to counter to receive car and they informed me that Debit cards were not accepted as of 2 days before my rental. They were rude and not willing to work with us at all.
Jan 5 2017
Pushy sales woman
Pros: I reserved a car at Dollar because it was cheaper by $12 than Avis. When I went to check in the lady was very pushy trying to get me to purchase their insurance, and upgrade. I had to say no several times, and in the end she upgraded me and gave me the insurance anyway, which doubled the price. I cancelled it on the spot and went next door to Avis, where there were no pushy sales whatsoever. Well worth the $12 not to have the hassle and bad attitude.
Jan 2 2017
Pros: Car was clean and nice, easy pickup and drop off.
Dec 31 2016
Nickel and Dimed by Dollar
Pros: Car was fine, pickup and drop off at this location are easy enough but this is not specific to Dollar
Cons: The counter representative put me in an upgrade without telling me and charged extra for it. Trying to dispute this extra charge is not possible through the national telephone number as they tell you that the dispute must be settled with the local agency. The problem with this is that the local agency doesn't list their telephone number (not even the national hotline knows their number!) so you must dispute in person. This is very hard to do with a busy travel itemerafy. In the end they finally agreed to a partial refund but only after LOTS of discussion. In the end it increased the cost of my rental by about 40% after all of the extra fees they charged. The worst part is that everyone I talked to seemed to beat around the bush about what fees were what, no one was straightforward, ad most were clearly under pressure to make a buck. I will not rent from Dollar again.