Reviews for Dollar in Richmond
- All reviews 100%
Feb 21 2017
Special offers are misleading
Pros: Offer value was excellent for a vehicle that can carry 5 people and 5 bags.
Cons: The long wait at the Dollar rental desk, then being told that their system would automatically choose a vehicle for the reservation. Their system chose a compact vehicle that no where meets the criteria of carrying 5 people and 5 bags - even Dollar's rental description for a compact doesn't claim to do this. I had to pay extra to get the large vehicle I had expected.
Feb 6 2017
Just some constructive feedback
Cons: The signage for the Dollar rental was correct, but not clear (my first attempt still ended up on the wrong floor, because it was too late to turn and follow the directions for Dollar.
Jan 4 2017
Pros: Again a friendly lady behind the desk, who saw the refund information on my contract and proceeded to refund me no questions asked.
Cons: The "office" in the car return garage was closed. So we had to walk into the airport to use that desk.
Nov 14 2016
Cons: Counter person failed to offer us an Easypass, and we did not know to ask, making navigating toll roads a hassle that it need not have been.