Reviews for Dollar in Richmond
- All reviews 100%
Mar 5 2017
Drop off sucks.
Cons: Drop off was not intuitive and took 15 minutes of standing in line, just to givd keys back.
Mar 1 2017
Pros: Service was great. Car was like a tin can. I learned that you get what you pay for.
Feb 27 2017
Pros: Front desk personnel was very courteous
Cons: No staff in the garage like the other agencies, so no one to confirm the condition of the car which had one minor dent. Also when you return the car you have to go back inside the airport instead of just turning the car and keys over to garage personnel.
Feb 21 2017
Special offers are misleading
Pros: Offer value was excellent for a vehicle that can carry 5 people and 5 bags.
Cons: The long wait at the Dollar rental desk, then being told that their system would automatically choose a vehicle for the reservation. Their system chose a compact vehicle that no where meets the criteria of carrying 5 people and 5 bags - even Dollar's rental description for a compact doesn't claim to do this. I had to pay extra to get the large vehicle I had expected.