Book Dollar car rentals in Richmond

Cons: No staff in the garage like the other agencies, so no one to confirm the condition of the car which had one minor dent. Also when you return the car you have to go back inside the airport instead of just turning the car and keys over to garage personnel.

Cons: The long wait at the Dollar rental desk, then being told that their system would automatically choose a vehicle for the reservation. Their system chose a compact vehicle that no where meets the criteria of carrying 5 people and 5 bags - even Dollar's rental description for a compact doesn't claim to do this. I had to pay extra to get the large vehicle I had expected.

Cons: The signage for the Dollar rental was correct, but not clear (my first attempt still ended up on the wrong floor, because it was too late to turn and follow the directions for Dollar.

Cons: The "office" in the car return garage was closed. So we had to walk into the airport to use that desk.

Cons: Counter person failed to offer us an Easypass, and we did not know to ask, making navigating toll roads a hassle that it need not have been.

Cons: Booked it with a different return location than pick-up. They said that would be additional. When returning they gave me the address of the drop off location. They assumed I was in Arlington, I was in Alexandria. They need to clarify this location as the same address exists in both cities. Got a much smaller car than I had reserved. Will not use again. Way to expensive for what you get.

Cons: The fist car rented at the Richmond VA airport was a tired Camry with a pull to the left. The sales agents could not care less, and are not given any power to help the customer.

Cons: There was nothing to dislike.

Cons: After dropping the car off I confirmed with the agent on duty that my tank was full and even showed him the receipt from 10min prior to dropping off the car. Still got hit with a $53 fuel charge.

Cons: Na

Cons: Agent had no power or inclination to correct the situation.

Cons: There was no wiper fluid in the front which is a safety issue. The USB port didn't work and wouldn't charge or connect my phone for the gps. It also looked like the trunk had not been vacuumed in a while and the rest of the car the dirt was just spread around like they were trying to make it look clean or using a vacuum that didn't work well.