Reviews for Alamo in Louisville
- All reviews 100%
Based on 94 reviews
Sep 22 2017
Fast, Affordable, Clean and easy
Pros: I am a gold member with two other companies but i was blown away with the service, convenience and affordability of this rental. i will use Alamo again,
Aug 17 2017
Pros: thank you for the easy booking and cancellation, have used frequently in the past and will again in the future
Aug 3 2017
Pros: Friendly staff. Quick service.
Jun 5 2017
Pros: I was offered an opportunity to upgrade to an SUV (which is typical) but I was actually given a great deal to my surprise. I drove a brand new Ford Explorer. My kids & I really enjoyed having the extra space! It was a nice vehicle!
Jun 2 2017
Luxury at bargain price
Pros: Fast, friendly & helpful....reserved a full size, upgraded to luxury at the counter, scored a sweet BMW 430i hardtop convertible for under $100, drove it for almost 500 miles!
Cons: Now I want a BMW 430i hardtop convertible!
Jun 2 2017
Pros: I asked for what ever was available at a low rate and was given a Jeep. It was easy to drive and comfortable. The return processes was just as easy and seem less.
May 31 2017
Bait and switch
Pros: He car was great , the phone customer service was awesome , but the counter clerk need training .
Cons: When I pick up the car which was paid for , they only have a large pick up truck available . But for additional $15 a day they would have the car available . Additionally, they charge me for insurance which I clearly told them I did not wanted or needed. After spending an hour on the phone with customer service finally the problem was resolved
May 12 2017
Pros: Car great. Terms Great. Counter team members, great.
Cons: On phone customer service -- not so much!.
Apr 10 2017
Reserved a generic specialty car, did not bargain for a pickup truck
Pros: The car was very clean and the pick up/drop off process was streamlined
Cons: I had reserved a generic specialty vehicle that could seat 4 people. The only car they had was a pick up truck which they said seated 4. Pick up truck had never been an option in the examples of generic specialty cars. I couldn't get my 80-year-old mother into a pick up truck so was forced to upgrade. It felt like a bait and switch to me. I wouldn't use Alamo again.
Apr 7 2017
Pros: Drop-off easy and care-free, Thanks!
Apr 2 2017
Top notch customer service
Pros: We ended up needing an extra day and it was super easy to call and set that up.
Cons: I don't like that it is such a large expense to add a second driver.
Mar 27 2017
Pros: Great value. Rented through Kayak and experienced no administrative problems whatsoever. Really liked the online check-in.
Cons: Vehicle did not have cruise control. I didn't realize cars were even manufactured any more without cruise control...
Mar 25 2017
The experience was great
Pros: I lost the keys and they tow the car in and gave me another one Ant the best part I found the key befor I turned the car back in ant there was no problem
Mar 19 2017
Pros: Nice clean car with plenty of room for our luggage and us
Mar 14 2017
Pros: The customer service was awesome
Cons: I was overall pleased
Mar 11 2017
Great and competitive
Pros: Easy pick up
Mar 2 2017
Pros: Easy to reserve, economical, and easy to pick up. The service agent behind the counter could have been a little friendlier, but overall was a good rental experience
Feb 28 2017
Quick and easy
Pros: Nice clean car. Fully loaded.
Cons: Some extra fees tacked on at the end. About another 50$ that I wasn't really expecting.
Feb 19 2017
No line, fast in and out
Pros: Full size Camry, 36 bucks one way rental. Very happy. No hard sell on coverage and no line. Great experience.
Feb 12 2017
One of my best rental experiences
Pros: The car was awesome great on gas and fair prived
Cons: Giving the car back lol
Jan 31 2017
Pros: Very misleading . Will never rent from you again
Jan 30 2017
Quick service, Nice car
Pros: I reserved the car and was able to pick it up within 15 mins of my reservation. The lady at the counter was super friendly and got me situated with the car in no time. Thank you.
Jan 3 2017
Found used condom in-vehicle enough said
Pros: It was a truck and that's what I needed
Cons: The service, the filthy car, the used condom in the vehicle
Dec 31 2016
Pros: Great customer service from the start. Offered a huge upgrade for a great price which made the one way trip a lot more comfortable.
Cons: Had a bit of dog hair in the back of the suv, wasn't as clean as it could have been.
Nov 26 2016
Pros: jamie, at the desk, was very knowledgable and helpful!
Nov 3 2016
Pros: Fast service Very helpful A+++
Oct 16 2016
Pros: The upgrade to a larger car for more space. Jaime at the counter was above and beyond helpful.
Sep 19 2016
Great car for the money
Pros: Fast service
Aug 21 2016
Pros: They did not have the car I rented so they gave me an upgrade at no additional cost with free gas.
Jul 26 2016
Enjoyed the car - could not get a person to talk t
Pros: The car- drove well, and was a very good deal for the 5 days I had it. Gas mileage was great!
Cons: When I was returning, both I and my office manager worked for almost an hour trying to get a LIVE PERSON AT THE AIRPORT. Got persons in lots of other countries, and at the wrong airport. FINALLY, got my question answered by a person who spoke English at Louisville Int. What a pain!
Jun 24 2016
Super easy and quick process.
Pros: I reserved online, was only at the counter for less than 5 minutes and car was ready and clean for me.
Apr 26 2016
Pros: I had a poor experience--no positive to share.
Cons: Louisville was very disorganized. I had difficulty knowing where to take the car to be checked in--very poor signage. I ended up pulling up to an Enterprise sign for checkin, I couldn't find one for Alamo. I was told I was at the right place. No directions were offered on how to even get into the airport!
Mar 28 2016
Pros: No issues; convenient terminal location.
Cons: A little upselling at desk.
Mar 6 2016
Pros: Everything went very smooth --- no issues -- convenient
Cons: I wanted the suburban --- was initially offered a Durango --no go--- 3 6'5" men are not gonna fit in Durango --- not comparable --- but was very quickly corrected and I was able to acquire the suburban
Jan 6 2016
Easy, fast, great customer service.
Pros: Desk staff helpful and pleasant and fast service. Car was clean and well maintained.
Jan 5 2016
Pros: I liked absolutely nothing! Horrible experience, never again!!
Cons: The entire experience was a mislead goose chase with no good ending. Worst experience I've ever had with a company, the man that ran the pickup location, and the customer service people. Over all it was a disappointing tear filled experience.
Jan 4 2016
Pros: Everyone was very friendly and helpful.
Cons: Confusing walking from return area to rental office and airport terminal. Signage needs to be better.
Dec 17 2015
Pros: I liked the car
Cons: I didn't understand the car and why it was beeping or why it kept showing me different numbers on the screen. I didn't know how to work it. Also, Kayak gave me one price and then the airport charges me almost another $125. I was really pissed off about that. Don't show a price online and then I have to pay over $100 more when I get to the airport. I will never use Kayak again, I cannot trust it.
Dec 13 2015
Pros: The SUV was awesome!! Nearly brand new!!
Nov 28 2015
Great price and service
Pros: We recieved a brand new suv and the price for the week rental was outstanding.
Cons: The gas tank size was a little small.