Reviews for Alamo in Richmond
- All reviews 100%
Based on 61 reviews
Sep 27 2016
Pros: The customer service and the great and reliable car!
Sep 19 2016
Good car, okay service, lots of up charges
Pros: Car did the trick. Transaction was quick and straight forward.
Cons: Was quoted $50, paid $80. They don't allow 3rd party insurance.
Sep 19 2016
Pros: Charges me extra 20 dollars for 2 hrs when I booked car it was not part of price.
Cons: What my money back I booked here to save money on my trip.
Sep 19 2016
Pros: It was super fast to pick up and drop off - no wait at all.
Sep 1 2016
Cons: Signed up for a full size car. Was given a much smaller car with no discount. Had to go back to counter to get them to give me the right size car. That guy was great.
Aug 23 2016
Pros: It was quick I was in and out
Aug 23 2016
Excellent service. Great price.
Pros: Quick and easy pick-up and drop off. Great value! Will use again.
Jul 18 2016
Pros: Courteous personal, cleaned car
Jul 10 2016
Let me down
Pros: Glad they did not require payment at time of reservation because service was unacceptable.
Cons: I had a 1:30 am arrival at Richmond International Airport and was assured twice that aN Alamo employee would be on duty until the last flight of the night arrived. I arrived at 1:20 am and went straight to the rental counter but it was closed. Then went upstairs to the vehicle pick-up booth. Also closed. I was left at 2 am getting a cab to the hotel. I called in the morning and was advised the reservation was still good. Took the hotel courtesy van back to the airport only to find 8 people in line. Walked over to the Avis counter and was rented a vehicle in minutes and $20 less. 1st and last experience with Alamo!!!!
Jul 2 2016
3 Engine Failures on a Brand New Rental
Pros: Clean car, nice service people at pickup/drop off.
Cons: This car had less than 10k miles and on a short trip between Richmond and Washington, the car experienced engine failure 3 times. On the highway. No warning. Scariest car rental of my life.
Jun 15 2016
Flexibility with reservation.
Pros: We had air travel delays and Alamo was very understanding and flexible with our reservation pick up being delayed. And toward the end of our reserved rental time we unexpectedly needed to return car sooner and again there was understanding and favor. We appreciated no penalties. Satisfied repeating customer.
May 11 2016
Will rent from here again !
Pros: The attendant at the counter was kind yet to the point and did not waste time. Picking up the vehicle from the garage took no time. Returning was super quick. The vehicle was clean and in perfect working order. This is the second time I have rented from Alamo at the RIC airport and again it was a smooth experience. Will use them again in the future when I need to rent !
Mar 27 2016
Pros: My shuttle to Williamsburg was cancelled at the last minute. Even though my plane was quite late into the RIC airport, the staff on hand was ready for me and very nice. He even gave me directions to Williamsburg!
Mar 2 2016
Pros: After the agent who rang up my account at the airport told me how horrible this car was on comfort and ride I was very apprehensive about renting it. To my surprise the Fiat 500x was an amazing experience. It was comfortable it was clean and when I returned the car I didn't have to go back inside to check it in. Very convenient.
Cons: I didn't like the fact that my family and I are in love with this car. If we could afford one we definitely be buying one.
Feb 26 2016
Pros: Nice car, great value
Cons: Staff was busy and very frenetic. Relax, typically the traveler is the one who should be stressed not the employees.
Feb 16 2016
Pros: Pleasant rep at the counter. Very helpful with my sis-in-law, gave some good advise to her. Car was nice and clean.
Feb 15 2016
Cons: They would not keep my reservation because I was using a debit card, and did not have a flight.
Feb 1 2016
Pros: Great staff interaction. Great car. Great price.
Jan 25 2016
Easy drop off
Pros: Drop off was quick and easy, what else can I say.
Cons: No problems on drop off.
Jan 23 2016
Pros: Due to weather and airline flight cancellations I had to turn the car in a day early and at a different location. Alamo handled it beautifully. I thought there might be a penalty. At first I was told there would be no additional charge. When I turned the car in there was actually a reduction in charge. I always refuel the car before turning it in, but being close on my flight time and not seeing a service station, I had to turn it in needing fuel. That was handled at a reasonable rate - I think.
Dec 5 2015
Worked out well
Pros: Everything worked out as advertised. Same price, same terms and free car upgrade (they were out of the class I reserved).
Cons: A bit of a long line to check out the car but otherwise e erythromycin worked out well.
Nov 21 2015
They said a Jetta we got a Ford
Pros: Good customer service, easy pick-up, when we booked on Kayak it said Jetta or something similar. Didn't see a single Jetta in the parking lot...otherwise everything was smooth.
Nov 18 2015
Pros: We really appreciated the customer care we got and the upgrade.
Cons: Jeep Patriot has very poor pickup.
Nov 2 2015
Cons: very unprofessional check in counter representative. No 'choose your own car' at RIC airport.
Oct 19 2015
Cons: It had been smoked in before.
Oct 18 2015
Pros: I had a late flight, and the attendant could not have been more patient and helpful.